VISHWANATH KEELIPUTTI
SERVICE MANAGER
Muscat,Oman
Summary
Seasoned Service Manager bringing 25 years of Automobile (cars) experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention.
Talented Service Manager knowledgeable about Vehicles Service/ Maintenance/ Repair and Body shop. Highly effective at driving quality and service improvements to build loyal, satisfied customers.
Overview
4
4
years of post-secondary education
18
18
years of professional experience
Work History
Service Manager
SAUD BAHWAN GROUP LLC
BIDAYA, OMAN
09.2003 - Current
- Followed up with customers during and after installations to verify satisfaction.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Assessed employee work and improved performance with Organisation Standerds and Actual approaches.
- Monitored safety compliance to maintain strict standards and protect team members from harm.
- Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
- Guided techs on automotive repair, tool usage and equipment operation.
- Evaluated final results to determine quality levels and isolate root causes of any identified faults.
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
Education
DIPLOMA iN AUTOMOBILE ENGINEERING
BHARATESH POLYTECHNIC BELGAUM
BELGAUM - KARNATAK - INDIA 08.1990 - 07.1994
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
After-sales support
Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Service Manager
SAUD BAHWAN GROUP LLC
09.2003 - Current
DIPLOMA iN AUTOMOBILE ENGINEERING
BHARATESH POLYTECHNIC BELGAUM
08.1990 - 07.1994
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