Summary
Overview
Work History
Education
Skills
Languages
Project and Certifications
Interests
Timeline
Generic

Sundos Amur Saud Al Zakwani

Muscat

Summary

I am a graduate in Information Systems, a major that combines both business and IT courses. This background has given me knowledge in areas such as application development, databases, and troubleshooting, along with an understanding of business processes and management. I am eager to keep learning, adapt to new challenges, and contribute effectively by bridging the gap between technology and business needs.

Overview

1
1
year of professional experience

Work History

Internship

Ministry of Housing and Urban Planning
09.2025 - Current
  • Assisted employees and clients with IT-related issues through the help desk system, ensuring timely support and resolution.
  • Troubleshot hardware and software problems for desktops, laptops, and network devices to maintain smooth operations.
  • Set up and configured new devices, ensuring proper functionality and connectivity.
  • Coordinated with the IT team to escalate and resolve complex technical issues.
  • Provided clear and effective user guidance on applications, systems, and IT procedures.

Internship

OQ RPI
02.2025 - 05.2025
  • Collaborated with the Talent Development Team to support training initiatives and employee development programs.
  • Assisted the Employee Relations (ER) Team with processing employee resignations, preparing documentation, and updating records.
  • Built a solid foundation in HSSE (Health, Safety, Security, and Environment) practices through internal sessions and practical exposure.
  • Gained knowledge of the oil and gas production lifecycle, from upstream to downstream operations.
  • Served as a team leader among trainees, coordinating tasks, facilitating communication, and supporting team growth.
  • Acquired introductory knowledge in Integrated Digital Solutions (IDS), including digital transformation and Power BI reporting.

Internship

Asyad Groups
07.2024 - 09.2024
  • Supported the application development team in translating business requirements into functional solutions, contributing to automation and process improvements.
  • Prepared a Process Definition Document (PDD) to analyze and document business workflows, enabling smoother RPA (Robotic Process Automation) implementation.
  • Designed and developed user-friendly applications and forms using Oracle APEX to improve system functionality and operational efficiency.
  • Assisted the help desk team in troubleshooting and resolving client issues, ensuring timely and effective technical support.

Education

Bachelor of Science - Information Systems

University of Technology And Applied Sciences
Muscat, Oman

Skills

  • Programming: Python, C, Oracle APEX, SQL
    Digital Tools: Power BI, RPA Concepts, Microsoft Office Suite, Google Workspace, Trello, Figma ,Canva
  • Web Development: HTML, CSS, JavaScript (basic)
  • Data Handling: Database Design, SQL Queries, Excel Data Analysis
  • Soft Skills: Leadership, Problem-Solving, Collaboration, Communication, Adaptability, Initiative, Creativity, Punctuality, Resourcefulness, Time Management, Attention to Detail, Quick Learning

Languages

English
Fluent
Arabic
Fluent

Project and Certifications

● Graduation Project
Enhancing User Experience in Asyad Express – Insights from a Driver's Perspective

● Certification
Verified Certificate of Nanodegree Program Completion in Digital Marketing – Udacity, January 2025

Interests

Traveling, Volunteering & Learning & Self-Development.

Timeline

Internship

Ministry of Housing and Urban Planning
09.2025 - Current

Internship

OQ RPI
02.2025 - 05.2025

Internship

Asyad Groups
07.2024 - 09.2024

Bachelor of Science - Information Systems

University of Technology And Applied Sciences

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Sundos Amur Saud Al Zakwani