TASIF ANJUM
BHATKAL
Overview
15
15
years of professional experience
Work History
Operations Manager
Al Mulhim Travel
Al Hasa
12.2014 - 02.2025
- Analyzed sales data from previous years to create forecasts for future demand of particular services.
- Negotiated contracts with suppliers for discounted rates on airfare, hotel stays, and other services.
- Developed and implemented marketing strategies to increase customer base and revenue.
- Recruited qualified staff members to join the team at the travel agency.
- Maintained relationships with airlines, hotels, cruise lines, insurance providers, and other vendors in order to secure competitive pricing for customers.
- Provided customers with detailed information about available travel packages and options.
Reservation & Ticketing
Jakti Travels
Mumbai
04.2010 - 10.2014
- Responded promptly to emails from customers seeking further information about their bookings.
- Advised passengers on baggage allowances according to government regulations.
- Issued tickets manually and electronically using the appropriate software systems.
- Assisted customers in making changes to existing reservations or canceling tickets.
- Reconciled accounts receivable for all tickets sold during each shift.
- Ensured that all safety protocols were followed during the boarding process.
- Utilized problem solving skills to resolve disputes between airlines and customers quickly and efficiently.
Education
B.com -
Dharward University
Dharward Board07-2009
Skills
- Data analysis
- Contract negotiation
- Marketing strategy
- Vendor management
- Customer relationship management
- Sales forecasting
- Customer service
- Decision-making
- Cost control
Languages
Urdu
First Language
English
Proficient (C2)
C2
Arabic
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Timeline
Operations Manager
Al Mulhim Travel
12.2014 - 02.2025
Reservation & Ticketing
Jakti Travels
04.2010 - 10.2014
B.com -
Dharward University
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