SHEIMAA AL HARTHY
IT ADMINISTRATOR
Al `Amirat, Muscat,MA
Summary
Experienced IT Administrator skilled in maximizing human and technical resources to optimize business operations. Committed to integrating emerging technologies to enhance IT activity efficiency and ensure consistent operations. Known for strong organizational skills and dependability, excelling at managing multiple priorities with a positive attitude. Proven ability to take on additional responsibilities to meet team goals. Seeking a full-time role that offers professional challenges and allows for the utilization of interpersonal skills, effective time management, and problem-solving expertise.
Overview
7
7
years of professional experience
8081
8081
years of post-secondary education
5
5
Certifications
5
5
Languages
Work History
Customer Service Executive
Nesto Hypermarket
12.2021 - 06.2024
- Worked on team projects for new products and services
- Responded to 50+ emails a day: solving any issues, assisting clients with any questions, processing refunds and personalized responses
- Wrote weekly and monthly reports on customer interactions
IT Administrator
Dawam Platform
02.2024 - 03.2024
- Reviewed deficiencies based on internal audits and suggested remedies
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations
- Resolved issues and escalated problems with knowledgeable support and quality service
Cashier Team Leader
Al Nujoom Hypermarket
01.2021 - 11.2021
- Performed daily tasks to ensure a neat, clean and organized store
- Met sales goals, guaranteeing customer loyalty
- Processed credit card and check payments
- Provided training and assistance to new cashiers
Cashier
Al Sa'nat Hypermarket
09.2019 - 12.2020
- Assisted with product display and pricing
- Processed credit card and check payments
- Examined and inspected items and reported any damage to supervisor
Cashier
Al Bayan Supermarket
12.2017 - 08.2018
- Performed daily tasks to ensure a net, clean and organized store
- Meat sales goals, guaranteeing customer loyalty
- Assisted with product display and pricing
Education
Information Technology - Computer Science
German University of Technology
Halban, OmanHigh School Diploma -
Ibn Khaldoun Private School
Al Wadikabir, Oman"O" Level Completion -
Istiqaama Tanga Islamic Secondary School
Tanga, TanzaniaBasic Computer Application Science -
Istiqaama Tanga Islamic Secondary School
Tanga, TanzaniaSkills
Teamwork
Attention to detail
Time Management
Team Management
Data Processing
Interpersonal Communication
Research Capabilities
IT infrastructure
System security
Information security
Data management
Technical troubleshooting
Certification
Bachelor Degree of Computer Science
Hobbies
- Reading Book
- Cooking
- Travelling
Timeline
IT Administrator
Dawam Platform
02.2024 - 03.2024
Customer Service Executive
Nesto Hypermarket
12.2021 - 06.2024
Cashier Team Leader
Al Nujoom Hypermarket
01.2021 - 11.2021
Cashier
Al Sa'nat Hypermarket
09.2019 - 12.2020
Cashier
Al Bayan Supermarket
12.2017 - 08.2018
Information Technology - Computer Science
German University of Technology
High School Diploma -
Ibn Khaldoun Private School
"O" Level Completion -
Istiqaama Tanga Islamic Secondary School
Basic Computer Application Science -
Istiqaama Tanga Islamic Secondary School