Zainab Al Darai
PRODUCT MANAGER
Muscat, Seeb
Summary
experience enhancing operations for organizations through information systems solutions. Proven track record of transforming specific business goals related to growth and efficiency improvements into new system designs. Knowledgeable innovator known for recommending new technologies to enhance existing systems and introduce new systems.
Overview
2
2
years of professional experience
2
2
Languages
Work History
Account Manager – Product Management at Oman investment Authority
Inmaa Information Technology
06.2025 - Current
- Manage OIA account and oversee product lifecycle from concept to deployment.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Developed customized account plans for clients to help them achieve their business goals.
- working on both mobile application and web product
- Collaborate with technical teams and devalopers to ensure system enhancements and updates meet stakeholder needs.
- Act as the main point of contact for customer requirements, feedback, and issue resolution.
Digital Transformation Analyst - Ministry of Labor
Inmaa Information Technolgy
02.2025 - 06.2025
- Led digital transformation initiatives for the Ministry of Labour, analyzing requirements and identifying automation opportunities to improve efficiency and service delivery.
- Supported and maintained the Tawteen platform, coordinating product enhancements, feature deployments, and troubleshooting to ensure high system performance.
- Provided technical support for MOL and Tawteen systems, resolving issues promptly and minimizing service downtime.
- Collaborated with cross-functional teams, including developers, business analysts, and stakeholders, to align solutions with operational needs.
Customer Care Back Office, Internship
Awasr
11.2024 - 12.2024
- Managed customer inquiries, complaints, and service requests across various platforms, ensuring accurate data entry, timely resolutions, and compliance.
- Supported customer care operations by collaborating with teams, maintaining database, updating records, and preparing reports.
Corporate Support, Internship
Awasr
08.2024 - 10.2024
- Handled communications, documentation, scheduling, and client support to ensure smooth operations and efficient cross-departmental collaboration.
- Managed data entry and records using SAP and Amo CRM systems while supporting projects and resolving inquiries.
Cargo Operation Trainee
Oman SATS
08.2023 - 04.2024
- Managed the handling, loading, and storage of diverse shipments, ensuring accuracy and efficiency in operations.
- Provided customer service support and coordinated with various airlines to ensure timely delivery and tracking of shipments.
Education
BSC (HONS) - Logistics and Supply Chain Management
Muscat University
Muscat, Oman07-2024
Skills
- Project Management
- Public Relations
- Teamwork
- Time Management
- Leadership
- Effective Communication
- Report preparation
- Analytical thinking
- Decision-making
- System analysis
- Continuous improvement
Workflow Analysis
Timeline
Account Manager – Product Management at Oman investment Authority
Inmaa Information Technology
06.2025 - Current
Digital Transformation Analyst - Ministry of Labor
Inmaa Information Technolgy
02.2025 - 06.2025
Customer Care Back Office, Internship
Awasr
11.2024 - 12.2024
Corporate Support, Internship
Awasr
08.2024 - 10.2024
Cargo Operation Trainee
Oman SATS
08.2023 - 04.2024
BSC (HONS) - Logistics and Supply Chain Management
Muscat University
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