Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Yazen Hassan Zahran Aljahwari

Yazen Hassan Zahran Aljahwari

Muscat

Summary

Enthusiastic and self-motivated professional recognized for reliability and resilience, consistently demonstrating maturity and adaptability in challenging situations. Proven ability to thrive in collaborative team settings and take initiative independently. Skilled at maintaining composure under pressure while adhering to strict deadlines, ensuring high-quality outcomes in fast-paced environments. Committed to positively contributing to team dynamics and achieving organizational goals.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Insight Specialist

Bank Muscat
07.2024 - Current
  • Reviewed and Enhanced Guidelines: Updated old guidelines to align with current best practices, enhancing governance and operational efficiency.
  • Standardized Bank Email Communication: Spearheaded the standardization of bank email templates, ensuring consistent branding and customer engagement.
  • Employee Satisfaction Survey: Developed and managed an internal survey to measure employee satisfaction, providing key insights for improving services and workplace environment.
  • CX Strategy and Governance: Led the development and implementation of customer experience strategies, established governance frameworks, and facilitated cross-functional stakeholder collaboration.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.

Marketing Intern

Omantel Wholesale
03.2023 - 06.2023
  • Collaborated with team members to help expand marketing channels.
  • Contributed to mock-ups, email campaigns, and social media content.
  • Researched interesting and relevant content to capture interest and improve site traffic.
  • Shadowed meetings and observed marketing director to grow professional experience.
  • Prepared persuasive sales and marketing presentation materials to engage clients.
  • Wrote copy for social media posts, promotional emails and other marketing collateral.
  • Performed office administrative duties to enhance team cohesiveness.
  • Sat with marketing team members to learn new tasks and determine best tactics for solving challenges.
  • Scheduled social media postings to advertise products and generate site traffic.
  • Helped with planning and hosting of marketing events.

Education

Bachelor of Science - Marketing

University of Technology And Applied Sciences
Muscat, Oman
06-2023

Skills

  • Marketing and advertising
  • Communications management
  • Digital marketing
  • Strategic planning
  • Social Media Management
  • Data analysis
  • Root Cause Analysis

Certification

  • Moody's-Foundations of Banking and Credit

  • EuroMoney- Derivatives Fundamentals

  • The CX Academy- CX Essentials

  • EuroMoney- Leadership Pathway

  • EuroMoney- High Impact Presentations Pathway

Languages

English
Native or Bilingual
Arabic
Native or Bilingual
Japanese
Limited Working

Timeline

Customer Insight Specialist

Bank Muscat
07.2024 - Current

Marketing Intern

Omantel Wholesale
03.2023 - 06.2023

Bachelor of Science - Marketing

University of Technology And Applied Sciences

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Yazen Hassan Zahran Aljahwari