Sujith Thyagaraja
Asst. Manager - Information Systems
Muscat
Summary
Resourceful System Administrator consistently responds to a wide rangeof technical challenges with a focused and creative approach. Highly effective at problem-solving and decision making. 12+ years of progressive IT experience.
Overview
17
17
years of professional experience
Work History
Asst. Manager - Information Systems
Al Jenaibi International Automobiles
Muscat
10.2021 - Current
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Supported implementation of warehouse management system software applications to enable centralized management of tasks.
- Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
- Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.
- Oversaw development and implementation of improvements to support and network operations.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
- Worked flexible hours across night, weekend and holiday shifts.
- Provided professional services and support in a dynamic work environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed strong communication and organizational skills through working on group projects.
- Cultivated interpersonal skills by building positive relationships with others.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Resolved problems, improved operations and provided exceptional service.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Senior System Administrator
NTI Oman, A Babcock International Group
Muscat
03.2016 - 10.2021
- Sultanate of Oman
- Responsible for the organization's overall IT infrastructure, operational management, and related projects that support the company in its daily operations
- Drafted IT Security Policy in accordance to ISO- 9001-2015 Quality Assurance Procedures
- Perform helpdesk support, network security, and system administration, and maintain critical maintain IT Infrastructure which includes troubleshooting, patching, upgrading, and strengthening of corporate systems
- Resolved issues and escalated problems with knowledgeable support and quality service
- Made recommendations regarding information technology infrastructure overhauls
- Implemented, developed and tested installation and update of file servers, print servers and application servers in all departments
- Analyzed complex project server issues and worked on large enterprise and business- critical applications
- (CRM & Nomination)
- Address: Muscat, Sultanate of Oman
- Mobile: +968 9697 3039
- Email: dgtlwits@gmail.com
- Skills & Badges
- Infrastructure Planning,
- Designing, Implementation and
- Administration
- Network management & troubleshooting
- Server Management Windows Red Hat /CentOS
- Emails & Collaboration
- System MS Exchange Server
Windows System Administrator
United Telecom Limited
Bangalore, Karnataka
05.2014 - 02.2016
- Implemented, developed and tested installation and update of application servers (File, Print, etc.)
- Deployed antivirus and security solutions throughout the entire system network
- Diagnosed and executed resolution for all network and server issues
- Optimized system security and performance with proactive changes
- Conducted comprehensive system audits on a bi- weekly and monthly basis
- Make recommendations for future upgrades
- Support on LANs, WANs, network segments, internet, and intranet systems
- Maintain system efficiency via implementing
- Active Directory, DNS and Group Policy
- Designed and evaluated multi-wireless zone for seamless connectivity
- Data Centre Handling Quantum Scalar i500 HP ProLiant BL 460c
- Gen 8 Dell PowerEdge R 730 SitemateII Environment
- Monitoring System
IT Administrator
Suvaki Entertainment Pvt. Ltd
Chennai, Tamil
Nadu
01.2011 - 05.2014
- Installation, configuration and support of equipment in a Microsoft Windows environment to the specifications of client proposals
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations
- Ensure the design of the system allows all components to work in-sync
- Troubleshoot problems reported by users
- Maintain log list of requires repairs and maintenance of technology resources
- Maintaining and updating software applications and operating systems
- Responding to inquiries from staff, administrators, service providers, site personnel and outside vendors, etc
- To provide technical assistance and support
Junior Administrator / Technical Trainer
EnEm Business Solutions
Trichy, Tamil Nadu
11.2009 - 12.2010
- Responsible for maintaining networks in classrooms for 12 - 20 computers
- Work on Windows XP, Vista and 7 machines
- Installed server operating systems Windows
Customer Support Executive
Sutherland Global Services
Chennai, Tamil Nadu
07.2006 - 07.2008
- Provided excellent customer service by efficiently resolving issues and responding to inquiries
- Listened to customers' questions and concerns to provide answers or responses
- Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge
- Provided basic technical support for clients on a wide range of HP and Brother commercial products.
Education
Diploma - Engineering, Electronics & Tele- Communication
Hindustan Institute Of
Engineering and Technology
Skills
- Annual Plan Review
- Network Administration
- Key Process Development
- Root Cause Analysis
- Network Infrastructure Updates
- Company Policy Adherence
- Security Oversight
- Process Improvement Implementation
- Document Management
- Software Licenses and Patches
- Task Prioritization
- Operations Management
- Project Management
- Stakeholder Collaboration
- Excellent Interpersonal Skills
- Confidential Data Management
- Infrastructure Planning
- VMware and Oracle (VM)
- LAN and WAN Control
- Network Firewall Management
Timeline
Asst. Manager - Information Systems
Al Jenaibi International Automobiles
10.2021 - Current
Senior System Administrator
NTI Oman, A Babcock International Group
03.2016 - 10.2021
Windows System Administrator
United Telecom Limited
05.2014 - 02.2016
IT Administrator
Suvaki Entertainment Pvt. Ltd
01.2011 - 05.2014
Junior Administrator / Technical Trainer
EnEm Business Solutions
11.2009 - 12.2010
Customer Support Executive
Sutherland Global Services
07.2006 - 07.2008
Diploma - Engineering, Electronics & Tele- Communication
Hindustan Institute Of
Engineering and Technology
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