Senior Process Executive with over 10 years of experience in quality documentation services, specializing in healthcare and operational documentation. Demonstrated success in process optimization, team training, and performance improvement within leading organizations such as Cognizant and Nuance. Strict adherence to confidentiality standards and consistently meeting operational KPIs. Proficient in MS Office, particularly Excel, with strong customer service skills and a focus on delivering accurate, error-free results.
• Worked closely with U.S. physicians, scribing audio recordings of patient encounters into accurate medical documents within strict turnaround times, ensuring compliance
with HIPAA and quality standards.
• Responded promptly and professionally to email inquiries from clients/patients/customers.
• Maintained accurate document logs and databases using tools such as SharePoint and internal document management system.
• Reviewed, uploaded, and archived project-related documents while ensuring confidentiality and data integrity.
• Worked under U.S. physicians, delivering 100% accuracy within strict deadlines
while maintaining confidentiality.
• Documented real-time physician-patient encounters directly into the EHR system.
• Communicated effectively with physicians to ensure accuracy and clarity in patient documentation.
• Edited speech-to-text medical drafts for structure, accuracy, and readability.
• Demonstrated adherence to HIPAA and confidential guidelines in all document handling.
• Led a high-performing team in medical transcription, proofreading, and editing.
• Maintained high documentation standards with 100% accuracy rate.
• Conducted training for new hires on tools and error management.
• Acted as escalation point for technical issues in transcription and documentation applications.
• Supervised daily operations, assigned workloads, and monitored performance metrics to maintain high productivity and quality standards.