NAGENDRAN NAIDU
Muscat
Summary
Strategic Operations Director with proven leadership in business development and operational performance. Expertise in managing multi-million-pound P&L portfolios and implementing scalable strategies. Enhances stakeholder relations through effective governance and fosters high-performance cultures using technology and resource allocation.
Overview
1
1
Certification
33
33
years of professional experience
Work History
Director of Operations
Oman Convention & Exhibition Centre
Muscat
12.2021 - Current
- Direct the full strategic scope and operational execution for one of the Middle East's premier mega-scale venue portfolios, championing the design and rollout of the OCEC Integrated Event Management (IEM) model.
- Financial Performance: Engineered operational frameworks that drove event operations revenue growth from OMR 1.5M to OMR 3.8M through aggressive commercialisation, optimised supplier performance auditing, and tight financial discipline reviews.
- Drafted management, financial feasibility, and asset-readiness reports for Executive Committee, delivering critical insights that informed strategic decision-making.
- Directed retreat logistics and strategic alignments for senior event management team, creating an operational culture that ensured successful hosting of complex international exhibitions and summits.
- Established robust project management approach for event operations, implementing systematic owner-assignment trackers and operational checklists to strengthen governance and compliance.
Complex Director of Operations / Acting General Manager
Radisson Blu Hotel & Kigali Convention Centre
Kigali
01.2016 - 12.2021
- Executive Leadership: Assumed full accountability as Acting Complex General Manager during a critical 8-month post-pandemic transition, successfully restructuring operational overhead and driving early-stage asset recovery.
- Coordinated rooms, engineering, F&B, security, and supply chain divisions to optimise guest experiences and control operational costs.
- International Standards: Managed complex logistics for international heads-of-state summits and global forums, ensuring strict compliance with premium brand standards and global security protocols.
Ag. Director of Operations
Calabar International Convention Centre
Calabar
01.2015 - 01.2016
- Coordinated cross-functional teams to enhance daily productivity and support revenue growth.
- Monitored budgets to maintain financial stability across core operations, supporting effective resource allocation.
- Managed business continuity by identifying and mitigating operational risks, ensuring operational resilience during challenging periods.
- Developed structured business plans to identify and pursue future growth opportunities.
Director of Operations - Food & Beverage
Brisbane Showground I Royal Internation Convention
Brisbane
11.2012 - 01.2015
- Led daily food and beverage operations at Royal ICC and Brisbane Showground, achieving seamless service delivery.
- Monitored team performance, motivating staff and maintaining service standards to enhance guest experience.
- Managed financial and administrative tasks, safeguarding assets and optimising event value.
Senior Operation Manager
Borneo Convention Centre Kuching
Kuching
05.2009 - 10.2012
- Directed staff to achieve revenue and operating expense targets through effective management, enhancing overall operational performance.
- Monitored guest experience to identify improvement areas, enhancing satisfaction and ensuring consistent service standards while resolving service issues promptly.
- Implemented quality control measures to ensure high standards of service delivery.
- Coordinated daily banquet, conference, restaurant, housekeeping, and AV support to ensure seamless operations.
- Streamlined inventory management processes, reducing stock discrepancies and improving accuracy.
Food & Beverage Manager
PARKROYAL Kuala Lumpur
Kuala Lumpur
01.2007 - 04.2009
- Led conceptual development and delivery of dining operations and service standards, ensuring consistency and quality across all guest interactions.
- Created beverage and signature food programmes for The Botanist lounge, elevating guest offerings and enhancing overall dining experience.
- Developed Skye Chill menus and crafted signature drinks with Mediterranean and Asian fusion to diversify beverage selections.
- Oversaw Thyme, enhancing guest experience through efficient service for buffet and à la carte flows featuring international cuisines, resulting in improved customer satisfaction.
Food & Beverage Manager
Tiara Beach Resort
Port Dickson
11.2004 - 12.2006
- Managed food and beverage portfolio delivery across resort, enhancing alignment with guest preferences and satisfaction.
- Ensured long-term operational stability across all food and beverage outlets, facilitating consistent guest experiences.
- Led pre-opening and operational rollout across resort food and beverage outlets.
- Developed SOP workflow and service standards, ensuring operational readiness for successful outlet launches.
- Monitored operational performance metrics across food and beverage outlets, driving consistency in service at Anna Thai pool bars and Club Room.
- Directed outdoor activations and coordinated the state's largest banqueting setup.
Banquet Manager
Holiday Villa Hotel & Suites
Subang Jaya
10.2003 - 10.2004
- Led service delivery standards, enhancing guest experiences and ensuring consistent satisfaction.
- Strengthened guest satisfaction and loyalty through unwavering service execution, fostering lasting client relationships.
- Managed key client interactions, enhancing service quality and strengthening client relationships.
Banquet Operations Manager
First World Hotel & Plaza
Genting Highland, Pahang
09.1999 - 07.2003
- Directed banquet and conference operations, achieving seamless execution of events that elevated guest satisfaction.
- Coordinated event staffing, service flow, and venue layouts to enhance event experiences and support team effectiveness.
- Collaborated with banquet sales manager and culinary team to meet event planning requirements, delivering successful outcomes.
Assistant Banquet Operations Manager
The Puteri Pan Pacific Hotel
Johor Bahru
05.1993 - 08.1999
- Oversaw staffing allocations for waiters and service teams, ensuring consistent service quality and guest satisfaction.
- Managed guest flow and service planning to optimise experience for diverse event types and attendance levels.
- Designed venue layouts and guest flow paths to improve functionality and engagement during banquets and conferences.
Education
Bachelor of Arts - Hospitality Management
University of Kennington
Liverpool10-2011
GED - Hospitality Management
Griffith University
Johor Bahru, Malaysia05-1997
Professional Development Program - Professional Development Program
AIPC Academy
Brussels, Belgium02-2012
Project Management Professional - Project Management Certificate
Project Management Institute
Malaysia01-2022
Certified Hotel Operation Manager - Certified Hotel Operations Manager
International Hospitality Institute
U. S01-2021
Meeting & Events Master Trainer - Meeting Events Trainer
Radisson Academy
Abu Dhabi, UAE01-2017
Skills
- Governance Oversight
- P&L Management
- Crisis Management
- Compliance Standards (ISO)
- Enterprise scalability strategies
- Venue & Facilities Management
- Pre-Opening and F&B Management
- Cross-functional collaboration
- Stakeholder Relations
- Emotional Intelligence
- Risk and opportunity management plan
- Operational compliance
Custom
References available upon request.
Languages
English
Proficient
C2
Malay
Proficient
C2
Tamil
Proficient
C2
Certification
- [Area of certification] Certified Hotel Operations Manager
- [Area of certification] Certified Train The Trainer (Meeting & Events Sales)
Timeline
Director of Operations
Oman Convention & Exhibition Centre
12.2021 - Current
Complex Director of Operations / Acting General Manager
Radisson Blu Hotel & Kigali Convention Centre
01.2016 - 12.2021
Ag. Director of Operations
Calabar International Convention Centre
01.2015 - 01.2016
Director of Operations - Food & Beverage
Brisbane Showground I Royal Internation Convention
11.2012 - 01.2015
Senior Operation Manager
Borneo Convention Centre Kuching
05.2009 - 10.2012
Food & Beverage Manager
PARKROYAL Kuala Lumpur
01.2007 - 04.2009
Food & Beverage Manager
Tiara Beach Resort
11.2004 - 12.2006
Banquet Manager
Holiday Villa Hotel & Suites
10.2003 - 10.2004
Banquet Operations Manager
First World Hotel & Plaza
09.1999 - 07.2003
Assistant Banquet Operations Manager
The Puteri Pan Pacific Hotel
05.1993 - 08.1999
Bachelor of Arts - Hospitality Management
University of Kennington
GED - Hospitality Management
Griffith University
Professional Development Program - Professional Development Program
AIPC Academy
Project Management Professional - Project Management Certificate
Project Management Institute
Certified Hotel Operation Manager - Certified Hotel Operations Manager
International Hospitality Institute
Meeting & Events Master Trainer - Meeting Events Trainer
Radisson Academy