Wafa Al Ghassani
Hamood
Muscat
Summary
A self-motivated result oriented, having 8 years of comprehensive experience in communication, Marketing and strategy plan. Looking to obtain a position where I can utilize my experience and making a significant contribution to the success of the company. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
4
4
Certifications
2
2
Languages
Work History
Strategic Marketing and Communication
Authority for Public services Regulation, Oman
Muscat
06.2021 - Current
- Developed team communications and information for meetings.
- Oversaw daily operations to ensure high levels of productivity.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Carried out day-day-day duties accurately and efficiently.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Used coordination and planning skills to achieve results according to schedule.
- Prepare to published any announcement in the newspaper.
- Create plan for internal and external communication
- Prepare for social and marketing all Authority campaigns
- Preparing a strategic plan for communication (every quarter).
- Prepare plan for internal and external communication (every quarter).
- Helping in create idea for the poste infographic.
- Prepare for press release
- Prepare for replay letter come to commination and media department.
- Build and execute social media strategy and develop online content with appropriate messaging based on audience identification and in line with the company’s communication policies and publishing guidelines.
- Prepare and finalize the document relating to the (Authority strategy ,crisis management, Stakeholder Engagement etc)
- Working to develop the Authority’s website and give suggestion to improve it.
- Checking all the content that will come out from the department to( social media, or internal staff)
- Manage and write contact regarding the crisis communication in the Authority social media.
- Organized several business events( staff team building, farewells and annual gatherings, Gift for new
Communication and CSR Officer
Authority for Public services Regulation, Oman
Muscat
05.2019 - 05.2020
- Developed team communications and information for meetings.
- Monitored all company inventory to ensure stock levels and databases were updated.
- Created plans and communicated deadlines to ensure projects were completed on time.
- Ensure content is consistent on all social media platforms. As well as all videos and posts relating to a certain subject or awareness campaign.
- Connect with social media influencers and traditional media
- Works on Authority branding and visual identity of the authority
- Prepare press releases, editorials and any booklets for campaigns that the Authority handles
- Coordinate with traditional media platforms (TV, newspapers and radio) to conduct interviews and publications
Communication and Admin at Executive Office Manage
Authority for Electricity Regulation, Oman
Muscat
05.2016 - 05.2019
- Overseeing general office operation and handling a wide range of secretarial support to the CEO office.
- Responsible for managing office services by ensuring office policies and procedures are adhered, correspondences are controlled, filing systems are designed and maintained.
- Provide administrative services including; calendar control, meeting management, conference calls, planning events, organizing travel and hotel bookings.
- Supervise and monitor the office team and assist to prioritizing the tasks to insure the effectiveness of the team productivity.
- Work closely with Senior Leadership Management to insure the smoothness of delivering the assignments and assure the work-frame are optimally delivered.
- Maintaining the confidential archiving and create a suitable filing system that records all relevant data so it is easily retrieved
- Finalizing and drafting business correspondence such as; official letters, memos, minutes, agendas, emails, presentations, announcements, ... etc.
- Managing the office budget and regulate all type of expenses and purchase requests.
- Greeting visitors and handling customers complains in a professional manner.
- Prepare the statistical data from different departments and design related info-graphics in accordance with the Authority's Communication Policy.
Education
BA in Engineering Telecommunication
Middle East College of Information Technology
Muscat 04.2010 - 04.2015
MBA - M.A. in Business Administration
Anglia Ruskin University
UK 05.2020 - 05.2021
Skills
Strategic and financial planning
Sales and marketing strategies
Communication and writing skills
Clear and effective communication
Active listening and communication
Electronic and communication systems
Strong interpersonal and communication skills
Writing and oral communication
Strong communication and interpersonal skills
Marketing and promotions
Direct marketing understanding
Promotions and marketing strategies
Effective written and verbal communication
Vendor communication and negotiation
Excellent written and oral communication
Additional Information
Further projects and achievements:
- For 6 months, I am on secondment to the Oman Vision 2040.
- For 7 months, I was seconded to the GC( التواصل الحكومي ).
- presenting the Authority in the media section of Oman Vision 2040
- I have been working to solve 6,000 complaints in the crisis that the Authority faced in 2021 during the summer through the Hasil platform.
- Working on the tariff project with Tawazun entails preparing all announcements, selecting the agency, replaying documents for customers, using various programs and platforms, and coordinating with various social media sites and ministries.
- Member of the media team emanating from the Support Redirection Committee, represented by His Excellency the Minister of Media
- Working with the National Committee for Emergency Management in (شاهين#) I was with the media team to review and analyze the information that we received from social media.
- assigned as a market project manager for the Sahim initiative 2017 (solar project).
Certification
Training course at Masterful Communication it was provided by GLOMACS Training and consultation in Kuala Lumpor.
Timeline
Strategic Marketing and Communication
Authority for Public services Regulation, Oman
06.2021 - Current
MBA - M.A. in Business Administration
Anglia Ruskin University
05.2020 - 05.2021
Training course at Digital Marketing Essentials it was provided by London Training for Excellence and the courses was in Singapore
11-2019
Advance Office Management & Effective Administration Skills, five days’ course in Netherlands/Amsterdam provided by Glomacs Training & Consultancy.
08-2019
Communication and CSR Officer
Authority for Public services Regulation, Oman
05.2019 - 05.2020
Training course at Media content Strategies this program is a panel discussion with the prominent media professionals of audio and video in UK, and this program is reinforced by field visits to the most prominent media institutions in Britain to benefit from the practical experiences.
11-2018
Training course at Masterful Communication it was provided by GLOMACS Training and consultation in Kuala Lumpor.
11-2017
Communication and Admin at Executive Office Manage
Authority for Electricity Regulation, Oman
05.2016 - 05.2019
BA in Engineering Telecommunication
Middle East College of Information Technology
04.2010 - 04.2015