Vivek Sharma

A Highly Motivated Individual Capable of delivering excellent work through enthusiastic approach. Posses excellent Communicational, Organizational and Interpersonal skills. Able to work efficiently as apart of a team or as an individual. The experience of food and beverage service coupled with 3years of professional Hotel Management Course. Millstone in career were achieved by substantial contribution towards Customer Service & Managing a debated team within Hospitality sector. Food service professional adept at FOH and BOH operations. Demonstrated leader with excellent staff management skills.

• Typsy , Online course
• Essential food safety training Abu Dhabi food control Authority
• Oracle, Online course
• Fire safety, AAJA
• Johnson Diversey , Online course
• Opera, Online couse
• Lobster Ink, Online course
• Opala, Online course
• First- Add Training

• ALWAYS THANK AND GIVE FOND FAREWELL TO GUEST.
• ASSIST GUEST WITH TABLE RESERVATION.
• ENSURE GUEST ARE SERVICED WITHIN SPECIFIC TIME.
• HAS A GOOD KNOWLEDGE OF MENU AND PRESENTATION STANDARD.
• SPEAK WITH GUESTS AND STAFF USING CLEAR AND PROFESSIONAL LANGUAGE, AND ANSWER PHONE CALLS USING APPROPRIATE TELEPHONE ETIQUETTE.
• ABLE TO ANSWER ANY QUESTION.
• ABLE TO ANTICIPATE ANY UNEXPECTED GUEST NEED AND REACTS PROMPTLY AND TACTFULLY.
• ALWAYS APPLIES SERVICE TECHNIQUES CORRECTLY AT ALL TIMES AND SERVING FOOD AND BEVERAGE ITEMS WITH ENTHUSIASM.
• COMMUNICATE WITH THE KITCHEN REGARDING ANY MENU QUESTION, THE LENGTH OF WAIT AND PRODUCT AVAILABILITIES.
• COMMUNICATE ADDITIONAL MEAL REQUIREMENTS ALLERGIC, DIETARY NEEDS AND SPECIAL REQUIREMENTS TO THE KITCHEN.
• HECK WITH GUESTS TO ENSURE SATISFACTION OF EACH FOOD COURSES AND BEVERAGES.
• PERFORM SHIFT CLOSING ON THE POINT OF SALES TERMINAL AND TALLY CASH AND CREDIT CARD SETTLEMENT.
• ENSURES THAT THE RESTAURANT IS ALWAYS KEPT CLEAN AND ORGANIZED, BOTH AT THE FRONT AS WELL AS THE BACK OF HOUSE AREAS.
• ENSURES THAT HOTEL BRAND STANDARDS AND SOP'S ARE CONSISTENTLY IMPLEMENTED.
• WORK WITH FELLOW STAFFS AND MANAGER TO ENSURE THAT THE RESTAURANT ACHIEVES ITS FULL POTENTIAL.
• COMPLETES THE DAILY RESPONSIBILITY THAT ARE SET FOR EACH SHIFT INDIVIDUALLY.
• ALLOCATING DUTY ROSTERS

• Date of Birth: 05/04/91
• Nationality: Indian
• Marital Status: Married

• ALILA HINU BAY Employee of the Month
• ANANTARA AL JABAL AL AKHDAR Employee of the Month
• ANANTARA AL JABAL AL AKHDAR Food and Beverage Appreciation Award
• First add training
• Fire and safety training
• Birch street
• Microsoft office
• HRMMS(payroll attendance)
• Micros (Oracle)
• Opala (Food and Beverage online ordering software
• SCM (Supply Chain Management)