THIRUPATHI PALIKA
Misfat al Hatatilah,Oman
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. With a track record of inspiring and developing high-performing teams, Aim to foster a culture of excellence, innovation, and collaboration. Eager to contribute my strategic vision and dedication to achieving organizational goals in a dynamic and forward-thinking work environment.
Overview
10
10
years of professional experience
Work History
B&F Supervisor
W Muscat, Marriott International
01.2022 - Current
- Supervise and motivate line staff
- Improve staff performance through training and attention to detail
- Handle and resolve staff and guest conflicts professionally and courteously
- Manage inventories in accordance with budget guidelines
- Provide creative methods for improving guest service Inventory and order business supplies
- Assist with staff assessments and performance evaluations
- Assist accountants with accounting tasks
- Manage guest billing and settle payment disputes
- Perform administrative tasks such as staff attendance and restaurant reservations
- Respond to phone calls and emails promptly
- Build network amongst colleagues in competitor hotels for industry insights and best practices
- Assign and coordinate staff trainings
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Pre-opening Server
W Muscat, Marriott International
03.2019 - 12.2021
- To build network amongst colleagues in competitor hotels
- Responsible for taking guest orders and ensuring guest satisfaction
- Recommending daily specials and discounts to successfully up-sell limited-time food products
- Successfully solved guest conflict and problems when mistakes were made with orders and payments
- Processing payments and handling cash and credit transactions
- Demonstrated creativity by developing brand new menus for restaurant
- Introduced guest to new menu items and successfully built and fostered customer relationships Inventory and order business supplies
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Analyzed sales and marketing data for improved strategies.
Waiter
The Sheraton Bahrain Hotel, Marriott International
07.2017 - 12.2019
- Inventory and order business supplies.
- Greet and welcome the guests and have them seated on tables.
- Staying attentive to the needs of guests in the dining area.
- Delivering food from the kitchen to the guest tables.
- Ensuring the food order is made correctly by kitchen staff and looks presentable for guests.
- Following health code standards with regards to the handling of food.
- Performing shift duties like delivering racks of cups to the service station, rolling silverware, pre-bussing tables, wiping tables and removing debris and more.
- Handling restaurant linen make sure it went to laundry and return the same quantity.
Waiter
Marriott Hyderabad Hotel and Convention Centre, Marriott International
05.2015 - 09.2016
- Inventory and order business supplies
- Greet and welcome the guests and have them seated on tables
- Staying attentive to the needs of guests in the dining area
- Delivering food from the kitchen to the guest tables Ensuring the food order is made correctly by kitchen staff and looks presentable for guests
- Following health code standards with regards to the handling of food
- Performing shift duties like delivering racks of cups to the service station, rolling silverware, pre-bussing tables, wiping tables and removing debris and more
- Handling restaurant linen make sure it went to laundry and return the same quantity.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Industrial Trainee
Marriott Hyderabad Hotel and Convention Centre, Marriott International
12.2013 - 05.2014
- During the Industrial Exposure training I worked in different departments and became multi tasker
- Got trained in Food & Beverage, Front office, House Keeping and Kitchen Mainly focused on Service department as I have interest on service department
- While working restaurant below are my duties and responsibilities: Greet and welcome the guests and have them seated on tables Delivering food from the kitchen to the guest tables Ensuring the food order is made correctly by kitchen staff and looks presentable for guests Clearing the tables and reset up for new guests Performing shift duties like delivering racks of cups to the service station, rolling silverware, pre-bussing tables, wiping tables and removing debris and more
Education
Bachelors of Hotel Management - Hotel Management
Global Institute of Hotel Management
Hyderabad05.2015
Science
Board of Intermediate Education- Bhargavi Junior College (Board of Intermediate Education, Osmania University
Mancherial04.2012
S.S.C -
Z.P.H.S Boys High School (Board of Secondary Education Hyderabad)
2010
Skills
- Microsoft office
- Salesforce
- Opera
- Oasys
- Symphony
- Negotiation and Conflict Resolution
- Business Planning
- Coffee Machinery
- Motivating Performers
Date of birth
05/11/1994
Languages
English
Proficient
C2
Hindi
Advanced
C1
Telugu
Proficient
C2
LinkedIn URL
linkedin.com/in/thirupathi-palika-aa248411b
Timeline
B&F Supervisor
W Muscat, Marriott International
01.2022 - Current
Pre-opening Server
W Muscat, Marriott International
03.2019 - 12.2021
Waiter
The Sheraton Bahrain Hotel, Marriott International
07.2017 - 12.2019
Waiter
Marriott Hyderabad Hotel and Convention Centre, Marriott International
05.2015 - 09.2016
Industrial Trainee
Marriott Hyderabad Hotel and Convention Centre, Marriott International
12.2013 - 05.2014
Bachelors of Hotel Management - Hotel Management
Global Institute of Hotel Management
Science
Board of Intermediate Education- Bhargavi Junior College (Board of Intermediate Education, Osmania University
S.S.C -
Z.P.H.S Boys High School (Board of Secondary Education Hyderabad)
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