Jennifer Dillera

• Assisting one of the leading Senior Pediatric Doctor in OMAN (Dr. Amal Zamzam)
• Interpreted patients' needs and introduced services to fit specific requirements
• Obtaining and accurately documenting patient medical histories, vital signs, test results, and other data for medical records while upholding strict confidentiality
• Daily administrative activities such as scheduling, patient check-in and check-out, and patient medical record maintenance are coordinated
• Assisting senior specialists with medical procedures and other patient care.
• Promoted preventive healthcare measures by assisting in administering vaccinations and conducting routine screenings for common conditions such Anemia in pediatrics.

• • Evaluated team by reviewing patients feedback and key performance indicators
• • Gathered information on patient opinions and adjusted plans to capitalize on current trends
• • Served as main point of contact for VIP guests/patients and kept the hospital departments briefed on individual requirements
• • Led team meetings to address concerns and inform employees of new policies and procedures
• • Assisted in training new team members, contributing to a consistently high-performing staff.

• Maintained primary relationship accountability for customers, overall servicing responsibility and customer satisfaction to maximize profitability of client relationships
• Created organized filing system to manage department documents
• Completed monthly payroll for 14 employees.

• Assured timely verification of insurance benefits prior to patient procedures or appointments
• Enhances physician office reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
• Managed multiple tasks and met time-sensitive deadlines
• Filed and tracked insurance claims and communicated claims status to patients
• Maintained confidentiality of patient finances, records, and health statuses
• Checked documentation for accuracy and validity on updated systems