VIVEK VIJAY
Field Service Engineer
Summary
Energetic Field Service Engineer with 7-years background performing X-RAY equipments installations, maintenance, servicing and troubleshooting. Detail-oriented Engineer possessing technical and analytical talents. Successful in handling multiple complex technical tasks.
Overview
7
7
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Field Service Engineer
Dahra Engineering & Security Services L.L.C
Muscat
09.2015 - Current
- EXaminer XLB (L3 communications/Leidos, USA) Maintenance/Service of Airport ground support equipments.
- Assisted with the installation of Full body scanner Pro Vision 2 ATD (L3 communications/Leidos, USA).
- Assisted with the installation/maintenance and services of Cargo Scanner at Airport Cargo division PX 18.18 (L3 communications/Leidos, USA).
- Performed onsite installation, modification and maintenance of systems and equipment.
- Tested equipment performance and demonstrated operation and servicing of equipment to customer.
- Updated and maintained assigned machines per manufacturer specifications.
- Trained personnel to align objectives, strengthen competencies and standardize operations.
- Repaired and calibrated systems and equipment post-installation.
- Scheduled service calls according to customer location and urgency of need.
- Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
- Facilitated communication between office personnel, subcontractors and customers.
- Managed maintenance data records and tracked operating information for onsite reference.
Field Service Executive
Dahra Engineering & Security Services L.L.C
Muscat
09.2015 - Current
- Airport Runway Sweeper (AutoBren, ITALY)
- Tested equipment performance and demonstrated operation and servicing of equipment to customer.
- Managed maintenance data records and tracked operating information for onsite reference.
- Scheduled service calls according to customer location and urgency
- Coordinated with management teams to plan, develop, align and execute strategies that would meet the client's vision, mission and purpose
- Collected and analyzed customer information to prepare product or service reports.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
Technical Executive
Dahra Engineering & Security Services L.L.C
Muscat
09.2015 - Current
- Installation/Maintenance and services on ID-card laminators and printers for Oman Govt facilities such as ROP (Royal Oman Police), RGO (Rolay Guard of Oman), RCA (Royal Court of Affairs) EDIsecure Laminators and Printers (Matica, ITALY)
- Tracked, analyzed and monitor technology performance metrics.
- Represented technological department in staff meetings.
- Built, repaired and installed computer-related hardware based on deployment procedures.
- Coordinated technical training for the customers.
Education
B-Tech - Electronics and communication
Karunya University
12th - undefined
IHRD (Institute of Human Resource and Development
Skills
Problem solving, Critical thinkingAttention to details, Maitenance and repairGet socialized among a group/team easily
Testing and calibration
Computer software repair
Customer service management
Mechanical troubleshooting
Network Maintenance
Documentation
Employee training
Technical Support
UNIX and Linux-based tools
Diagnostics and troubleshooting
Documentation and reporting
Additional Information
- Coordinated in the initial installation process and commissioning of cabinet X-RAY systems and body scanning equipment in New Muscat International Airport and various other facilities.
- Familiarity with LINUX and Windows with a flexible and adaptable approach to working practices.
- Trained personnel to align objectives, strengthen competencies and standardize operations. Inspected equipment and processes to reduce maintenance-related downtime incidents and mitigate equipment failures.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in technical related systems. Scheduled service calls according to customer location and urgency.
- Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components. Maintained and managed tools and equipment, parts inventory.
- Coordinated with management teams to plan, develop, align and execute strategies that would meet the client's vision, mission and purpose. Identified computer hardware and network system issues of X-RAY equipment, performing troubleshooting techniques for remediation.
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
Certification
CT X-Ray MaintenanceTraining, L3
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Internal Auditor
02-2022
CT X-Ray MaintenanceTraining, L3
09-2016
Field Service Engineer
Dahra Engineering & Security Services L.L.C
09.2015 - Current
Field Service Executive
Dahra Engineering & Security Services L.L.C
09.2015 - Current
Technical Executive
Dahra Engineering & Security Services L.L.C
09.2015 - Current
B-Tech - Electronics and communication
Karunya University
12th - undefined
IHRD (Institute of Human Resource and Development