Manal Al-Ajmi
Senior IT Infrastructure Specialist
Al-Suwaiq/Al-Batinah North
Summary
Dependable IT Infrastructure Engineer with over 6 years of hands-on experience in system and network administration. Offering meticulous attention to detail coupled with a deep understanding of technical intricacies. Staying current with the latest trends and updates in system administration, ensuring the application of cutting-edge solutions. Recognized for adept software licensing management and optimization of SAAS subscriptions to align with budgets and curtail costs effectively. Boasting a strong history of swiftly addressing system issues and adeptly managing data challenges, delivering consistent results. Skill Proficiency lies in fortifying IT infrastructures, proactively managing network functionalities, and staying responsive to evolving technical landscapes. Bringing a blend of technical acumen, proactive problem-solving, and cost-efficient strategies to optimize system performance and enhance operational reliability.
Overview
6
6
years of professional experience
9
9
Certificates
2
2
Language
Work History
Senior IT Infrastructure Specialist
National Life & General Insurance (Ominvest Group)
Ruwi/Muscat
01.2023 - Current
- Spearheaded design and execution of advanced IT infrastructure solutions, optimizing network, system, and security functionalities.
- Led cross-functional teams in deploying innovative technology initiatives, enhancing performance and resilience.
- Fortified network architecture with cutting-edge security measures, proactively preventing intrusions and mitigating risks.
- Orchestrated seamless integration of new technologies, ensuring compatibility and operational synergy.
- Developed robust disaster recovery plans aligned with stringent business continuity goals, while conducting in-depth system audits to proactively resolve vulnerabilities.
- Conducted thorough and meticulous IT audits, evaluating systems and procedures for compliance and efficiency which increased more than 50%.
- Collaborated with audit teams to develop and implement IT audit frameworks, ensuring adherence to industry standards and regulatory requirements.
- Identified and rectified potential weaknesses in IT systems and practices, bolstering security and regulatory compliance.
- Provided expert guidance on IT audit findings, facilitating corrective actions and continual improvement strategies.
- Documented and presented comprehensive IT audit reports, outlining observations, recommendations, and risk assessments.
- Managed and monitored installed systems for highest level of availability
- Provided 2nd and 3rd level technical support and troubleshooting to internal clients up to 350 clients.
- Proven ability to learn quickly and adapt to new situations
- Passionate about learning and committed to continual improvement
- Cultivated interpersonal skills by building positive relationships with others
- Demonstrated strong organizational and time management skills while managing multiple projects
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Exercised leadership capabilities by successfully motivating and inspiring others
- Demonstrated leadership skills in managing projects from concept to completion
- Acted as team leader in group projects, delegating tasks and providing feedback
- Adaptable and proficient in learning new concepts quickly and efficiently
- Managed installation, upgrade and deployment projects and provided on-site direction for network engineers
SENIOR SYSTEM ADMINISTRATOR
National Life & General Insurance (Ominvest Group)
Ruwi/Muscat
01.2021 - Current
- Promoted to Senior System Administrator, leading expanded responsibilities focused on optimizing IT infrastructure performance and security.
- Spearheaded comprehensive data analysis and auditing for optimal IT infrastructure performance and robust security.
- Managed end-to-end software, hardware, and network performance for peak functionality.
- Resolved network and server issues promptly, ensuring uninterrupted operations.
- Orchestrated LAN and WAN administration and support, ensuring seamless connectivity.
- Implemented critical security measures, including intrusion prevention patches and integrated network security protocols.
- Contributed to Command Center Operations, overseeing emergency management and ISP communications.
- Directed computer operations, including patching, backups, and storage for continuous functionality.
- Supported IT staff in issue resolution and troubleshooting, ensuring efficient operations.
- Monitored and maintained system performance for optimal efficiency.
- Controlled annual IT budgets, ensuring adequate project funding and cost-effective spending, which has been enhanced in some area more than 80%.
- Managed data backups and disaster recovery aligned with business continuity initiatives.
SYSTEM ADMINISTRATOR
National Life & General Insurance (Ominvest Group)
Ruwi/Muscat
05.2018 - Current
- Installed, configured, and monitored software, hardware, networks, and system performance, ensuring optimal functionality.
- Resolved incoming issues through troubleshooting techniques, maintaining seamless operations for more than 250 users.
- Ensured robust security measures and efficiency within IT infrastructure.
- Contributed to Command Center Operations, handling emergencies, monitoring space safety, generating reports, and managing digital communications.
- Executed various security tasks to uphold network integrity.
Project Associate
Orpic
Sohar
09.2017 - 10.2017
- Engaged in 6-week project bridging IT and HR realms, contributing to specialized initiative encompassing Job Competency Profile (JCP) & Individual Development Project (IDP) Automation within Orpic HR:
- Collaborated at intersection of IT and HR domains, gaining multifaceted experience.
- Played pivotal role in large-scale project focused on automating JCP & IDP processes.
- Seamlessly integrated IT expertise into HR initiatives, enhancing project efficiency.
- Contributed insights to streamline HR processes, leveraging IT solutions effectively.
IT Support
Ministry of Manpower
Muscat
09.2016 - 01.2017
- At Ministry of Labour, training was primarily centered around robust IT support, with specific emphasis on networking, data center operations, and information security:
- Proficient in providing comprehensive IT support, ensuring seamless operations for over than 200 users.
- Acquired hands-on experience in networking protocols and configurations.
- Gained insights into data center operations, understanding its critical functions.
- Developed foundational knowledge in information security protocols and best practices.
- Engaged in troubleshooting and resolving IT issues, enhancing technical skills.
- Received specialized training in maintaining and securing network infrastructure.
- Acquired familiarity with data center management principles and procedures.
- Explored information security fundamentals to fortify digital assets and networks.
IT Support Specialist
Murtfat Khabat Al-ma'awil for trade & construction
As Suwaiq
01.2011 - 01.2017
- Was responsible for all technical support, contracts organizing, banking, and ministerial correspondence.
- Creating and writing contracts and agreements which organized work and deal, more than 80 deal.
- Documented support interactions for future reference.
- Managed backup and recovery of data assets to safeguard system availability for more than 10 years.
- Answered questions and provided information to customers about new software or hardware.
Network Engineer
Royal Court Affairs
Muscat
09.2014 - 11.2014
- Had completed intensive 2-month training program specializing in Networking and subsequently worked as Network Engineer. Responsibilities included:
- Managing and optimizing network performance for seamless functionality.
- Resolving network issues promptly to ensure uninterrupted operations.
- Implementing robust security measures to safeguard network integrity.
- Overseeing LAN and WAN administration to maintain seamless connectivity.
- Supporting IT staff in issue resolution and troubleshooting efforts.
- Conducting comprehensive data analysis for network optimization and security.
IT teacher
Al-Arabi Institute
As Suwaiq
07.2011 - 08.2011
- Had worked as IT teacher at this institution, teaching IT skills and focusing on Microsoft Office programs to 25 students
Education
Master of Science - Data Science
University of The West of England
Bristol, UK 10.2022 - 10.2024
Bachelor - Computer Networking And Telecommunications
University of Technology And Applied Science
Musannah, Batinah South, Sultanate Of Oman 01.2010 - 12.2015
High School Diploma -
Halima AlSadyia High School
AsSuwaiq, Batinah North, Sultanate Of Oman 09.2007 - 07.2009
Skills
System upgrades
Experience Level
Advanced:
Microsoft Office Suite
Adobe Photoshop
Power BI
Canva
Adobe Acrobat
TCP/IP and Routed Protocols
VLAN Implementation
ITIL Framework
Project Management
Time Management
Creative Ideation
Strategic Planning
Problem-Solving
Leadership
Team Collaboration and Independent Work
Experienced:
PHP
Java
HTML
VMware
Microsoft Windows Server
MPLS and MPLS VPN Networks
Proficient:
Linux
Python
Network Security
Cisco Router Configuration
Accomplishments
• 2012 Complete "Online System for Court"(GPA: 3.7) – This was my Diploma Project. I worked as a leader in a group of 5 girls. We had achieved a high score between the other projects in our department.
• 2014 "Accident Intimation System "(GPA: 3.7) – My Bachelor Project which I am really proud of. Also, at this Project I had worked as a leader with a group of 4 members. In this project we really worked from the scratch and that had been challengeable. We mixed IT with Engineering, Facing the time scheduling was another important challenge. Being on the road, working hard along with studying another 4 courses and building a Project that needs from us to Learn, Think, Work, Implement, Test and Be Creative. Within this Project We have accomplished many achievements:
o Best Project at our Department and College.
o FIRST PLACE AT PROJECT COMPETITION at Sohar College of Science. o THIRD PLACE AT PROJECT COMPETITION at Shinas College of Technology.
o First of 10 of the Best Projects in Middle East and Africa at GITEX Technology week in Dubai.
o FIRST PLACE AT COLLAQUIUM at Caledonian College of Engineering.
o AL-ROYA Award for youth initiatives.
• 2014 "E-Learning System for SAS" –This was a project for 3 months. This was a project of TWO member ONLY. This Project was a challenge for me, because it was TOTALLY programming, coding and working with Open-Source Systems "Linux-Ubuntu". Because of my Specialty I was a little bit far away from this world, but I faced my fears and challenged myself to Do it with Excellence.
Certification
Certification in Basic Stamp Microcontroller
Personal Information
Driving License: Light
Marital Status
Married
References
- Mr. Said AlBarashdi, Manager of IT Support, Ministry of Manpower, +968 92878808, Said.barashdi@manpower.gov.om
- Mr. Khamis Al-Ajmi, Manager & Owner, Murtfat Khabat Al-ma'awil for trade & construction, +968 99468837
- Ms. Monia Al Farsi, Assistant Dean for Student Affairs, ALMusanna College of Technology, +968 99456121, 26871314, Monia@act.edu.om
- Ms. Khoula AlSaadi, Head of Section - IT Dept, ALMusanna College of Technology, +968 92247408, 26871347, khoula@act.edu.om
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior IT Infrastructure Specialist
National Life & General Insurance (Ominvest Group)
01.2023 - Current
Master of Science - Data Science
University of The West of England
10.2022 - 10.2024
IELTS certificate with rate 6.0
04-2022
SENIOR SYSTEM ADMINISTRATOR
National Life & General Insurance (Ominvest Group)
01.2021 - Current
ManageEngine Certified Product Associate (AD SELF SERVICE PLUS)
09-2019
ManageEngine Certified Product Associate (AD AUDIT PLUS)
09-2019
ManageEngine Certified Product Associate (AD MANAGER PLUS)
09-2019
SYSTEM ADMINISTRATOR
National Life & General Insurance (Ominvest Group)
05.2018 - Current
Project Associate
Orpic
09.2017 - 10.2017
Mobile Applications Development Using Android Platform
05-2017
IT Support
Ministry of Manpower
09.2016 - 01.2017
Bachelor IT (networking) with GPA 3.35
12-2015
LPI LINUX ESSENTIALS CERTIFICATE
06-2015
Network Engineer
Royal Court Affairs
09.2014 - 11.2014
Certification in PHP Language
04-2014
Certification in Basic Stamp Microcontroller
06-2012
IT teacher
Al-Arabi Institute
07.2011 - 08.2011
IT Support Specialist
Murtfat Khabat Al-ma'awil for trade & construction
01.2011 - 01.2017
Bachelor - Computer Networking And Telecommunications
University of Technology And Applied Science
01.2010 - 12.2015
High School Diploma -
Halima AlSadyia High School
09.2007 - 07.2009
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