YESUDAS SEBASTIAN
BRANCH MANAGER
MUSCAT
Summary
Dynamic leader with a proven track record at M/s. Al Khalili United Enterprises, adept in branch operations management and fostering customer relationships. Excelled in driving revenue growth and team productivity through effective coaching and strategic sales development. Achieved significant customer satisfaction, leveraging decision-making and relationship-building skills.
Overview
25
25
years of professional experience
6
6
Languages
Work History
Branch Manager
M/s. Al Khalili United Enterprises
12.2008 - Current
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Consulted customers to boost product sales and services.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Complied with regulatory guidelines and requirements.
- Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.
- Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
- Coordinated marketing campaigns tailored towards target audience segments resulting in increased brand awareness within the local community.
- Optimized branch inventory management practices for improved product availability and reduced stock obsolescence costs.
- Implemented risk management strategies to minimize potential losses while maintaining a healthy balance between risk and return on investments.
- Drove cross-selling efforts by collaborating with various departments within the organization to maximize revenues from existing clients.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Examined customer loan applications for loan approvals and denials.
- Increased customer satisfaction with personalized banking solutions, tailoring services to meet individual financial goals.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Utilized financial software to prepare consolidated financial statements.
SR. SALES EXECUTIVE
M/s. Khimji Ramdas Air Conditioning Division
Muscat, Muscat
06.2002 - 11.2008
- Mentored junior sales executives, providing guidance on best practices and strategies for achieving success in the field.
- Facilitated relationships with target accounts through implementation of proven networking methods.
- Created prospect rapport by approaching leads and cultivating strong business relationships through sales.
- Leveraged strong negotiation skills to maximize profit margins while maintaining exceptional customer service standards.
- Managed complex sales cycles, navigating various decision-makers within organizations to secure successful deals.
- Established long-lasting relationships with key clients through effective account management and consistent communication.
- Consistently monitored sales performance metrics, adjusting tactics as necessary to achieve desired results.
- Facilitated regular team meetings focused on goal-setting, progress updates, and strategy refinement for continuous improvement efforts.
- Championed a customer-centric approach within the sales team, fostering an environment where client satisfaction was always prioritized.
SALES EXECUTIVE
M/s. Ramaniklal B Kothari & Co
05.2001 - 05.2002
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
Territory Sales Manager Trainee
M/s. Vanmelle Confectioneries, India
12.2000 - 03.2001
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Developed strategic sales plans for optimal territory growth, resulting in increased market share and profitability.
- Assessed regional performance metrics regularly to identify areas needing improvement; implemented targeted action plans that led to sustained increases in key indicators like overall revenue or market share.
- Implemented innovative sales techniques to increase product visibility and drive demand within assigned territory.
Sales Executive
M/s. Unimarketing Associates
12.1999 - 11.2000
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
Education
MBA - Marketing
MADRAS UNIVERSITY
CHENNAI 04.2001 -
Bachelor of Science - Mathematics
KE COLLEGE MANNANAM
MG UNIVERSITY, KERALA 04.2001 -
Skills
Customer service
Branch operations management
Relationship building
Relationship building and management
Sales development
Coaching and mentoring
Team player
Customer relationships
Staff management
Work prioritization
Business development
Decision-making
Enhancing Skills and Learning languages
Improving communication and leadership skills.
Learning new languages and improving the known languages
Timeline
Branch Manager
M/s. Al Khalili United Enterprises
12.2008 - Current
SR. SALES EXECUTIVE
M/s. Khimji Ramdas Air Conditioning Division
06.2002 - 11.2008
SALES EXECUTIVE
M/s. Ramaniklal B Kothari & Co
05.2001 - 05.2002
MBA - Marketing
MADRAS UNIVERSITY
04.2001 -
Bachelor of Science - Mathematics
KE COLLEGE MANNANAM
04.2001 -
Territory Sales Manager Trainee
M/s. Vanmelle Confectioneries, India
12.2000 - 03.2001
Sales Executive
M/s. Unimarketing Associates
12.1999 - 11.2000
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