Talal Al Lamki

• Enhanced client satisfaction by delivering high-quality work within deadlines.
• Adapted quickly to changing project requirements, demonstrating flexibility and adaptability under pressure.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Managed multiple projects simultaneously while maintaining a high level of attention to detail and organization.
• Analyzed user feedback to gather input and identify areas required for improvement.
• Developed effective improvement plans in alignment with goals and specifications.
• Demonstrated a high level of initiative and creativity while tackling difficult tasks.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Proven ability to develop and implement creative solutions to complex problems.

• Assisting in the implementation & spread of the shared values across the Bank
• Ensuring workplace issues (grievances) are handled effectively
• Mediating conflict in the workplace & Investigating and resolving complaints
• Applying and interpreting Oman Labor law and the bank policies
• Support the Change Management initiative of the Bank and assist all existing and new employees settle into the new HO environment
• Brainstorm ideas with the Engagement Manager and help ensure successful implementation.
• Develop reports/solutions for employee-related concerns & needs
• Implementing employee retention programs to promote employee retention and reduce voluntary attrition.
• Monitor the satisfaction survey and extend solutions and support as required.

• Implementation of Competency Matrix to support training needs analysis and talent acquisition
• Coordination and execution of First Technical English training for Takamul, Oman Oil Sister Companies and Government Officials by acclaimed international Trainer, Tim North.
• Creation and deployment of the Tamooh Career Development project Administer and coordinate all required trainings for national staff
• Administer and coordinate all local and international conferences attended by all Takamul staff
• Coordinated the redesigning of new logo, brochure, web content and website as part of the new corporate communication strategy.
• Preparing, planning and project managing the publication of all publicity material to maximize brand promotion.
• Creating marketing campaigns and working with the company's external PR agency to see them executed
• Creating and developing new innovative ways to communicate the company message to their existing customers.
• Contributing to the annual sales and marketing plan.
• Planning and project managing marketing events and evaluating their success.
• Evaluating the effectiveness of all marketing activity.
• Developing and implementing an internal marketing program.
• Supporting the marketing manager in day to day marketing activities.
• Plan, develop and deliver campaigns as agreed within timescales.

• Source national candidates and screen for suitability through both telephone and face-to-face interviews
• Selection the best candidates across selected open positions to achieve ambitious Omanisation targets within the business.
• Direct sourcing of nationals through referral/LinkedIn and Naukri job board • Candidate interviewing
• Open position report tracking of candidate progress
• Creation of a capacity-building swap program to fill 300 jobs with Omani nationals
• Raised profile of the capacity building program within business units and achieved buy-in
• with senior managers to employ identified talent

Retention & Reward Project

• As part of a change-management program, I was selected for the team focusing on retention and reward covering a range of accountabilities. The project aimed to increase the level of colleague engagement within the worker-employee category through:
• Inspection of camp accommodation, catering, and welfare for all camps across the country Making recommendations for change through cascading communication from workers to senior management. Areas of focus included catering & cleaning services/pest control/ HSE.
• Chair camp meetings set up MCRS (Management control and reporting systems) • Created a reporting deck to capture action task log actions logs for camps
• Review SLA of camp sub-contractors, highlighting any failure in contractual agreements

• Marketing services recruitment, training and HR auditing
• Increasing database of trainers in technical and non-technical fields
• Teaching Business English to clients in the movement and private sectors.
• Lectured on skill of CV preparation at AMIDEAST
• Organized and participated in recruitment and Job skills training at MECIT college