Summary
Overview
Work History
Education
Skills
Websites
Languages
Additional Information
Quote
Timeline
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Swaleh Ssebandeke

Swaleh Ssebandeke

Muscat

Summary

Talented Barista Manager adept in customer service, staff management and inventory control. Experienced in brewing techniques and production performance. Highly skilled at creating customer-friendly environment and increasing customer loyalty.

Mission-driven Barista Manager with excellent communication and teaching skills and infectious love of coffee. Maintains calm, mature and professional demeanor and proactive approach to problem-solving and staff management. Over 5 years of experience in specialty drink establishment with focused perspective on executing high-functioning coffee bar.

Overview

5
5
years of professional experience

Work History

Head Barista/manager

N18.café
Jalaan Buali
11.2019 - Current
  • Created superlative coffeehouse experience through customer service, beverage preparation, and presentation, in-store marketing and thorough cleanliness and sanitation of space.
  • Presented process improvement ideas to leadership team to cultivate professional, friendly and efficient work environment.
  • Developed coffee beverage menu, recipes, specialty coffee drinks, and appropriate menu pricing.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Managed payroll, scheduling, ordering and other back-of-house tasks to drive operations and maximize sales and profitability.
  • Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
  • Created new training guidelines, and provided staff orientation and training.

Coffee Barista

Limitless Café
Abudhabi
08.2018 - 09.2019
  • Controlled line and crowd with quick, efficient service.
  • Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Handled POS systems, payment processing, cash change and issuing of receipt.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Completed successful daily cash audits to correctly balance drawers at end of shifts.

Education

High School Diploma 29.9% - Business,14.7%

Falcon Coffee Roasters
Dubai
10.2018

Skills

  • Supplier Management
  • Employee Scheduling
  • Compliance Requirement
  • Store Opening and Closing
  • Production Preparation
  • Barista Training
  • Inventory Control
  • Work Schedule Management
  • Menu Pricing
  • Quality Control
  • Staffing and Sales Reporting
  • Developing Special Dishes and Recipes
  • Monitoring Food Preparation
  • Cooking Procedures

Languages

English
Advanced (C1)
Arabic
Beginner (A1)

Additional Information

-Expert in setting and launching a new coffee shop.

-Expert in organising Coffee events.
-Skilled in making herbal coffee.

-Pastry skills and Fast food.

-Created 3 successful coffee shop branches in two years of contract.

-I achieved 99.6% satisfaction score during my 4 years at n18.café.

Quote

The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama

Timeline

Head Barista/manager

N18.café
11.2019 - Current

Coffee Barista

Limitless Café
08.2018 - 09.2019

High School Diploma 29.9% - Business,14.7%

Falcon Coffee Roasters

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Swaleh Ssebandeke