Veronica Ogu
Victoria
Summary
Performance-driven professional with 8 years of experience and extensive knowledge in pension management systems and associated processes, as well as health safety and environmental (HSE) management. Skilled in contribution and collections, risk and compliance, customer service, and relationship management. Proficient in implementing risk management and compliance strategies and innovations to establish and streamline organizational processes for effective enterprise risk management and compliance frameworks for PFAs. Analytical thinker, team player, with strong communication and organizational skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Risk & HSE Lead
B+G&S Nigeria Limited
02.2024 - Current
- Responsible for Company-wide sustainable Health, safety, and Environment (HSE) system through effective monitoring, evaluation, and continuous improvement of the Company HSE processes
- Advises the HSE manager and top management on the outliers observed in the processes through effective analysis of the HSE performance
- Ensure the implementation of the HSE Management System adheres to ISO 45001, ISO 14001, and B+G&S requirements by developing and reviewing HSE plans, procedures, method statements, and risk assessments
- Manage the HSE Risk assessment, ensuring that all the risks are mapped and action plans are in place for effective risk mitigation
- Implement an effective HSE continuous improvement process by establishing measures for KPI monitoring, control, and improvement
- Coordinate HSE internal and external audit to ensure compliance with B+G&S's requirements and ISO guidelines
- Collaborate with discipline managers to determine the required corrective actions based on internal and external audit observations, non-conformance, and inspections, along with a timeline for implementation
- Manage and control HSE incidents and non-conformances, including proper reporting and root cause analysis for all events until closure
- Maintains all the HSE documentation and protocols in accordance with the Company requirements, ensuring that HSE Management system tools are effectively managed and controlled
- Identify and manage B+G&S operations environmental aspects, compliance obligations, ensuring there is effective monitoring, and emergency response plans in place
- Lead the Company's environmental programs (waste management and waste water program), ensuring Company operations do not negatively impact the environment and B+G&S reputation
Customer Experience Officer
Access Pensions
12.2022 - 01.2024
- Responsible for the relationship management of customers, ensuring service satisfaction and representation of organizational product and reports to the service center head
- Provided complaint resolution to customers, and initiate escalation protocols where required to responsible team and /or authority for prompt customer feedback
- Executed enrollment/verification exercise, data recapture for intending retirees
- Treated daily RSA holders’ requests - bio data update, account information and issuance of account statements
- Document collection and processing of retirement benefits: death benefits, ENbloc, 25%, Lumpsum, annuity, Voluntary Contributions etc., in compliance with PenCom regulations and access pensions SOPs
- Follow-up and ensure seamless liaison with clients for document submissions
- Executed audit and quality control of benefit claim documents to ensure the right and authenticity documents are submitted
- Participated in weekly meeting to ascertain performance for the previous week and initiate strategies to improve performance for identified concerns
- Initiated daily registration of customer complaints on the customer relationship management (CRM) portal
- Computed of retirement benefits in accordance with the PenCom guidelines, organizational template, and client’s RSA account information
- Requested and follow-up on employers for accrued pension remittance confirmation letter for clients to ensuring zero tolerance underpayment of customers
- Maintained customer management register, ensuring effective tracking and close out of customer requests
- Rendered weekly progress reports for case resolutions, customer management, complaints on CRM
- Collated of weekly reports, report preparation and rendering to the unit head
Enterprise Risk Officer
First Guarantee Pension Limited
09.2020 - 12.2022
- Provided methodologies to identify, analyze and control the financial impact of loss to the organization, employees, customers, and the overall business environment
- Examined the use of realistic and cost-effective opportunities to avoid risks
- Identified applicable legislation, regulatory requirements and analyzed their impact on FGPL business and ensured that mitigations are applied to business processes and procedures
- Assisted in the review of major contracts, proposed facilities, and new program activities to avoid loss experience
- Prepared risk management report and rendered to top management, stakeholders and PenCom
- Conducted internal reviews to ensure work practices are executed according to specifications, regulatory guidelines and organization’s compliance obligations
- Planned and implemented internal audits to evaluate the performance of FGPL enterprise risk management (ERM)
- Reviewed internal and external business environment, interested parties, and provided input into the development and improvement of risk management plans and strategies
- Ensured that the risk management register is updated, and followed-up on department heads for the close out
- Facilitated organization-wide risk assessments, mitigation of risks in all departments and units
- Ensured that the relevant internal audit strategies, standard operating procedures, policies, and manuals are implemented and updated where required
- Performed in-depth evaluations on key risks within the organization and developed prevention strategies and business continuity plans
Contribution Processing & Collection Officer
First Guarantee Pension Limited
05.2019 - 08.2020
- Ensured that all payments received are credited into the individual RSA immediately the money receives value
- Verified and validated amounts on the schedule monitors is same with the amount on the SOCs sent to Custodian
- Performed conversion of comma separated values (CSV) to format acceptable by Fund Fusion
- Executed Importation, synchronization, and authorization of CSVs into Sybase
- Attended to Issues on unprocessed monies
- Ensured that RSA statements are distributed to clients quarterly
- Processed client with NSITF contribution to RSA on request
- Generated monthly Admin fees and advised custodian
- Generated and rendered monthly RMAS report to PenCom
- Maintained accuracy of client records during processing/upload to Sybase
Compliance Officer
First Guarantee Pension Limited
09.2018 - 05.2019
- Carried out review and monitoring of FGPL processes for pension fund management services to ensure compliance obligations are met
- Compiled non-compliance reports, incident reports from monitoring activity and investigated raised concerns
- Identified and prioritized high risk areas and ensured that effective monitoring was carried out in such areas
- Maintained appropriate records relating to the monitoring work done
- Performed Anti-Money Laundering investigation of client's benefit withdrawal request
- Maintained an up-to-date understanding of PFA, PenCom policies, regulations, legal requirements, customer requirements, and other compliance obligations
- Performed compliance audit to evaluate performance of FGPL compliance framework and the overall program
- Provided advice and guidance to the business units in respect of the FGPL compliance requirements with reference from appropriate Act, rule, principle, or regulation to back-up provided advice
- Assisted the Compliance Manager to ensure compliance procedures and manuals are updated
- Conducted compliance awareness programs and maintained appropriate records to promote a compliance culture within FGPL
Quality Control Officer
Amavino Resources Ltd
09.2016 - 08.2018
- Provided quality control management function, ensuring the system and processes are in conformance with Nigerian Agip Oil company (NAOC) specification and industry standards
Safety Officer
Advanced Coating Technology
07.2012 - 08.2016
- Provided Health Safety and Environment management to the organization for maintenance of shell cathodic protection units’ project
Analyst
Halden Nigeria Limited
11.2009 - 07.2011
- Provided industrial, chemical and environmental analysis to the organization for maintenance of SPDS and ExxonMobil Environmental management system
Education
Masters - Environmental Management
Royal Roads University
Sooke, Victoria, CanadaMaster of Science - Environmental Chemistry
University of Port Harcourt
01.2014
Bachelor of Technology - Industrial Chemistry
Federal University of Technology Owerri
01.2010
Skills
- Fund Fusion
- Microsoft office (Excel, Word, Power point)
- Risk Management
- Financial accounting
- Critical thinking
- Report writing
- Quality Management
- Problem Solving
- HSE
- Environmental Management & Auditing
Certification
- ISO 31001:2018, Enterprise Risk Management Framework
- ISO 14001:2015, Environmental Management System
- ISO 37301:2018, Compliance Management System
- Fundamentals of Risk Management
- ISO Quality Management System
- ICAN: Knowledge Stage, Completed
- ICAN: Skills Stage, In-progress
- HSE Level 1&2, General HSE
- HSE Level 3, HSE Supervision
Affiliations
International Register of Certificated Auditors (IRCA)
Personal Information
- Date of Birth: 05/17/87
- Gender: Female
- Marital Status: Married
Languages
English
Bilingual or Proficient (C2)
Timeline
Risk & HSE Lead
B+G&S Nigeria Limited
02.2024 - Current
Customer Experience Officer
Access Pensions
12.2022 - 01.2024
Enterprise Risk Officer
First Guarantee Pension Limited
09.2020 - 12.2022
Contribution Processing & Collection Officer
First Guarantee Pension Limited
05.2019 - 08.2020
Compliance Officer
First Guarantee Pension Limited
09.2018 - 05.2019
Quality Control Officer
Amavino Resources Ltd
09.2016 - 08.2018
Safety Officer
Advanced Coating Technology
07.2012 - 08.2016
Analyst
Halden Nigeria Limited
11.2009 - 07.2011
Master of Science - Environmental Chemistry
University of Port Harcourt
Bachelor of Technology - Industrial Chemistry
Federal University of Technology Owerri
Masters - Environmental Management
Royal Roads University
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