Yogesh Ramanathan
MUSCAT,OMAN
Summary
Experienced professional with a strong background in facility maintenance and janitorial practices. Demonstrates exceptional skills in managing work orders, ensuring safety and security, and providing excellent customer service. Adept at budgeting, multitasking, and decision-making, with proven leadership abilities. Committed to maintaining high standards of observation and communication while fostering flexibility in dynamic environments. Career goal includes advancing to a senior management role to further enhance operational efficiency and team performance.
Driven professional with knack for leadership and operational efficiency. Proficient in team management and process optimisation, combined with excellent communication and problem-solving skills. Committed to elevating cleaning standards and enhancing client satisfaction through streamlined operations.
Overview
10
10
years of professional experience
2020
2020
years of post-secondary education
1
1
Certification
Work History
Officer - Operation & Marketing
Al Naba Services.
Muscat, oman
01.2025 - Current
- Reduced costs and improved operations by analysing processes and customer feedback.
- Motivated team members by providing mentoring and development opportunities.
- Evaluated financial information to detect and investigate suspected fraud.
- Conducted regular inspections, ensuring safety compliance.
- Supported continuing development of staff by coordinating and planning training courses.
- Stamped completed paperwork with duties payable information.
- Streamlined operations by implementing efficient work processes.
- Secured process improvements for increased quality, compliance and efficiency.
- Drove continuous improvement and innovation in collaboration with management team.
- Oversaw budget governance to achieve cost reduction targets.
- Promoted efficient workflow, verifying policies were distributed, understood and adhered to.
- Led team meetings to boost communication and productivity.
- Planned daily operations to maximise productivity, monitoring KPIs to promote consistent progress towards targets.
- Led site operations team to deliver on KPI targets with consistency.
- Developed and executed sales promotions, increasing revenue through targeted campaigns.
- Coordinated promotional events, resulting in deeper customer engagement.
- Managed marketing budgets effectively to optimise resource allocation.
- Evaluated employees regularly to assess performance and provide feedback.
- Led staff training on safe work practices and reviewed safety procedures.
- Improved overall client satisfaction by delivering excellent customer service skills.
- Led and managed administrative staff to maintain smooth daily operations.
- Conducted regular inspections for ensuring adherence to health and safety regulations.
- Handled negotiations with outside vendors and service agencies to meet group needs.
- Reviewed work of cleaners, providing constructive feedback for improvement when necessary.
- Used excellent problem-solving skills to quickly resolve issues.
- Coached junior staff on advanced cleaning techniques – improved overall service delivery.
- Analysed and resolved complex resource management issues for optimised scheduling.
- Represented organisations at seminars, conferences and business events.
- Planned revenue generation strategies designed for growth.
- Demonstrated excellent communication skills to connect with clients and employees.
- Established clear budgets and cost controls strategies to meet objectives.
- Maintained inventory levels of cleaning supplies, ordering supplies to keep fully stocked.
- Streamlined processes to improve and optimise office operations.
- Fostered a clean, healthy environment with strict adherence to hygiene protocols.
- Served customers to drive sales and deliver top-quality experiences.
- Completed duties to deliver on targets with accuracy and efficiency.
- Leveraged strategic networking to create new business opportunities.
- Increased customer satisfaction by resolving issues.
Soft Service Area Executive -O&M
Al Naba Services LLC
MUSCAT, OMAN
01.2020 - 12.2024
- Manage the day-to-day on-site operation which includes cleaning, mailroom, and Customers
- Supervise the workforce, ensuring that managers deliver their specific services within the agreed budget and standards
- Arranging employee shifts and organizing replacements as required
- Investigating and responding to complaints about unfortunate housekeeping service
- Supplying janitorial personnel with training
- Taking inventory of cleaning materials on a regular basis and ordering stock as needed
- Respond to customer inquiries and requests
- Conduct our induction procedures for all new employees
- At the operational level, solve problems and make decisions
- Estimating the site for new queries, generating quotations, sending contract documents, and mobilizing the new contract
- Implemented mandatory OSHA and safety training, cutting accidents by 0%.
- Maintained safe work environment through strict adherence to company rules and regulations.
- Exceeded profitability targets by regularly reviewing and managing individual and team performance.
- Optimised staff performance by identifying development needs and ensuring training was obtained.
- Coached, managed and developed 100+ junior staff to consistently meet and exceed individual KPIs.
- Improved customer satisfaction with consistent supervision of service delivery.
- Worked closely with other supervisors sharing best practices and ideas for improvement.
- Led and managed administrative staff to maintain smooth daily operations.
- Championed adherence to operational best practices and company policies.
- Conducted regular department meetings, enhancing internal communication.
- Avoided overspending by constantly monitoring cost control procedures for staff and inventory.
- Set daily priorities and communicated targets, motivating teams to achieve them.
Supervisor
Al Naba Services LLC
MUSCAT, OMAN
11.2014 - 12.2019
- Assigning housekeeping tasks to staff and inspecting work to ensure that the prescribed standards of cleanliness are met
- Scheduling staff shifts and organizing replacements as required
- Investigating and addressing complaints regarding poor housekeeping service
- Providing training to the housekeeping staff
- Regularly taking inventory of cleaning supplies and ordering stock as needed
- Issuing cleaning supplies and equipment to housekeeping staff as needed
- Screening housekeeping applicants and recommending promotions, transfers, and dismissals
- Performing various cleaning duties in instances of staff shortages
- Maintain the 5s standard in operational sites and have Knowledge about JCI standards
- Evaluated employees regularly to assess performance and provide feedback.
- Looked for ways to increase quality of cleaning services.
- Assisted in hiring process for new cleaners improving team strength.
- Scheduled staff timetables to meet business demand.
- Used excellent problem-solving skills to quickly resolve issues.
- Delivered professional, friendly service across customer-facing tasks.
- Acted as point of contact and motivation for employees.
- Instructed maintenance staff to complete fixture and fitting repairs.
- Coordinated staff rotas to build hardworking teams, strategically delegating tasks to maximise efficiency.
- Budgeted for cleaning staff and resource requirements.
- Guided staff to handle chemical solutions in line with COSHH.
- Reported on accidents and investigated incidents to protect staff safety.
- Motivated cleaning staff to deliver housekeeping tasks within allotted timeframes.
- Delivered constructive feedback to improve cleaning staff performance.
- Delegated tasks according to individual strengths leading to optimal results.
- Trained staff in proper cleaning, sanitisation and infection control.
- Met health and hygiene regulations through rigorous cleaning rotas.
- Managed shift scheduling for maximum coverage during peak hours.
Education
Masters in Business Administration - HumanResource
Annamalai university
TRICHY,TAMILNADU /2017 - 01.2017
Bachelor of hotel management - B.sc
SRM Institute of Science and Technology
TRICHY 06.2011 - 05.2014
Skills
- Facility Maintenance
- Janitorial Practices
- Work Orders
- Flexibility
- Safety & Security
- Customer Service
- Budgeting
- Soft Skill
- Observation
- Decision-making
- Communication
- Multitasking
- Leadership
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Accomplishments
- 2021-2022, Reduced Environmental Water Pollution 30%.
- 2019-2020, Managed five projects worth over 2 million.
- 2018-2019, The cost of repairing machinery has been reduced by 5%.
Languages
English
Tamil
Hindi
Arabic
Malayalam
Telugu
Personal Information
- Father's Name: Yogesh Ramanathan
- Date of birth: 03/15/93
- Gender: Male
- Marital status: Single
- Religion: Hindu
Custom
I hereby declare that all the above-mentioned particulars are true and correct to the best of my knowledge and belief. I assure you that I will carry out my job to the fullest satisfaction of all superiors.
Affiliations
- Reading Books
- Playing Chess
Certification
Sucessfully Completed the BICS Training in 2020,2024
Timeline
Officer - Operation & Marketing
Al Naba Services.
01.2025 - Current
Soft Service Area Executive -O&M
Al Naba Services LLC
01.2020 - 12.2024
Supervisor
Al Naba Services LLC
11.2014 - 12.2019
Bachelor of hotel management - B.sc
SRM Institute of Science and Technology
06.2011 - 05.2014
Sucessfully Completed the BICS Training in 2020,2024
Masters in Business Administration - HumanResource
Annamalai university
/2017 - 01.2017
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