Tin Win

Management

Mainly responsible to structure the NOC operation & management from start to Reconcile phase of SLA, Finalization of penalties based the performance of network availability. Ensuring the uptime of all BTS tower Approx. 1470 Sites according to SOP of Operators and Clients (Helios) , also has to lead the project as a O&M Manager.

• Developed, tracked and analyzed variance of key performance measurements.
• Monitored key performance indicators and built processes to support partner performance and growth.
• Transformed existing processes and rebuilt platform to optimize information utility and process efficiency.
• Managed quality control process to drive accuracy of performance inputs.
• Leveraged analytical tools to provide insight and enhance performance.
• Tracked, analyzed and executed quality and continuous improvement initiatives to hold departments accountable for performance.
• Preparation of Network outages report on Daily, Weekly & Monthly basis & sharing to Management.
• Preparing the Daily WPS SLA & preparing action Plan to keep the Network uptime Maximum.
• Network SLA reconciliation on monthly basis with Client like Helios .
• Highly control with Different Monitoring Tools like RTMC, Service Now and Invendis.
• Finalization of penalties based on agreed SLA after reconcile and Clearing the invoice.
• Follow up of outages on daily basis till issue close permanently to provide the uptime as per agreed SLA.
• Supervision of all the activity which is assigned by client till its Closure.
• Analysis Worst Cells of the region, perform health check on them and determine RCA of their degradation and to bring KPI of these affected cells to normal values as well as control fuel.
• Training Ground team for standard PM and Service Now Mobile Application usage for PM, CM, SWO and Fueling.
• Ensure the full usage of Service Now by all NOC staff and field teams in raising TT, SWO, SAR, PMWO.
• Structuring NOC Team and training for Monitoring tools and Ensure all fault alarms received are cleared within the defined timescales as per service level agreement.
• Monitoring all CM TT, PM TT, Fueling TT and SWO TT and follow up to close all the TTs on Time as per agreement with the client.
• Planning for team allocation base on site count, team accommodation and team transportation.
• Building a high-performance team responsible for 24/7 network monitoring and access control
• Responsible for the setting of NOC staff quarterly, biannually, and yearly KPI’s and review

Management

Mainly responsible to ensure the NOC operation & management from start to Reconcile phase of SLA, Finalization of penalties based the performance of network availability. Ensuring the uptime of all BTS tower Approx. 2400 Sites according to SOP of Operators and Clients (IGT, Apollo, Panasia) with sustenance of O & M Managers.

• Onboarded new employees with training and new hire documentation.
• Maintained professional, organized, and safe environment for employees and patrons.
• Developed and maintained relationships with customers and suppliers through account development.
• Preparation of Network outages report on Daily, Weekly & Monthly basis & sharing to Management.
• Preparing the Daily WPS SLA & preparing action Plan to keep the Network uptime Maximum.
• Network SLA reconciliation on monthly basis with Client like Apollo, Panasia, IGT.
• Highly control with Different Monitoring Tools like I Tower, Invendis, 6th Energy, CMS, etc.
• Finalization of penalties based on agreed SLA after reconcile and Clearing the invoice.
• Attending the meeting on Weekly basis for network improvement with IGT, Apollo & Client as well TML, MPT, OML.
• Follow up of outages on daily basis till issue close permanently to provide the uptime as per agreed SLA.
• Engendering the reports from IEng internal Software ITSM used for monitoring the Outages & update to O&M Head.
• Conducting weekly meeting for department staff to keep them update regarding their task and responsibilities.
• Preparation of Disconnected Sites report and sharing it with client on Daily basis & Take follow up with Power vendor for hardware/Software issues till issue fixed permanently.
• Daily SLA tracker updating to Client & Internally & Mitigation report for outages update to client on weekly basis.
• Steering of governance meeting for maintenance partners and clients.
• Supervision of all the activity which is assigned by client till its Closure.
• Analysis Worst Cells of the region, perform health check on them and determine RCA of their degradation and to bring KPI of these affected cells to normal values as well as control fuel.
• Preparation Ground Team performance on Monthly basis and providing to O&M Head.
• Analyze data to determine performance improvement or degradation for better decision making.

Management

Mainly responsible to ensure the O & M operation, Responsible for 1260 Sites Apollo & PAT Network operation, SLA and Spares, sites visible, O&M Fault follow up and Transportation vendors management for Infra installation.

• As O&M Manager, managing Apollo and PAT projects having 1260 sites in Yangon, Ayeyarwaddy, Mon, Taninthari and Kayin.
• Looking after functional units of department including refuelling, site infra and NOC
• Meeting with Apollo, PAT, TML & OML for Repeated and SLA Dip sites update on O&M issue, weekly.
• Coordination with Power vendors to ensure AC and DC availability for sites through timely rectification/replacements of EM controllers, modems, modules etc.
• Conducting internal management meeting on monthly basis with Regional Managers and coordinators for new actions, plan for better performance and feedbacks to improve SLA.
• Presenting weekly/monthly Performance report to Country Head and Project head discussions on current performance, action plans which later on shares with CEO and Group management.
• Conduct monthly site audits in regions to ensure better quality of sites and measurement of team performance. Also visits the regional warehouses / stores for audits of stock.
• Auditing for Standard PM and QHSE awareness.
• Ensure timely and proper completion of monthly PM Plan and daily checking Fuel filling plan.
• Arranging transportation and follow up of WPS sites PE Swapping or installation, update to the client.
• Arranging Materials to reach the region before PM and planning to collect return Materials on time.

• Preparation of Network outages report on Daily, Weekly & Monthly basis & sharing to NOC Manager for AT/PAT/IGT.
• Follow up of outages on daily basis till issue close permanently to provide the uptime as per agreed SLA. Conducting weekly meeting for department staff to keep them update regarding their task and responsibilities.
• Preparation of Disconnected sites report and sharing it with client on daily basis & take follow up with power vendor for hardware/Software issues till issue fixed permanently.
• Supporting and guiding to NOC for monitoring, sharing Root Cause Analysis to client and follow up for every outage, Mitigation report update to client on weekly basis to reduce the fault ratio.
• Controlling and managing fault minimization, clearance of power issue, generator fuelling.
• Review and analysis the repeat outages cased and take the immediate corrective and preventive actions to avoid repeat outages.
• Coordination with client on all operational issues, attempting weekly and monthly meeting on Network performance and future action plans.
• Responsible to maintain Network availability as per agreed SLA with client.
• Responsible for DG major Overhauling, ensure quality and timely availability of overhauled DG on site.
• Supervise and coordinate technical /non-technical staff by set up performance measures, goals and objectives providing direction and feedback.
• Responsible of timely and proper completion of PM
• Ensure quality and safety work on BTS site
• Supervising NOC for timely escalations to field teams and monitoring of alarms.
• Implementation of planned activities, work orders, shifting /replacement of equipment.
• Available 24x7 for support
• Responsible of all operational issues
• Performing sites audits to ensure PM quality
• Implement external alarms rectification
• Preparing the analysis for worst performance Sites and Repeated outages for Finalizing the action plan to improve the network uptime with crash plan &long-term future plan.
• Preparation of Daily, weekly and monthly reports regarding operational Management and performance of each region for PM, FUEL & NOC.
• Supervision of PM plans, Fuel plans & WH management.
• Supporting the warehouse management for delivery and return of materials.
• Handle project activities involving working out various requirements with respect to utilities, equipment, manpower & monitoring overall project operations for ensuring timely completion.
• To assist on the operation & maintenance by using internal ITSM software issue and closure of internal requisition requests. Software Usage Training for all field team and office level on Weekly basis.

• Preparation for daily & Monthly schedule
• Arranging labors for require process
• Arranging materials from Ware house and Local market as per site requirement.
• Report to Manager for daily process
• Check Pipe line & Electrical system and installation
• Decoration the room as per client demand after complete building done