ZAHID MEHMOOD
Muscat
Summary
Seasoned Scrum Master and PMP® certified business analyst recognized for experience in requirement elicitation, meticulous business process analysis, and comprehensive documentation. Proficient in steering project lifecycles from inception to completion, prioritizing stakeholder needs, and ensuring high-quality deliverables. Adept at leading teams with strong software development expertise and a deep command of waterfall and agile methodologies. Proven track record in collaborating with stakeholders, leading requirement elicitation efforts, and translating business needs into technical solutions.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Business System Analyst
Oman Medical Specialty Board
Muscat
04.2014 - Current
- Revamped efficiency in public services and internal operations via a comprehensive business process improvement project, involving documentation, analysis, benchmarking, and redesign
- Led digital transformation initiatives, enhancing core operations such as CPD, eLearning, admission, and procurement by embracing digitization and streamlined workflows
- Enhanced decision-making and transparency by consolidating data from diverse sources and employing data visualization tools, such as charts, statistics, and dashboards, for comprehensive data analysis
- Optimized eLearning and equivalency processes via seamless integration with third-party systems, leading to streamlined operations, enhanced accessibility, and improved user experiences
- Demonstrated a team-oriented approach by mediating between project teams and stakeholders, ensuring timely project completion and alignment with objectives, fostering cohesive teamwork and project success
- Boosted efficiency and unified understanding by crafting clear software project documents, aiding streamlined development and decision-making among teams and stakeholders.
IT Consultant
Ministry of Education
Muscat
05.2007 - 03.2014
- Maximized efficiency and satisfaction via holistic business process automation, proposing enhancements, and orchestrating cross-departmental digital transformations in procurement, IT, examinations, archiving, and purchasing
- Devised an asset management solution enabling streamlined inventory control for users across head office, regional offices, and schools, enhancing efficiency and operational oversight
- Optimized procurement workflow by implementing an online bidding system, streamlining company registration, purchase requests, bidding, evaluation, and purchase orders for enhanced efficiency
- Strengthened the decision-making capabilities of business users by providing them with the tools and insights necessary to make informed choices, leveraging ad hoc reports and statistical analysis.
Software Engineer
Kalsoft
Lahore
03.2006 - 04.2007
- Secured alignment with project goals by engaging in cross-functional collaboration with stakeholders, gathering requirements, translating business needs into technical specifications, and seamlessly implementing solutions
- Fortified operational efficiency of a banking application by implementing key modules, including account creation, credit approval, amortization, and recovery, using .NET, C#, and SQL Server.
Software Engineer
Consus
Lahore
09.2004 - 02.2006
- Designed tailor-made financial and inventory software solutions across diverse industries, enhancing operational efficiency and precision in both stock management and financial processes.
Education
Masters in Computer Science -
Hamdard University
Karachi, Pakistan01.2001
Skills
- Software Development (ASPNET MVC, C#, Web Forms, JavaScript, jQuery, and Microsoft SQL Server)
- Stakeholder Engagement
- Requirements Elicitation
- Business Process Modeling
- Business Process Improvement
- Project Management
- Project Documentation
- Risk Assessment and Mitigation
- Change Management
- Strong Analytical Skills
- Problem-Solving
- Critical thinking
- Waterfall and Agile Methodologies
Certification
- Professional Scrum Master I - Scrum.org
- Professional Scrum Master II - Scrum.org
- Project Management Professional (PMP) - PMI
Awards
Achievement Awards - Oman Medical Specialty Board Several awards were given for process reengineering and automation of services, including continuous professional development, career day registration, helpdesk, and asset management.
Timeline
Business System Analyst
Oman Medical Specialty Board
04.2014 - Current
IT Consultant
Ministry of Education
05.2007 - 03.2014
Software Engineer
Kalsoft
03.2006 - 04.2007
Software Engineer
Consus
09.2004 - 02.2006
Masters in Computer Science -
Hamdard University
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