Ansar Basha
Muscat,Oman
Summary
Expert in operations and fleet management with a strong focus on delivery optimization and team leadership. Demonstrated success in 3PL and vendor management, consistently achieving KPIs and enhancing performance. Proficient in inventory control, warehouse management, and budget optimization. Skilled in process improvement using Microsoft Office and G-Suite, committed to operational excellence and customer satisfaction.
Overview
8
8
years of professional experience
Work history
Operations Manager
Khedmah Delivery
Muscat, Oman
08.2024 - 01.2026
- Managed daily operations for riders, dispatcher, and KD Mart.
- Lead large operational teams to achieve on-time delivery, utilization, cost, and CSAT targets.
- Manage third-party logistics (3PL) partners, ensuring SLA compliance and cost efficiency.
- Led a team of 250 riders and oversaw 3PL company partnerships.
- Achieved 90% on-time delivery, 33 min average delivery time, 87% rider utilization, 0.58% cancel rate, and CSAT 9.1.
- Implemented process improvements in rider deployment, inventory control, and order fulfilment to enhance efficiency and service quality.
- Support hiring, training, scheduling, and performance evaluation.
Operations Manager
Cognito Breyn Pvt Ltd (Glint!)
Chennai
02.2020 - 08.2023
- Managed multi-city operations and audits for partners and suppliers.
- Monitored and analysed CPO, MCPO, GCPO, MIPO, and EPO metrics to optimize team performance.
- Supported finance in ARPO/ARPU calculations and managed weekly payouts for third-party vendors.
- Collaborated with Customer Success and Engineering teams for operational enhancements.
Senior Fleet Manager
Bundl Technologies Pvt Ltd (Swiggy)
Chennai
09.2017 - 02.2020
- Managed a fleet of 200+ delivery partners, conducted login drives, and monitored SLA compliance.
- Maintained operational trackers for order growth, DE logins, and banner duration.
- Published daily metrics and reports to Business Operations team to improve service efficiency and reduce bad orders.
Education
BCA - Computer Application
AIITM
CHENNAI, INDIA /2004 - /2007
Skills
- Operations & Fleet Management
- Delivery & Order Fulfilment Optimization
- Rider & Team Leadership
- 3PL & Vendor Management
- KPI Monitoring & Performance Tracking
- Inventory & Warehouse Management
- Customer Service & CSAT Improvement
- Cost & Budget Management
- Process Improvement
- Microsoft Office & G-Suite
Accomplishments
- Improved on-time delivery to 90%.
- Reduced average delivery time to 33 minutes.
- Achieved rider utilization 87% and cancel rate 0.58%.
- Enhanced CSAT to 9.1 and optimized CPO to 0.890.
Languages
Tamil
Native
English
Elementary
Hindi
Fluent
Timeline
Operations Manager
Khedmah Delivery
08.2024 - 01.2026
Operations Manager
Cognito Breyn Pvt Ltd (Glint!)
02.2020 - 08.2023
Senior Fleet Manager
Bundl Technologies Pvt Ltd (Swiggy)
09.2017 - 02.2020
BCA - Computer Application
AIITM
/2004 - /2007