Ismail Al Toobi
Muscat
Summary
I am a flexible and experienced Hospitality and travel administrator with excellent time management skills. I am a good communicator with proven inter personal skills and I am working in a team whilst also being capable of using own initiative. I am skilled In dealing with problems in a resourceful manner and negotiating to achieve beneficial agreement. With over 12 years of customer service and direct to consumer sales. I am always enthusiastic to learn and undertake new challenges.
Overview
17
17
years of professional experience
Work History
Front Office Manager
Fraser Suites Muscat
10.2022 - Current
- Supervised front office operations, ensuring high standards of guest service and satisfaction.
- Coordinated staff schedules, optimizing resource allocation and enhancing operational efficiency.
- Managed guest inquiries and complaints, resolving issues to maintain positive customer relationships.
- Developed and enforced office policies, improving workflow consistency and compliance with regulations.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Analyzed front office performance metrics, identifying areas for process improvement and cost reduction.
- Implemented training programs for new hires, fostering skill development and team cohesion.
Sanad office executive
Seven Angles trading
04.2021 - 09.2022
- Visa issuance and renewals from Royal Oman police
- Working permits issuance and renewals from ministry of labor
- Commercial registrations from ministry of commerce and investment
- Public authority of social insurance registrations
Etihad holidays & Hala Abu Dhabi sales and servicing Agent
Etihad airways
04.2013 - 10.2020
- Understand the concept of holiday packaging
- Booking holiday packages to direct guests and travel agencies
- Handling inquiries via calls and emails
- Handling two different markets (GCC, UK)
- Maintaining high monthly sales target
- Handling all reservation documents and correspondence correctly and conscientiously
- Participating in team or department meetings
- Answering phones and responds to customer requests both telephonically and by email.
- Liaising with clients in person, over the phone or via email to discuss their travel requirements.
- Advising clients on suitable options for domestic or international destinations, tours, accommodation, transport, insurance and fares.
Reservations and ticketing agent
Etihad airways
01.2012 - 04.2013
- Understand key principles of the company and Sales programs.
- Handle calls, emails, and third party agents.
- Learn how to work in a team while competing with them in the same time
- Understand the ticketing and aviation industry
- Identify Sales opportunities through individuals, corporate, wholesalers and Travel management companies.
- Convey customer feedback to assist Revenue Management in Sales strategy.
- Attend monthly Revenue meeting.
- Attend monthly one to one meetings
Documents controller
TR engineering
01.2011 - 01.2012
- Sending / receiving documents (internally & externally).
- Preparing of transmittals.
- Cycling of documents for internal discipline check (IDC).
- Filing of documents
- Preparing and sending vendors
Documents controller
Al Bashaer technical services
01.2009 - 01.2011
- Sending / receiving documents (internally & externally).
- Preparing of transmittals.
- Cycling of documents for internal discipline check (IDC).
- Filing of documents
- Preparing and sending vendors
Education
Sabre Reservation & Revalidation certificate -
Etihad airways academy
01.2013
Amadeus Reservation & Revalidation certificate -
Etihad airways academy
02.2012
High school -
Al Muhana bin Sultan high school
06.2008
Skills
- Effective multitasking
- Workflow optimization
- Customer service
- Customer relations
- Operations management
- Team management
- Issue handling
- Hospitality services
Timeline
Front Office Manager
Fraser Suites Muscat
10.2022 - Current
Sanad office executive
Seven Angles trading
04.2021 - 09.2022
Etihad holidays & Hala Abu Dhabi sales and servicing Agent
Etihad airways
04.2013 - 10.2020
Reservations and ticketing agent
Etihad airways
01.2012 - 04.2013
Documents controller
TR engineering
01.2011 - 01.2012
Documents controller
Al Bashaer technical services
01.2009 - 01.2011
Amadeus Reservation & Revalidation certificate -
Etihad airways academy
High school -
Al Muhana bin Sultan high school
Sabre Reservation & Revalidation certificate -
Etihad airways academy
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