Zeyana Al Sharji

Processed and allocated payments across multiple channels, ensuring accurate financial records and timely reconciliation

• Processed and allocated payments across multiple channels, ensuring accurate financial records and timely reconciliation
• Generated and reconciled high volumes of invoices with strict adherence to financial accuracy and internal control
• Strengthened cash flow forecasting by monitoring receivables, aging reports, and outstanding balance
• Managed full end-to-end collections cycle for for high-value client portfolio, ensuring consistent cash flow and improved high-value client portfolio, ensuring consistent cash flow and improved liquidity.
• Schesule appointment at Ministry of Housing to register Mulkiyas along with releasing ID cards for new home owners

Brought 3.5 years of experience as an Assistant Branch In-Charge, supporting daily branch operations and business growth initiatives

• Prepared and provided insurance quotations across range of company products
• Generated and processed insurance quotations and policies within internal systems, ensuring accuracy and compliance
• Promoted new retail insurance products and introduced innovative strategies to drive retail business growth
• Contributed to business development efforts by identifying opportunities and supporting initiatives to expand company’s product portfolio and client base
• Liaised with clients, resulting in strong relationships and repeat business.
• Ensured branch met all regulatory requirements for safe operation.
• Worked with board of directors to establish objectives and decisively lead operations.

Having worked for 1 year with OQIC as a business executive in Non-Motor department

• Provided insurance quotations to agents and brokers, ensuring timely and competitive offerings
• Prepared and processed non-motor insurance policies within internal systems, maintaining accuracy and compliance
• Promoted new retail products and introduced innovative initiatives to support growth in retail segment
• Collaborated with management and team members to develop annual business and marketing plans for Non-Motor Underwriting
• Compiled and analyzed monthly non-motor business performance reports
• Generated daily operational reports and proactively followed up on policy renewals to ensure client retention and continuity

Having worked for 3 years handling customer services and promoting different type of products, I got an opportunity to join an
Insurance broking firm in a similar area of services but a different field of business. I started with the following task and responsibilities.

• Provided insurance quotations to customers via telephone and in person, ensuring accurate and timely information delivery.
• Prepared and processed motor insurance policies within system in compliance with company guidelines.
• Promoted retail insurance products by developing innovative strategies to enhance business growth.
• Implemented effective customer engagement initiatives, including call reminders and customer retention programs, while coordinating with insurance providers.
• Handled customer inquiries related to insurance policies and claims, delivering clear guidance and support.
• Managed customer complaints, collaborating with relevant departments to ensure prompt and satisfactory resolution.
• Developed annual business and marketing plans for Motor Underwriting to support organizational objectives.
• Prepared and analyzed monthly motor business performance reports.
• Provided training and support to new staff to ensure smooth onboarding and adherence to company standards.