Yasir Ali

• Managed end-to-end customer service operations, coordinating between Sales, Procurement, Warehouse, Finance, and customers.
• Prepared RFQs, quotations, and sales documentation to support customer requirements and business activities.
• Created Sales Orders (SO) against approved quotations and customer LPOs, ensuring accuracy and timely processing.
• Raised Purchase Requisitions (PRs) against PRFs and coordinated with Procurement for order fulfilment.
• Prepared customer-related documents, including amendment letters, catalogue letters, and official correspondence.
• Monitored Open Sales Orders (SO) reports, followed up on pending quantities, and supported timely order closure.
• Managed sales forecasting sheets and supported demand planning through accurate data updates.
• Utilised Power BI dashboards for sales reporting, KPI tracking, and operational analysis.
• Maintained master tracking sheets for order status, customer requirements, and internal coordination.
• Served as primary communication link between customers, sales teams, and internal departments to ensure smooth order execution.
• Handled customer inquiries, resolved order-related issues, and ensured high levels of customer satisfaction.

• Tender & Procurement Management: Managed end-to-end tender processes, procurement activities, supplier coordination, and compliance documentation to ensure timely fulfilment.
• Operations Management: Oversaw daily operations, staff coordination, process improvements, and quality standards to enhance productivity and efficiency.
• Sales & Order Management: Managed medical service sales orders, tracked customer requirements, monitored deliveries, and ensured accurate order execution.
• Customer & Stakeholder Relations: Acted as the primary contact for customers and stakeholders, providing updates on service performance, stock availability, and delivery timelines.
• Supplier & Logistics Coordination: Coordinated with suppliers and logistics teams to negotiate timelines, ensure shipment accuracy, and maintain proper documentation.
• Data Analysis & Forecasting: Analysed SAP and Excel reports, monitored demand forecasts, and provided insights to support business decisions.
• Process Improvement & Cost Optimisation: Implemented operational improvements and cost-saving initiatives to enhance resource utilisation.
• Quality & Compliance Management: Maintained SOP compliance, controlled records, and collaborated with quality teams to minimise documentation gaps.
• Training & Business Support: Delivered staff training and supported conferences, exhibitions, and product launch activities.

Procurement & Supplier Management

• Lead procurement evaluations, supplier negotiations, and cost-effective sourcing strategies aligned with business requirements.
• Manage supplier relationships, contracts, and commercial terms while ensuring compliance with procurement policies.
• Identify new vendor opportunities and monitor market trends to improve sourcing capabilities.

Cost Control & Supply Planning

• Analyse purchasing spend, pricing trends, and cost benchmarks to support competitive procurement decisions.
• Develop supply risk management strategies and forecast material availability to prevent shortages.
• Improve product quality, delivery performance, and overall procurement efficiency.

Team & Operations Management

• Supervise purchasing activities, delegate tasks, and coordinate with internal departments to ensure smooth supply operations.
• Collaborate with management and legal teams to maintain effective procurement processes and favourable agreements.

• Vendor & Contract Management: Sourced suppliers, negotiated pricing, and finalized contracts aligned with budget and business requirements.
• Procurement Operations: Managed end-to-end procurement activities, including sourcing, RFQs, purchase orders, supplier coordination, and client buying cycles.
• Purchase Order Management: Reviewed contracts, updated PO details, and issued supplier purchase orders in compliance with company policies.
• Supplier & Client Relationship Management: Built strong relationships with vendors and key stakeholders to support procurement needs and resolve issues effectively.
• Procurement Reporting & Analysis: Developed procurement reports, monitored open POs, and improved data accuracy through database management.
• Business Development Support: Prepared RFQs and proposals, engaged prospective clients, and contributed to account growth and profitability.
• Quality & Process Improvement: Identified service gaps, implemented improvement plans, and developed SOPs to enhance operational efficiency.
• Team Leadership: Supervised daily procurement activities, prioritized tasks, and supported team performance.

RF Drive Testing & Network Optimisation

• Conducted 2G/3G/4G/LTE drive tests, cluster drive tests, SSVs, and network performance assessments.
• Performed parameter tuning and physical optimisation to improve network KPIs and coverage quality.
• Analysed drive test logs and implemented solutions for pilot pollution, coverage gaps, and performance degradation.

LTE Performance Testing & Analysis

• Executed LTE throughput testing (UL/DL) using FTP and HTTP servers.
• Performed LTE Carrier Aggregation testing (4CC/3CC/2CC) using Genex Probe.
• Conducted Ping, UDP, CSFB, and functionality tests for new LTE sites.
• Prepared detailed drive test analysis reports using Genex Assistant.

Network KPI Monitoring & Troubleshooting

• Monitored 2G/3G/4G network KPIs and escalated performance degradations to relevant teams.
• Investigated external interference issues and coordinated corrective actions.
• Conducted inter-operator benchmarking and feature performance validation trials.

Tools & Field Optimisation

• Hands-on experience with Genex Probe, Genex Assistant, TEMS 18.1.2, and MapInfo.
• Conducted customer location walk tests and IBS tests to troubleshoot coverage and quality issues.
• Generated technical reports using MapInfo and MS PowerPoint with optimisation recommendations.

Network Upgrade & Deployment Testing

• Performed BSC upgrade validation through pre- and post-software upgrade performance analysis.
• Supported rollout site verification and acceptance testing for new network deployments.

• Diagnosed and resolved technical issues to restore service functionality
• Managed complaint system operations to enhance customer service response
• Processed customer orders to ensure timely delivery and satisfaction
• Modem Installation
• ADSL configuration CPE and Computer