Valliammal Dhandapani

Business Analyst, Scrum Master, Project Manager Tata Consultancy Services Limited
•⁠ Since Jan 2025, working on On-site at the customer location Muscat, Oman as Business Analyst directly engaging with stakeholders to gather telecom requirements, analyze processes under Customer Experience (CX), focusing on Customer Journey Mapping (CJM) and Voice of Customer (VoC) initiative and ensure delivery alignment.
•⁠ ⁠Conducted functional requirement gathering with cross commit teams such as Prepaid/Postpaid, Billing, RA, RTCS, CRM, CICM, ARBOR, Logistics, and others.
•⁠ ⁠Authored Business Requirement Documents (BRDs) created user stories with well-defined acceptance criteria, and maintained traceability through GTM, JIRA, and Click Up tools.
•⁠ ⁠Collaborated with IT teams for feasibility and impact analysis and supported UAT to ensure proper delivery from a business perspective.
•⁠ ⁠Proposed enhancements to customer journeys, UI screens, SMS and app notifications to improve user experience and engagement.
•⁠ ⁠Performed Internal audits to maintain hygiene of JIRA and Confluence artifacts from a business governance perspective.
•⁠ ⁠Delivered Teamcenter ALM and SharePoint migration projects as Scrum Master, with full Agile ceremonies and Scrum framework with detailed reports.
•⁠ ⁠As a Scrum master facilitated backlog refinement, sprint planning, sprint reviews, retrospectives, and daily scrums while tracking sprint velocity, resolving impediments.

• Handled GxP projects as a project manager end to end delivery with no escalations.
• Streamlined project management with effective communication and collaboration across cross-functional teams.

Test Lead / Scrum Master, Hexaware Technologies, Chennai.
•⁠ ⁠Coach team members (offshore and client side) on Agile Scrum methodology.
•⁠ ⁠Scrum Master by leading all Scrum ceremonies including Sprint planning, Scrum call, Sprint review, Sprint retrospective, backlog refinement.
•⁠ ⁠Deployed at onsite as onsite coordinator (UK) to facilitate scrum ceremonies and for requirement gathering.
•⁠ ⁠Facilitated serum sessions and guided the team on how to use Scrum & Agile practices and methodologies.
•⁠ ⁠Served as main point of contact to drive effective communication throughout the project phases and lead end-to-end system integration testing (SIT).
•⁠ ⁠Design and execute test plans, scenarios, scripts and other test artifacts like the data validation, functional test cases and bug reports.
•⁠ ⁠Manage and lead the testing team in the planning, execution, and reporting of user acceptance testing activities to ensure the results.
•⁠ ⁠Experienced Functional testing, Integration testing, and Regression testing, UAT testing in multiple browsers, ADA testing using JAWS 2020, NVDA, and API testing in POSTMAN.
•⁠ ⁠Responsive testing in real mobile devices Android, IOS and browser stack.
•⁠ ⁠Data validation in backend testing, fetch test data using MYSQL query.

• Mentored teams in Scrum practices, enhancing understanding and execution of Agile methodologies.