Suraj Nair
Muscat,Oman
Summary
Accomplished professional with expertise in sales coordination, order management, and service scheduling. Demonstrates strong skills in technician coordination, inventory management, and spare parts handling. Proficient in documentation, reporting, and sales analysis, with a focus on customer service and complaint resolution. Known for effective communication, team collaboration, and problem-solving abilities. Committed to enhancing customer satisfaction and operational efficiency while pursuing opportunities for career advancement in sales and service management.
Overview
17
17
years of professional experience
1
1
Certification
Work history
Sales & Service Coordinator
Al Khalili Groups
Muscat, oman
12.2012 - 12.2025
- Assisted the sales team in preparing quotations, proposals, and sales documentation, ensuring timely order processing.
- Coordinated with logistics, finance, warehouse, and procurement teams to ensure smooth delivery of orders.
- Maintained customer records, sales reports, and databases; tracked pending orders, LPOs, and payments.
- Acted as the first point of contact for customer inquiries, complaints, and service requests; ensured timely resolution.
- Scheduled service jobs, assigned tasks to technicians, and monitored job progress for on-time completion.
- Managed spare parts and inventory, coordinating with warehouse/procurement and maintaining accurate records.
- Prepared and maintained daily, weekly, and monthly sales and service performance reports.
- Ensured proper documentation, filing, and record-keeping of all incoming/outgoing documents in compliance with company standards.
IT In-Charge
Al Karama Hypermarket
Muscat
01.2011 - 10.2012
- Manage and maintain IT infrastructure including POS systems, servers, computers, printers, barcode scanners, and weighing machines.
- Ensure smooth operation of ERP/Inventory Management software for billing, stock management, and reporting.
- Monitor and troubleshoot network connectivity (LAN, WAN, Wi-Fi, internet) to ensure uninterrupted operations.
- Implement procedures and security measures to maintain data backup and security.
- Provide technical support and troubleshooting to staff, cashiers, and management.
- Train and guide staff in the use of IT systems and applications.
- Prepare and submit IT performance and budget reports to management.
Remote Desktop Engineer
HCL Infosystems
Mumbai
06.2009 - 11.2010
- Install, configure, and maintain Remote Desktop Services (RDS), Citrix, VMware Horizon, or Azure Virtual Desktop (AVD).
- Provide end-user support for remote access, login issues, application access, printing, and performance problems.
- Monitor, troubleshoot, and optimize remote desktop environment to ensure high availability and scalability.
- Manage user access, permissions, group policies, and security configurations.
- Implement and support security measures such as MFA, VPN, and firewall configurations.
- Conduct system updates, patching, and upgrades to maintain compliance and security.
- Prepare technical documentation, standard operating procedures (SOPs), and knowledge base articles.
- Collaborate with IT teams on infrastructure projects, disaster recovery, and system improvements.
- Provide training and guidance to users on best practices for remote desktop usage.
Education
Bachelor of Commerce (B.Com) -
University of Mumbai
Skills
- Sales coordination and order management
- Service scheduling and technician coordination
- Inventory management and spare parts
- Documentation and reporting
- Customer service and complaint resolution
- Sales reporting and service analysis
- Communication and team collaboration
- Problem solving and customer focus
Certification
Microsoft certified Professional (MCP) IT Source pvt ltd./May 2008
LANGUAGES
English
Hindi
Marathi
Malayalam
Arabic
REFERENCES
Mr. Sijah Pallikandy
Assistant Manager
sijah.pk@alkhalili.com,+968 95970029
Al Khalili United Enterprises LLC
Mr Mohsin, Al Balushi,
Group GM - HR, Admin & Collection,
mohsin@alkhalili.com, +968 94074020,
Al Khalili Group
PERSONAL DETAILS
- Date of birth: 22 Apr 1989
- Nationality: Indian
- Visa status: Employment
- Marital status: Married
Affiliations
- Traveling and exploring new cultures
- Swimming
Timeline
Sales & Service Coordinator
Al Khalili Groups
12.2012 - 12.2025
IT In-Charge
Al Karama Hypermarket
01.2011 - 10.2012
Remote Desktop Engineer
HCL Infosystems
06.2009 - 11.2010
Bachelor of Commerce (B.Com) -
University of Mumbai