MAAN AL-RAISI
I Am Qualified Person With 3 Years Experience In Operation Mamgment And Leader Ship
MUSCAT
Summary
exceptionally creative and resourceful electrical engineer with a stellar record of safety and customer service. Able to handle multiple projects simultaneously. with high professionalism and accuracy. Adept at short and long-term electrical system troubleshooting Ambitious and enthusiastic am able to learn quickly and provide results under pressure
Overview
5
5
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
1
1
Language
Work History
Telesales & Retention Unit ( Omantel )
Supervisor/ Acting Team Leader
Omantel
01.2020 - Current
- Completed daily and weekly sales reporting using assigned tools.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Informed current and prospective customers of promotions and new or upgraded products.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
- Trained and mentored new telemarketers on best practices, communication strategies and performance standards.
Customer Sale Associate
Supervisor/Apparel
Grand Mall
12.2016 - 08.2019
- Collaborated with team members to achieve target results.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Created plans and communicated deadlines to complete projects on time.
- Conducted research, gathered information from multiple sources and presented results.
- Led projects and analyzed data to identify opportunities for improvement.
- Monitored company inventory to keep stock levels and databases updated.
- Drove operational improvements which resulted in savings and improved profit margins.
Education
Bachelor - Electrical Engineering
University of Technology and Applied Sciences
11.2015 - 12.2020
Skills
Teamwork and Collaboration
Decision-Making
Excellent Communication
Analytical and Critical Thinking
Training and Development
Organization and Time Management
Dependable and Responsible
Flexible and Adaptable
Workflow Optimization
Planning and Coordination
Statistic analysis
Data Modeling
Additional Information
- Phone 92656681 , Date of birth, Nationality Omani
- HONORS AND AWARDS , Top student in English Language Center June 8, 2016 Top sta in Omantel Company as CSR 2021 Top sta in sales across the target 2017 Top sta in higher sale multiple products 2018
Certification
[Omantel ] Training - [leader ship & team management]
Timeline
[Omantel ] Training - [leader ship & team management]
04-2022
Telesales & Retention Unit ( Omantel )
Supervisor/ Acting Team Leader
01.2020 - Current
Certified [Retail], [Apparel] - [Sales skills]
02-2018
Customer Sale Associate
Supervisor/Apparel
12.2016 - 08.2019
Bachelor - Electrical Engineering
University of Technology and Applied Sciences
11.2015 - 12.2020