Reading
VIJAYKUMAR ADAPA
Assistant Store Manager
Muscat,Oman
Summary
PERSONAL SUMMARY A competitive, determined and goal orientated young person who has a professional, polite and helpful manner when dealing with customers. A result oriented professional with a proven ability to get results, generate revenue, improve service as well as reduce costs. Over 10 years sales experience of working in retail industries.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
Assistant Store Manager
LIALI JEWELLERY
Muscat
09.2016 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives and attain advancement.
- Rotated merchandise and displays to feature new products and promotions.
- Reviewed sales and gross profit report to assess company efficiency.
- Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
Customer Service Associate
First Source Solutions Ltmited
Bengaluru , Karnataka
01.2016 - 08.2016
- Responded to customer calls and emails to answer questions about products and services.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Educated customers about billing, payment processing and support policies and procedures.
- Implemented and developed customer service training processes.
sales associate
Joy Alukkas India pvt ltd
06.2014 - 12.2015
- In karnataka region
- JOB PROFILE:
- Advises customers by providing information on Jewellery designs
- Answering queries, offering advice and introducing new products to the customers
- Help customer make selections by building customer confidence; offering suggestions and opinions
- Worked
- Solved customer challenges by offering relevant products and services.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Increased sales by offering advice on purchases and promoting additional products.
Sales Consultant
Malabar Gold And Diamonds
Bengaluru , Karnataka
11.2012 - 05.2014
- Welcomes customers by greeting them; offering them assistance
- Act as a bridge between the company and its current market and future markets
- Display efficiency in gathering market and customer info to enable negotiations regarding variations in prices and customer specifications to the reporting manager
- Help management in forthcoming products and discuss on special promotions
- Review their own performance and aim at exceeding their targets
- Record sales and order information and report the same to the Team Lead
- Provide accurate feedback on future buying trends to the management
- Documents sale by creating or updating customer profile records
- Processes payments by totaling purchases; processing checks, cash, and store or other credit cards
- Keeping clients informed by notifying them of preferred customer sales and future merchandise of potential interest
- Contributes to team effort by accomplishing related results as needed
- Answering queries, offering advice and introducing new products.
Education
Bachelor - Human Resource Development
SDM College of BusinessManagement
Mangalore 06.2009 - 07.2012
Skills
undefined
Interests
Running
Timeline
Assistant Store Manager
LIALI JEWELLERY
09.2016 - Current
Customer Service Associate
First Source Solutions Ltmited
01.2016 - 08.2016
sales associate
Joy Alukkas India pvt ltd
06.2014 - 12.2015
Sales Consultant
Malabar Gold And Diamonds
11.2012 - 05.2014
Bachelor - Human Resource Development
SDM College of BusinessManagement
06.2009 - 07.2012
Similar Profiles
Michek OkemwaMichek Okemwa
Customer Service Representative at Pandora JewelleryCustomer Service Representative at Pandora Jewellery
Omid MirzaieOmid Mirzaie
Online Business Owner at Setara JewelleryOnline Business Owner at Setara Jewellery
Vasanthan PasparajVasanthan Pasparaj
IT Implementation Engineer at Thangamayil Jewellery LimitedIT Implementation Engineer at Thangamayil Jewellery Limited