Killian Cho Banatake
Muscat,Oman
Summary
Experienced IT professional with extensive expertise in network administration, hardware maintenance, and software troubleshooting. Proficient in configuring routers and switches, managing print servers, and administering Windows Server, Mac OS X, and Linux systems. Skilled in Office 365, DNS management, data recovery, and electronic security systems. Adept at incident diagnostics, remote desktop support, and using ticketing systems to ensure efficient resolution of technical issues. Career goal: to leverage comprehensive technical skills to enhance organisational IT infrastructure and support seamless operations.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work history
IT support technician
Tech Solutions Inc.
Muscat, Oman
12.2023 - Current
- Managed office IT inventory for efficient resource allocation.
- Suggested improvements to existing IT infrastructure which were implemented successfully.
- Conducted regular maintenance checks for prolonged equipment life span.
- Created user manuals for ease of technology use amongst employees.
- Resolved critical issues on time by providing 24 and 7 IT support.
- Monitored computer networks, ensured continuous uptime.
- Prevented potential data loss by implementing backup strategies.
- Provided timely and professional support across hardware and software issues for 200+ end users.
- Acquired, set up and configured hardware and software to meet specific customer requirements.
- Provided testing and systems administration support as required by multi-disciplinary teams.
- Established and troubleshot network and data communications systems.
IT technical support technician
IT Center
Abu Dhabi , United Arab Emirate
03.2020 - 06.2022
- Assessed computer systems regularly, identified opportunities for upgrades or replacements.
- Coordinated with cross-functional teams to deliver project objectives on time.
- Implemented preventive measures against common IT issues, improved system reliability.
- Followed technical documentation for accurate installation, maintenance and repair work.
- Tracked computer system and network performance to identify root causes of issues.
- Established and troubleshot network and data communications systems.
- Prepared equipment for staff use, installing cables, operating systems, and software.
- Asked customer targeted diagnostic questions for speedy root cause analysis.
- Troubleshot operating systems, hardware and software problems to identify root causes.
- Installed, maintained and repaired various hardware devices to enhance performance.
IT Technician
London institute of infotech.
Douala, Cameroon
02.2015 - 03.2018
- Upgraded company hardware infrastructure leading to enhanced performance.
- Facilitated training sessions on new technology implementation bringing about user competency.
- Troubleshot network connectivity issues, restoring normal operations quickly.
- Provided IT support to staff members, improving overall operational efficiency.
- Maintained IT inventory effectively keeping track of all equipment in use.
- Improved system performance with regular maintenance and updates.
- Managed secure network access for remote workers successfully.
- Collaborated closely with team members to meet project deadlines effectively.
- Conducted diagnostic tests for identifying and resolving network issues swiftly.
- Installed, maintained, and repaired hardware components, ensuring optimal functionality.
- Installed operating systems and applications, maintaining high level of reliability.
Education
Bachelor of Science - Computer Engineering
University of Buea
Bamenda. Cameroon 10.2009 - 08.2011
Higher National Diploma - Computer Science
Yogoram Infotech Professional Training
Bamenda - Cmaeroon 06.2012 - 12.2014
Skills
- Routers and Switches configuration
- Application installation
- Network administration
- Windows Server
- Mac OS X
- Office 365
- Desktop support
- Hardware Maintenance
- Windows O/S
- Software troubleshooting
- Antivirus software installation
- Network troubleshooting
- Hardware installation
Languages
English
Native
French
Fluent
Affiliations
- Travelling , internet, research
References
References available upon request.
Timeline
IT support technician
Tech Solutions Inc.
12.2023 - Current
IT technical support technician
IT Center
03.2020 - 06.2022
IT Technician
London institute of infotech.
02.2015 - 03.2018
Higher National Diploma - Computer Science
Yogoram Infotech Professional Training
06.2012 - 12.2014
Bachelor of Science - Computer Engineering
University of Buea
10.2009 - 08.2011
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