Sultan Al Khayari
Collection Manager
Muscat
Summary
Experienced Collection Manager with over 19 years of experience in Sales, marketing and collection. Excellent reputation for resolving problems and improving customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
3
3
years of post-secondary education
Work History
Collection Manager
United Finance Company SAOG
Muscat
2015.10 - Current
- Supervised staff of collectors, monitoring phone calls and letters.
- Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
- Reviewed expense reports for accuracy and proper expense disclosure.
- Created daily and weekly cash reports for accounting management.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Worked with legal resources and recovery teams to manage default issues.
- Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
Branch Manager
United Finance Company SAOG
Nizwa
2018.06 - 2022.05
- Secure business as per plan & target
- Ensure recovery & collection
- Ensure good service standards as per the benchmark of the organization
- To market all UFC product in the business location
- To ensure high quality of business being booked, identify business opportunities by maintaining close liaison with clients and business associates
- Keep track of new developments happening in the location in terms of new activities/projects/construction etc
- Monitor market share
- Maintaining a good work environment & coordination with colleagues in the branch
- Supervising and monitoring of all administrative, accounting and back office activities, completion of all day-to-day functions and submission of correct and timely reports to HO
- Motivating the subordinates to get the best out of them
- Optimized staff productivity by managing inter-team conflict resolution, yearly performance reviews, hiring and terminating processes, training initiatives, scheduling, time and attendance and payroll.
Marketing Officer
United Finance Company SAOG
Muscat
2015.10 - 2018.06
- Secure business as per the plan and achieve target regularly
- Market all UFC products in the designated area
- Maintain good relationship with the dealers and other channel partners
- Ensure service standards are met in servicing the customers as well as others which include staff of own/ other departments
- Ensure high quality business is booked profitably
- Keep track of the new developments happening in the area and keep the superiors posted by way of providing feedback
- Contact existing and direct customers and provide services as and when required.
Senior Sales Consultant
Oman Trading Establishment LLC, Hyundai
Bahla
2011.03 - 2015.10
- Identified prospects through various sources, including cold calling, social media and trade publications
- Increased territorial share by driving new market penetration strategy to address emerging customer and industry needs
- Applied consultative sales approach and followed strategic marketing initiatives to develop new business
- Generated new business through effective prospecting, telemarketing, territory planning and relationship building.
- Monitored and managed staff performance to attain target metrics both individually and team unit.
Product Consultant
Towell Auto Center, Mazda
Nizwa
2010.03 - 2011.03
- Demonstrated products to help customers try out offerings before making purchases
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
- Demonstrated products to help customers try out offerings before making purchases.
- Established long term customer relationships by using effective communication and active listening skills.
- Attended trainings and workshops to learn about new products and then shared this information with customers.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Senior Sales Officer
Saud Bahwan Automotive LLC
Bahla
2006.05 - 2011.03
- Captured and completed sales with customer-savvy quotes, proposals and contract management strategies
- Analyzed past sales data and team performance to develop realistic sales goals.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Managed entire sales cycle across customer accounts, proposing and closing sales to achieve total revenue growth, profit and customer satisfaction plans.
- Achieved dramatic sales increase by skillfully managing relationships and proactive sales approaches
- Connected with prospects through multipronged approaches, including trade shows, cold calling and local-area networking
- Identified and qualified new distributors to increase market share in key territories.
Receiving Clerk
Majid Al Futtaim, Carrefour
Muscat
2004.04 - 2005.05
- Coordinated warehouse organization scheme and product placements
- Organized storage areas to optimize materials movements and minimize labor hours.
- Regularly reviewed invoices and double-checked orders
- Unloaded pallets and deliveries and organized products in warehouse
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Unloaded pallets and deliveries and organized products in warehouse.
- Double-checked cargo inventories and documentation for accuracy.
Cashier
Majid Al Futtaim, Carrefour
Muscat
2002.12 - 2004.04
- Checked prices for customers and processed items sold by scanning barcodes
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Processed customer refunds and exchanges according to established guidelines.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Education
Higher Education: Finance
Majan College (University College)
Muscat 2018.02 - 2020.06
Foundation Certificate -
Majan College (University College)
Muscat 2017.02 - 2018.01
Skills
Brand building
Timeline
Branch Manager
United Finance Company SAOG
2018.06 - 2022.05
Higher Education: Finance
Majan College (University College)
2018.02 - 2020.06
Foundation Certificate -
Majan College (University College)
2017.02 - 2018.01
Marketing Officer
United Finance Company SAOG
2015.10 - 2018.06
Collection Manager
United Finance Company SAOG
2015.10 - Current
Senior Sales Consultant
Oman Trading Establishment LLC, Hyundai
2011.03 - 2015.10
Product Consultant
Towell Auto Center, Mazda
2010.03 - 2011.03
Senior Sales Officer
Saud Bahwan Automotive LLC
2006.05 - 2011.03
Receiving Clerk
Majid Al Futtaim, Carrefour
2004.04 - 2005.05
Cashier
Majid Al Futtaim, Carrefour
2002.12 - 2004.04
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