Yash Aguair
Atlanta,USA
Summary
MBA candidate with experience in sales, customer service, operations, event management, and business development. Proven ability to build client relationships, support revenue growth, coordinate large-scale operations, and deliver exceptional customer experiences. Seeking opportunities in Sales, Business Development, Customer Success, Operations, or Hospitality Management.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work history
Sales Representative
Global Wholesale
Atlanta, USA
02.2025 - 06.2026
- Developed and maintained strong customer relationships.
- Identified new business opportunities and supported sales growth.
- Assisted with negotiations, quotations, and customer inquiries.
- Maintained CRM records and coordinated with internal teams.
Customer Service & Operations Specialist
Discover Qatar (Qatar Airways)
11.2021 - 06.2026
- Supported airport, tourism, and destination management operations.
- Contributed to FIFA World Cup Qatar 2022 operations.
- Coordinated MSC Cruise Ship guest operations at Doha Port.
- Delivered high-quality customer service in fast-paced environments.
Front Desk Manager
United Inn & Suites
Atlanta, USA
06.2023 - 02.2025
- Managed daily front office operations, ensuring exceptional guest service and smooth hotel functioning.
- Supervised, trained, and motivated front desk associates to maintain high service standards and guest satisfaction.
- Handled guest check-ins, check-outs, reservations, room assignments, and special requests efficiently.
- Resolved guest concerns and complaints promptly, ensuring positive guest experiences and loyalty.
- Monitored occupancy levels, room inventory, and rate management to maximize revenue opportunities.
- Coordinated closely with housekeeping, maintenance, and sales departments to ensure seamless operations.
- Prepared daily operational reports, revenue summaries, and performance metrics for management review.
- Ensured compliance with hotel policies, brand standards, and safety procedures.
- Managed cash handling, billing accuracy, night audit follow-ups, and front office financial controls.
- Assisted in recruiting, scheduling, coaching, and performance evaluations of front office team members.
- Maintained strong online reputation scores through proactive guest engagement and service recovery.
- Supported hotel management in achieving operational goals, guest satisfaction targets, and revenue objectives.
Event Manager
Martins Entertainment & Events
Goa
01.2020 - 01.2021
- Managed event logistics, vendor coordination, and production support.
- Led operational planning for television and film projects.
Freelance Event Coordinator
01.2016 - 01.2019
- Coordinated corporate, sports, and entertainment events.
- Managed client communication and event execution.
Education
Master of Business Administration (MBA) -
Commonwealth University
Kentucky, USA 01.2024 - 01.2026
Bachelor of Business Administration (BBA) - undefined
CSMU
India 01.2016 - 01.2019
Skills
- Sales
- Business Development
- Customer Relationship Management
- Operations Management
- Customer Service
- Event Management
- Team Coordination
- Communication
- Microsoft Office
LANGUAGES
English
Fluent
Hindi
Fluent
Marathi
Fluent
Gujarati
Fluent
Konkani
Fluent
Urdu
Fluent
Timeline
Sales Representative
Global Wholesale
02.2025 - 06.2026
Master of Business Administration (MBA) -
Commonwealth University
01.2024 - 01.2026
Front Desk Manager
United Inn & Suites
06.2023 - 02.2025
Customer Service & Operations Specialist
Discover Qatar (Qatar Airways)
11.2021 - 06.2026
Event Manager
Martins Entertainment & Events
01.2020 - 01.2021
Bachelor of Business Administration (BBA) - undefined
CSMU
01.2016 - 01.2019
Freelance Event Coordinator
01.2016 - 01.2019