Summary
Overview
Work history
Education
Skills
Languages
Affiliations
Certification
Timeline
Generic
Zhanar Sadvakassova

Zhanar Sadvakassova

Summary

Dynamic professional with a strategic vision and proven expertise in influential communication, adept at driving B2B and B2C sales. Demonstrates exceptional problem-solving skills and initiative-taking abilities, consistently achieving business objectives. Committed to leveraging core competencies to foster growth and innovation within the industry.

Overview

6
6
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work history

Destination Executive (CIS market)

Desert Gate Company (MTS Globe | DMC)
Muscat, Oman
10.2024 - Current
  • Achieved increased customer satisfaction with focused marketing campaigns.
  • Providing information and suggestions to the partners regarding Oman destination.
  • Work with MTS Globe.
  • Conducted negotiations with hotels to resolve issues that have arisen or to find effective solutions for better cooperation.
  • Established strong industry partnerships for mutual business growth.

Guest relation supervisor

Kempinski Hotel Muscat
Muscat, Oman
09.2023 - 10.2024
  • Greeting guest upon arrival, escorting to their room and explaining about hotel facilities.
  • Helping front desk team with check-in and check-out procedure.
  • Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
  • Assistance regarding membership issues.
  • Communication with team to improve productivity.

Guest Relation

Al Bustan Palace, a Ritz- Carlton Hotel
Muscat, Oman
10.2022 - 09.2023
  • Sending pre arrival emails and preparing welcome cards for upcoming guests.
  • Checking arrival guests in the system on daily basis,
    assigning amenities for VIP guests and for the guest who has special occasions.
  • Helping front desk team with check in and check out
    procedure.
  • Prompt resolution of guest complaints with positive resolution of the problem.

Club Floor Agent

Intercontinental Hotel Muscat
Muscat, Oman
06.2021 - 10.2022
  • Welcoming costumers (VIP guests and members of IHG groups)
  • Providing information about benefits.
  • Delivered exceptional customer service to ensure repeat business and referrals.
  • Used interpersonal skills to deliver excellent internal and external customer service.
  • Tracked guest satisfactions surveys to recognize membership and create actions plans for improving guest services.

Hostess

Intercontinental Hotel Muscat
Muscat, Oman
06.2019 - 06.2021
  • Escorted guests to their tables, providing detailed menu information when needed.
  • Kept abreast with daily specials or changes in the menu to provide accurate information to guests.
  • Managed reservations and seating arrangements for smooth operations.
  • Solved administrative and customer service issues with knowledgeable assistance and friendly support.
  • Coordinated incoming and outgoing packages and mail to facilitate distribution.

Education

Bachelor - Finance and Insurance

Kostanay Economic College
Kazakhstan
09.2006 - 05.2009

Bachelor of Finance - Finance

Karaganda Economic University
Kazakhstan
09.2010 - 05.2013

Skills

  • Influential communication
  • Strategic visioning
  • Solving problems
  • B2B sales
  • B2C sales
  • Initiative taking

Languages

Kazakh
Native
Russian
Native
English
Advanced

Affiliations

  • Riding horses
  • Watching footbal
  • Traveling

Certification

Driving license

Timeline

Destination Executive (CIS market)

Desert Gate Company (MTS Globe | DMC)
10.2024 - Current

Guest relation supervisor

Kempinski Hotel Muscat
09.2023 - 10.2024

Guest Relation

Al Bustan Palace, a Ritz- Carlton Hotel
10.2022 - 09.2023

Club Floor Agent

Intercontinental Hotel Muscat
06.2021 - 10.2022

Hostess

Intercontinental Hotel Muscat
06.2019 - 06.2021

Bachelor of Finance - Finance

Karaganda Economic University
09.2010 - 05.2013

Bachelor - Finance and Insurance

Kostanay Economic College
09.2006 - 05.2009

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Zhanar Sadvakassova