Tijo Tomy
Muscat
Summary
To provide a delightful, attentive and prompt service experience to all guests in the outlet, in order to maximize guest satisfaction and departmental profitability in an atmosphere of teamwork and high employee morale also seeking a good respectable position in the food & beverage service department.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Restaurant And Bar Supervisor
Crowne Plaza Hotel
03.2023 - Current
- Company Overview: InterContinental Hotels Group
- In the absence of the manager, conducts shift briefings to ensure hotel activities and operational requirements are known.
- Supervise outlets services and functions.
- Handling guest complaints and feedback during the day and logs all complaints in logbook for further follow up.
- Monitor standards of guest facilities and services.
- Handling the weekly Duty Roster and Pay-roll for staff.
- To ensure the new staffs are inducted and trained in their role and to assist in the on-going training and development of both floor and bar staff.
- Maintain and cross check all operations related records.
- Taking Care of Inventory and Bar, Restaurant equipment’s
- Manage and oversee all storage supplies for the restaurant.
- Opening and closing of restaurant including all the bills and cashiering closing of operation.
- Closed out cash register and prepared cashier report at close of business.
- Managed nightly closing duties including reconciling cash registers and preparing deposits while maintaining strict security measures.
- Enhanced customer satisfaction by implementing efficient bar operations and service standards.
- Completed bar opening and closing procedures.
- Maintained a clean and organized bar environment to enhance customer experience and streamline service delivery.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Reduced waste and costs by optimizing inventory management and beverage ordering processes.
F&B CAPTAIN (DUKE’S BAR)
Crowne Plaza Muscat
03.2020 - 04.2023
- Company Overview: InterContinental Group of Hotels
- Taking guest orders and making sure to deliver on time
- Checking guest satisfaction and try to full fill the guest requirements
- Managing and handling inventory of restaurant equipment
- Preparing the daily sales report
- Providing all the guest with a pleasant dining experience and quality service
- Assigned work tasks and coordinated activities of dining room personal to ensure Courteous service.
- Constantly Motivating Team Members to Engage with Guest and Give Feed backs in social media
- Ensure the entire special occasions and requests are highlighted, celebrated.
- Checking all stations and Bars for the conformation of availability of adequate stock and amenities
- Maintaining the Hygiene and Chiller temperature check List
- Updating Beverage lists and Food menus
- Complete Opening and Closing inventory and Requisition
- Managed staff training programs to ensure consistent service quality across the board, resulting in improved customer retention rates.
- Improved customer satisfaction by consistently providing exceptional service and maintaining a clean, welcoming atmosphere.
BARTENDER
Crowne Plaza Muscat
03.2018 - 03.2020
- Company Overview: InterContinental Group of Hotels
- Prepare alcohol or non-alcohol beverages for bar and restaurant patrons
- Mix ingredients to prepare cocktails
- Checking all stations and Bars for the conformation of availability of adequate stock and amenities
- Updating Beverage lists and Food menus
- Provide customers with Friendly and Professional Service
- Complete Opening and Closing inventory and Requisition
- Maintaining the hygiene and chiller temperature check list
FOOD&BEVERAGE WAITER (ROOMSERVICE &BAR)
Crowne Plaza Muscat
03.2016 - 03.2018
- Company Overview: InterContinental Group of Hotels
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
F & B Attendant – full-time
Holiday Inn cochin
10.2013 - 02.2016
- Company Overview: InterContinental Hotels Group
- Collaborated with team members to improve overall service quality and guest experience.
- Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Contributed to a positive work atmosphere by maintaining open communication with colleagues and supervisors.
- Handled cash transactions accurately, ensuring proper documentation for financial records.
- Assisted with inventory management to ensure adequate stock levels were maintained for smooth operations.
- Supported promotional activities, informing guests of upcoming events and special offers.
Industrial trainee
VIVANTHA BY TAJ MALABAR COCHIN
11.2011 - 04.2012
- Worked closely with industrial professionals to expand upon acquired training with practical knowledge.
Education
BHM - Bachelor of Hotel Management
A.M.C College of Hotel Management
01.2013
Higher Secondary -
Kerala
01.2009
Secondary School Leaving Certificate - undefined
01.2007
Skills
- Excellent interpersonal and high-level relationship building skills
- Staff training, Monitoring and coaching
- Initiatives and drive, Problem solving and decision making
- Flexible and very quick learning
- Hard working and dependable
- Managing cost controlling and quality assurance
- Team leadership
- Nature to take full responsibility of the area at work
Certification
- Wine Training
- Fling Bar training
- Basic Food Hygiene Awareness
- Fire Fighting and Prevention
- First Aid Training
Language Skills
Fluent in English, Hindi, Malayalam. (Reading, writing, speaking, listening).
References
- Character references available upon request
STRENGHT
Confident, Optimistic, Ambitious & Hardworking person who loves to do things differently and with a great sense of planning and Trustworthy.
Disclaimer
I hereby declare that all the details given above are correct to the best of my knowledge and belief. I understand that any discrepancy found in the above information will leave to cancellation of my application. Thanking you, Tijo Tomy
Timeline
Restaurant And Bar Supervisor
Crowne Plaza Hotel
03.2023 - Current
F&B CAPTAIN (DUKE’S BAR)
Crowne Plaza Muscat
03.2020 - 04.2023
BARTENDER
Crowne Plaza Muscat
03.2018 - 03.2020
FOOD&BEVERAGE WAITER (ROOMSERVICE &BAR)
Crowne Plaza Muscat
03.2016 - 03.2018
F & B Attendant – full-time
Holiday Inn cochin
10.2013 - 02.2016
Industrial trainee
VIVANTHA BY TAJ MALABAR COCHIN
11.2011 - 04.2012
Secondary School Leaving Certificate - undefined
BHM - Bachelor of Hotel Management
A.M.C College of Hotel Management
Higher Secondary -
Kerala
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