Vipin K Chandran
Business Unit Head
Muscat,MA
Summary
Highly accomplished and results-driven healthcare management professional with a Post Graduate degree from AIMS and an EPGP in Strategic Management from IIMK. Bringing over 13 years of diverse experience in revitalizing hospital departments and programs, with a proven track record of leading high-performing teams to achieve optimal results. Expertise in fostering strong collaborations across service lines, physician groups, and finance departments to enhance patient throughput and drive financial discipline. Deeply committed to elevating patient and family satisfaction while aligning operational strategies with organizational goals.
Overview
17
17
years of professional experience
4
4
years of post-secondary education
4
4
Certifications
Work History
Business Unit Head
Badr Al Samaa Hospitals (Accreditation-JCI ,ACHSI)
2021.09 - Current
- Collaborated closely with senior executives on corporate strategy development, aligning business unit objectives with overall company vision and mission.
- Streamlined operations for efficiency and cost reduction, leading to increased profitability.
- Established clear performance metrics for team members that aligned with overarching company goals.
- Oversaw budget development and management, ensuring optimal allocation of resources for maximum ROI.
- Drove continuous improvement within the organization by identifying opportunities for process optimization or technological enhancements consistently.
- Increased overall performance by developing and implementing strategic business plans.
- Enhanced cash flow management through the development of robust forecasting models, ensuring optimal liquidity for business operations.
Operational Excellence (Regional Head)
HCG (Accreditation-NABH)
4 2021 - 2021.08
- Responsible for 5 hospital including 1 multispecialty hospital
- Indirectly responsible for the P&L and operations of multispecialty hospital
- Responsible for the virtual consultations and second opinion PAN India in terms of business and operations
- As part of new startup project assessment team
- Responsible for the PAN India Projects vendor selection.
- Implemented data-driven decision making, using analytics to identify trends and inform strategy development.
- Drove innovation within the region by encouraging creative problem-solving approaches among team members.
- Enhanced client satisfaction by addressing concerns promptly, resolving issues efficiently with tailored solutions.
Unit Head
Kinder Medical Group(Accreditation-NABH, Nursing Excellence )
2018.01 - 2021.01
- Responsible for overall operations of the hospitals, two hospital projects at the same premise, one facility offers all multispecialty care and the second facility offer care only for Women's and Children's
- Also plays a supportive role in Doctors management
- Accountable for Business excellence/Profitability and Strategic/Operational management of the hospital
- Provides day-to-day leadership and P & L management to the unit that aligns with the Company's strategic objectives and values
- Bring focus and structure to increase hospital efficiency by reducing costs, enhancing Revenue, and improving processes
- Support clinical, operational and facility services throughout the entire hospital
- Improve processes and policies in support of organizational goals
- Formulate and implement departmental and organizational policies and procedures to maximize output
- Liaise with the legal, political, and social environment to ensure successful operations of all facilities within the Center
- Devise and implement strategies for achievement of financial targets
- Ensure the continuous improvement, rationalization, and management of existing systems and operations Lead
- Planning, organizing, and managing all medical services of the hospital
- Provide onsite management /leadership of crisis situations to prevent or minimize disruption of services
- Overview and prepare budget for the hospital
- Actively involved in recruitment of the doctors and other staffs
- Coordinate Marketing activities.
Manager ,Operations & Policy
Almana General Hospital(Accreditation-JCI,CBAHI,CAP )
2016.01 - 2017.07
- Bring focus and structure to increase hospital efficiency by reducing costs, enhancing revenue, and improving processes
- Oversee operational and strategic plan's implementation and revision
- Continuously evaluate the effectiveness of the services/departments in the hospital
- Work collaboratively with providers, clinical and support staff for the continuous improvement activities to produce bottom line savings
- Analyzes need in a patient-centered and cost-effective manner
- Supports the Operational Excellence program
- Works on operational improvement projects both individually and cross functionally
- Performs economic analysis techniques for assigned work
- Oversee daily operations of the hospital for the smooth daily operations
- Submit regular status reports on the progress of work to MD & CEO
- Set the strategy for hospital policy and manage the day-to-day activities of policy office
- Make sure all policies are in compliance with JCI and CBAHI standards
- Maintain hospital policies and procedure inventory and achieves in policy office
- Assure those hospital policies are compliant with regulations that govern the organization, with accreditation standards, and with the hospital policy on policies and procedures
- Support Quality Improvement department in order to meet accreditation standards and improvement efforts
- Identify emerging issues that require a new policy or revise an existing one and make recommendations to the involved departments accordingly
- Work closely with all department heads to meet their needs of policies and procedures
- Communicate hospital policies efficiently and assure that up to date policies are accessible to all users including frontline staff
- Coordinate the efforts for the formulation of policies and collaborate with all involved departments to eliminate redundancies and duplicates
- Work collaboratively with heads of departments to assure full implementation of hospital policies and staff compliance
- Check policy implementation and give reports periodically.
Center Head
Dar As-Sihha Medical Center(Accreditation-ARAMCO)
2013.10 - 2015.12
- Provides day-to-day leadership and P & L management to the organization that aligns with the Company's strategic objectives and values
- Report monthly directly to chairman of the group
- Spearheads the development, communication and implementation of effective growth strategies and processes
- Tracks, analyzes and reports on relevant data and metrics as needed and/or requested
- Develops, recommends and/or implements action plans or process improvements as appropriate
- Oversees major workforce and resource decisions for the medical center
- Collaborates with direct reports and other department leads to help reduce costs, enhance revenues, and achieve effective staff utilization and quality goals and objectives to support Company objectives
- Leads in the development and management of budget for assigned areas
- Regularly monitors relevant key financial indicators and performance metrics, modifying business activities where needed in response to changing financial situations
- Coordinate and manage recruitment activities in the medical center
- Develop and implement plans for the operational infrastructure of systems, processes, and personnel designed to accommodate the rapid growth objectives of the organization
- Exhibits leadership and fosters commitment to continuous quality improvement based on client satisfaction scores and regular communication with top or
Executive/Manager on Duty
Narayana Health (NH) (Accreditation-JCI, NABH)
2012.10 - 2013.10
- Worked as incharge of the oncology department .
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Established a culture of continuous improvement by promoting best practices in project management, process optimization, and risk mitigation.
- Cultivated strong relationships with stakeholders to ensure alignment of goals and facilitate collaboration across departments.
- Managed budget planning and financial forecasting, ensuring optimal resource allocation for maximum return on investment.
- Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
- Streamlined revenue by delivering exemplary service and consistently exceeding client expectations.
- Reduced operational risks while organizing data to forecast performance trends.
Staff
Ashok Hospital
2008.06 - 2019.08
- Assisted physicians with diagnostic procedures, ensuring accurate results for optimal treatment planning.
- Directed patient care by initiating and following through with plan of care, continuing care, and discharge instructions.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
Customer Service Executive
First Source
2008.01 - 2008.07
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Described product and service details to customers to provide information on benefits and advantages.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
Education
Executive Post Graduate Programme - Strategic Management
IIMK
Kozhikode 2021.01 - Current
Amrita Institute of Medical Sciences
Cochin 2012.04 -
Certificate for Management Accounting for Decision Making - undefined
IIM,Bangalore through edX
2016.01 - undefined
BSc in Nursing - undefined
Rajiv Gandhi University of Health Sciences, India
2010.01 - undefined
Skills
Strategic Planning & Execution
Certification
44-hour Occupational Safety and Health Specialist, OSHAcademy, USA, 2015
Accomplishments
- In HCG was able improve the hospital operational scoring by 10% in 4 months of time
- Also achieved 100% organic growth in virtual consultation in three months and 300% inorganic business improvement achieved in four months.
- Kinder Multispeciality hospital -successfully implemented operations strategies. Was the part in setting up the new hospital. Also able to revive revenue by 70% immediacy after initial CORONA crisis. Was able to attain the first operational breakeven of the hospital.
- Also, take part in setting up a new women's and children hospital on the same campus
- In Kinder women's hospital and fertility center was part in 5% EBITDA growth drive. Initiated and successfully completed nursing excellence accreditation.
- Almana general hospital provided me an opportunity to complete JCI 5th edition implementation and assessment survey. Core group operational streaming was one of the responsibilities while working with the group. Also completed the strategic and operational plan and monitored its effectiveness and contribution to the business.
- In Dar AS Sihha, I was able to achieve EBITDA from 9% to 14% for the financial year 2014 (Jan to dec) and 14% to 17% in the year 2015. I was able to complete ARAMCO and ISO accreditation successfully. Also able to increase the pharmacy/consumables margin by 30%.
- While working with NH, I have successfully achieved BSC(balance score card) target. Also responsible for complete setting up of new OP pharmacy and executive day care renovation projects.
- Projects in AIMS-Successfully completed NABH new edition gap analysis, its implementation and CGHS business assessment and revenue leakage prevention projects.
Personal Information
Date of Birth: 11/20/85
Languages
English
Hindi
Malayalam
Kannada
Tamil
Arabic
Achivements
- Successfully revamped three loss making unit in to profitable and renovation project in Badr Al Samaa Hospitals.
- In HCG was able improve the hospital operational scoring by 10 % in 4 months of time .Also achieved 100% organic growth in virtual consultation in three months and 300% inorganic business improvement achieved in four months.
- Played a pivotal role in implementing operations strategies and was integral in the successful setup of a new hospital, optimizing processes from the ground up. Led efforts to revive hospital revenue, achieving a 70% increase immediately following the initial impact of the COVID-19 crisis. Successfully attained the hospital's first operational breakeven, ensuring financial stability in a challenging environment. Additionally, contributed to the establishment of a new women’s and children’s hospital on the same campus, expanding the facility’s service offerings and patient care capabilities.
- Contributed to a successful initiative that led to a 5% growth in EBITDA, enhancing the financial performance of the hospital. Initiated and led the successful completion of a Nursing Excellence Accreditation, raising the standard of care and improving clinical outcomes.
- played a key role in the implementation and assessment of the JCI 5th edition at Almana General Hospital, including leading the core group operational streamlining. You also contributed by completing the strategic and operational plan and monitoring its effectiveness in contributing to the business. This experience likely highlights your skills in project management, strategic planning, and healthcare operations.
- In Dar AS Sihha ,I was able to achieve EBITDA from 9% to 14% for the financial year 2014 (Jan to dec) and 14% to 17% in the year 2015 . i was able to complete ARAMCO and ISO accreditation successfully. Also able to increase the pharmacy/consumables margin by 30%.
- While working with NH ,I have successfully achieved BSC(balance score card )target YOY growth by 30%.Also responsible for complete setting up of new OP pharmacy and executive day care renovation projects .
- Projects in AIMS-Successfully completed NABH new edition gap analysis , its implementation and CGHS business assessment and revenue leakage prevention projects.
Timeline
Business Unit Head
Badr Al Samaa Hospitals (Accreditation-JCI ,ACHSI)
2021.09 - Current
Executive Post Graduate Programme - Strategic Management
IIMK
2021.01 - Current
Unit Head
Kinder Medical Group(Accreditation-NABH, Nursing Excellence )
2018.01 - 2021.01
Manager ,Operations & Policy
Almana General Hospital(Accreditation-JCI,CBAHI,CAP )
2016.01 - 2017.07
Certificate for Management Accounting for Decision Making - undefined
IIM,Bangalore through edX
2016.01 - undefined
Center Head
Dar As-Sihha Medical Center(Accreditation-ARAMCO)
2013.10 - 2015.12
Executive/Manager on Duty
Narayana Health (NH) (Accreditation-JCI, NABH)
2012.10 - 2013.10
Amrita Institute of Medical Sciences
2012.04 -
BSc in Nursing - undefined
Rajiv Gandhi University of Health Sciences, India
2010.01 - undefined
Staff
Ashok Hospital
2008.06 - 2019.08
Customer Service Executive
First Source
2008.01 - 2008.07
Operational Excellence (Regional Head)
HCG (Accreditation-NABH)
4 2021 - 2021.08
44-hour Occupational Safety and Health Specialist, OSHAcademy, USA, 2015
Certification in ISO 9001-2008, ITL Quality Bureau, Saudi Arabia, 2014
Certification in Understanding the Ebola Virus and How You Can Avoid It, Alison, Saudi Arabia, 2015
BLS, Saudi heart association, 2015
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