NAGENDRAN NAIDU
Muscat,Oman
Summary
Strategic Operations Director with expertise in leadership and business development. Drives operational performance and enhances stakeholder relations through effective governance. Manages multi-million-pound P&L portfolios and implements scalable strategies. Focused on fostering high-performance cultures and optimising operations through technology and resource allocation.
Overview
2
2
years of post-secondary education
33
33
years of professional experience
Work history
Director of Operations
Oman Convention & Exhibition Centre
Muscat, Oman
2021.12 - Current
- Direct the full strategic scope and operational execution for one of the Middle East’s premier mega-scale venue portfolios, championing the design and rollout of the OCEC Integrated Event Management (IEM) model.
- Financial Performance: Engineered operational frameworks that drove event operations revenue growth from OMR 1.5M to OMR 3.8M through aggressive commercialization, optimized supplier performance auditing, and tight financial discipline reviews.
- Operational Leadership: Directed retreat logistics and strategic alignments for senior event management team, fostering an operational culture that enabled successful hosting of complex international exhibitions and summits.
- Established robust project management approach for event operations, implementing systematic owner-assignment trackers and rigorous operational checklists to enhance governance and compliance.
- Drafted comprehensive management, financial feasibility, and asset-readiness reports for Executive Committee, providing critical insights for strategic decision-making.
Complex Director of Operations / Acting General Manager
Radisson Blu Hotel & Kigali Convention Centre
Kigali
2016.01 - 2021.12
- Executive Leadership: Assumed full accountability as Acting Complex General Manager during a critical 8-month post-pandemic transition, successfully restructuring operational overhead and driving early-stage asset recovery.
- International Standards: Managed complex logistics for international heads-of-state summits and global forums, ensuring strict compliance with premium brand standards and global security protocols.
- Coordinated rooms, engineering, F&B, security, and supply chain divisions to enhance guest experiences and manage operational costs effectively.
Ag. Director of Operations
Calabar International Convention Centre
Calabar, Nigeria
2015.01 - 2016.01
- Managed business continuity by identifying and mitigating operational risks, ensuring resilience during challenging periods.
- Monitored budgets to sustain financial stability across core operations.
- Coordinated cross-functional teams to enhance daily productivity and support revenue growth.
- Developed business plans with structured steps to support future growth opportunities.
Director of Operations - Food & Beverage
Brisbane Showground I Royal Internation Convention
Brisbane, Australia
2012.11 - 2015.01
- Oversaw daily food and beverage operations at Royal ICC and Brisbane Showground, ensuring seamless service delivery.
- Monitored team performance through staff motivation and adherence to service standards, fostering a high-quality guest experience.
- Managed financial and administrative tasks, ensuring asset protection and maximising event value.
Senior Operation Manager
Borneo Convention Centre Kuching
Kuching, Malaysia
2009.05 - 2012.10
- Directed staff in achieving revenue and operating expense targets through effective management.
- Streamlined inventory management processes, reducing stock discrepancies and improving accuracy.
- Implemented quality control measures to ensure high standards of service delivery.
- Coordinated daily banquet, conference, restaurant, housekeeping, and AV support to ensure seamless operations.
- Monitored guest experience to identify areas for improvement and enhance satisfaction., keep consistent standards, and resolve service issues quickly.
Food & Beverage Manager
PARKROYAL Kuala Lumpur
Kuala Lumpur, Malaysi
2007.01 - 2009.04
- Created beverage and signature food programmes for The Botanist lounge to elevate guest offerings.
- Developed Skye Chill menus and crafted signature drinks with Mediterranean and Asian fusion to diversify beverage selections.
- Oversaw Thyme to enhance guest experience through efficient service for buffet and à la carte flows featuring international cuisines.
- Led conceptual development and delivery for dining operations and service standards.
Food & Beverage Manager
Tiara Beach Resort
Port Dickson, Malaysia
2004.11 - 2006.12
- Led pre-opening and operational rollout across resort food and beverage outlets.
- Managed food and beverage portfolio delivery across resort, aligning offerings with guest preferences.
- Ensured long-term operational stability across all food and beverage outlets, facilitating consistent guest experiences.
- Developed SOP workflow and service-standard planning to ensure launch readiness.
- Monitored operational performance metrics across food and beverage outlets. across Anna Thai pool bars and Club Room.
- Directed outdoor activations and coordinated the state’s largest banqueting setup.
Banquet Manager
Holiday Villa Hotel & Suites
Subang Jaya, Malaysia
2003.10 - 2004.10
- Strengthened guest satisfaction and loyalty through unwavering service execution, fostering lasting client relationships.
- Managed key client interactions, elevating service quality and deepening relationships with clients.
- Led service delivery standards, enhancing guest experiences and ensuring consistent satisfaction.
Banquet Operations Manager
First World Hotel & Plaza
Genting Highland, Pahang, Malaysia
1999.09 - 2003.07
- Directed banquet and conference operations, ensuring seamless execution of events to enhance guest satisfaction.
- Coordinated event staffing, service flow, and venue layouts to optimise team performance and event experiences.
- Collaborated with banquet sales manager and culinary team to fulfil event planning requirements, ensuring successful outcomes.
Assistant Banquet Operations Manager
The Puteri Pan Pacific Hotel
Johor Bahru, Malaysia
1993.05 - 1999.08
- Managed guest flow and service planning tailored to event type and attendance.
- Oversaw staffing allocations for waiters and service teams to maintain high service standards.
- Designed venue layouts and guest flow paths to enhance banquet and conference planning.
Education
GED - Hospitality Management
Puteri Pan Pacific Hosp. Inst. Griffith Uni.
Johor Bahru, Malaysia 1996.01 - 1998.01
Certified Hotel Operation Manager - undefined
International Hospitality Institute
U. SProfessional Development Program -
AIPC Academy
Brussels, BelgiumMeeting & Events Master Trainer - (Africa & Middle East)
Radisson Academy
Abu Dhabi, UAEProject Management Professional - Online
Project Management Institute
MalaysiaSkills
Governance Oversight
P&L Management
Crisis Management
Compliance Standards (ISO)
Enterprise scalability strategies
Venue & Facilities Management
Pre-Opening and F&B Management
Cross-functional collaboration
Stakeholder Relations
Emotional Intelligence
Risk and opportunity management plan
Custom Section
- The General Manager Paradigm, Ultimate asset ownership, institutional profitability, brand protection, and joint-venture stakeholder relations., Leverages 26 years of global prestige to command ultimate property performance, turning physical spaces into high-growth, globally acclaimed destinations.
- The Chief Operating Officer (COO) Paradigm, Organizational engineering, multi-framework compliance, procurement optimization, and multi-divisional synchronization., Deploys a rigorous PMO methodology to operations, standardizing workflows across massive square footage to maximize labour efficiencies and eliminate cost leakages.
- The Head of Event Operations / Venue Executive Paradigm, High-capacity MICE infrastructure, advanced crowd logistics, destination marketing, and modern integrated event ecosystems., Utilizes direct experience in leading premier regional convention centers to drive multi-million-dollar event calendars and build seamless third-party vendor networks.
Personal Information
Title: Business Events & MICE Professional
Languages
English
Fluent
Malay
Native
Tamil
Native
Timeline
Director of Operations
Oman Convention & Exhibition Centre
2021.12 - Current
Complex Director of Operations / Acting General Manager
Radisson Blu Hotel & Kigali Convention Centre
2016.01 - 2021.12
Ag. Director of Operations
Calabar International Convention Centre
2015.01 - 2016.01
Director of Operations - Food & Beverage
Brisbane Showground I Royal Internation Convention
2012.11 - 2015.01
Senior Operation Manager
Borneo Convention Centre Kuching
2009.05 - 2012.10
Food & Beverage Manager
PARKROYAL Kuala Lumpur
2007.01 - 2009.04
Food & Beverage Manager
Tiara Beach Resort
2004.11 - 2006.12
Banquet Manager
Holiday Villa Hotel & Suites
2003.10 - 2004.10
Banquet Operations Manager
First World Hotel & Plaza
1999.09 - 2003.07
GED - Hospitality Management
Puteri Pan Pacific Hosp. Inst. Griffith Uni.
1996.01 - 1998.01
Assistant Banquet Operations Manager
The Puteri Pan Pacific Hotel
1993.05 - 1999.08
Meeting & Events Master Trainer - (Africa & Middle East)
Radisson Academy
Certified Hotel Operation Manager - undefined
International Hospitality Institute
Professional Development Program -
AIPC Academy
Project Management Professional - Online
Project Management Institute