Vinosh K Chandran

Authorized dealer for Jeep,Dodge,Ram,Chrysler,Fiat,Alfa Romeo& Mitsubishi/Fuso Vehicles)

Reporting to After sales Manager)

Job Profile:

• Manage and supervise daily operations in the automotive workshop, ensuring smooth workflow and efficient resource utilization.
• Coordinate and schedule repairs, assigning tasks to technicians and prioritizing work based on deadlines and customer requirements.
• Conduct regular inspections of equipment and facilities, ensuring proper maintenance and adherence to safety standards.
• Oversee inventory management, tracking stock levels, and initiating orders to maintain optimal supply for workshop activities.
• Implement quality control measures, conducting inspections on completed work to ensure compliance with industry standards and customer expectations.
• Communicate effectively with technicians, providing guidance, support, and addressing any performance or procedural issues.
• Collaborate with other departments to streamline communication and coordinate efforts for larger projects or cross-functional initiatives.
• Stay informed about industry trends, new technologies, and best practices to enhance workshop efficiency and maintain a competitive edge.
• Resolve customer concerns promptly, maintaining a high level of customer satisfaction and fostering positive relationships.
• Implement cost-effective measures to optimize budgetary constraints without compromising quality or safety.
• Document preparation for warranty claim/Field technical report.
• Keeping ISO documents of different precision/Diagnosis tools/equipments and calibration records.
• Welcome people as they entered the facility and ascertained their needs by asking open-ended questions.
• Contribute to business growth by confirming that customers were satisfied with service and quality.
• Explain Service Package benefits and different payment plans to retain customers for long time.
• Recommend additional/Upselling/useful services to customers, which help to increase overall sales.
• Immediately escalate incidents to remain compliant with company's standard procedures and processes.
• Source unavailable parts from reputable suppliers, negotiating cost-efficient prices to meet customer needs.
• Educate customers for complex mechanical/Electrical/Electronic repair information clearly to customers for good understanding of required repairs.
• Monitor individual/Group Daily/Monthly revenue targets as per management recommendation.

Authorized dealer for Toyota,Lexus,Ford,Kia,Diahatsu,MAN,Hino Vehicles)

• As a team leader, leading a group of national/expat service advisors.
• Morning scrum meeting: to share suggestions, complaints, new case studies, and product knowledge updates.
• Customer relation management, to ensure total customer satisfaction through Toyota Customer Satisfaction Procedure.
• Greeting the customers in a friendly manner as they enter the service dept to address all repair concerns and service questions.
• Explain Prepaid Service Contract benefits by examining vehicle records and explain provisions of payment Easy payment plan/Partial payment.
• Promoting the sales of appropriate services, parts, accessories and Value added products by thoroughly Understanding the factory products and associated service products.
• Promoting Toyota Mobile App for the customer convenience/service appointments and easy access to service networks.
• Contacting the fleet management companies that require authorization to start work or require estimate before repairs begin.
• Communicating frequently with technicians and parts associates to ensure timely completion of work.
• Coordinating with Sales for new vehicle delivery, explain service requirements, appearance/enhancement products.
• Establish proper service agreement or contract schemes for fleet customers. Coordinating with companies for LPO collection and settlement .

• Workshop management - which include time study, shop floor management, labour Management &Warranty
• Monitor group target & labour earnings both date & monthly wise
• Estimate & Cost preparation for mechanical & accident jobs
• Observation report creation, telephonic approval for additional repair with reference to vehicle inspection
• Technician job scheduling, productivity monitoring and updating attendance/overtime/incentive in SAP system
• Control of Express Service with sufficient technicians for waiting customers, based on priority appointment
• Joint-Test drive with customer before and after repair for specific problem solving
• Analysis repeat repair & CSI reports Equipment maintenance & housekeeping and awareness of Industrial Safety Measures
• To improve the skill level of each & everybody through proper trainings
• To motivate all members to work as a team to achieve the final goal
• Preparation of Warranty claiming/Field Technical Report with principles
• Keeping ISO documents of different Precision Tools/Equipments and their calibration records
• Creation of Purchase request/Local Purchase order for new material purchase and follow up
• SST store items/workshop equipments inventory and ordering and follow up through SAP.

Authorized Aiwa,Akai, TCL distributor, )

Job profile :

• Demonstration/installation/Troubleshooting/ repair of Aiwa, Akai, TCL Audio/Visual and home appliances.

Job profile :

• Assembling, Testing, Repairing and final QA/QC inspection of different types of

BPL Audio and Visual products) by using computer-controlled equipment.