Sujith Keerthiyil
Muscat,Oman
Summary
Experienced professional with focus on presales engineering and technical consultancy. Drive successful client engagements by leveraging in-depth technical knowledge and solution-oriented approach. Facilitate seamless integration and customisation of products to meet client needs, ensuring optimal performance and satisfaction. Effectively promotes products and increases revenue by connecting with customers and recommending target offerings. Organized, adaptable and knowledgeable about preparing displays, merchandising shelves and assisting customers. Drives loyalty with friendly and skilled support.
Overview
15
15
years of professional experience
6
6
years of post-secondary education
Work history
Pre Sales Engineer
SACTECH-Sachin Technologies llc
Muscat, Oman
12.2023 - Current
- Demonstrated technical expertise by providing solution-based demonstrations for potential clients.
- Collaborated with sales team to comprehend client requirements and propose suitable solutions.
- Prepared compelling presentations for prospective customers, showcasing product abilities.
- Built trustworthy relationships with clients through excellent communication skills and technical knowledge.
- Delivered customer training sessions to enhance understanding of products and applications.
- Conducted in-depth market analysis to remain informed about competitive landscape.
- Developed customised proposals that met unique client needs, driving business growth.
- Provided comprehensive post-sales support, ensuring smooth transition from sales to implementation phase.
Sales engineer
Zenith Business International llc
Ruwi, Muscat Oman
05.2021 - 07.2023
- Conducted thorough research on market trends to identify potential sales opportunities.
- Enhanced customer experience by providing detailed product information and demonstrations.
- Identified customer needs, resulting in tailored engineering solutions.
- Developed comprehensive technical proposals for client approval.
- Managed a portfolio of accounts, effectively balancing competing demands whilst maintaining service quality standards.
- Sourced new clients through targeted research and networking.
- Arranged regular meetings with clients to engage with new products and services.
- Coordinated goods and equipment delivery and installation.
- Negotiated profitable sales contracts to achieve revenue targets.
Senior sales coordinator
Oman Phones
Barka, Oman
03.2015 - 06.2020
- Boosted client satisfaction by delivering exceptional customer service.
- Maintained strong relationships with key clients to ensure loyalty and repeat business.
- Identified opportunities for upselling within existing accounts, leading to increased revenues.
- Assisted in budget planning to help control costs and maximise profits.
- Coordinated logistics of large-scale sales events to ensure smooth operations.
- Handled inbound queries by phone, email and in person.
- Responded to customer inquiries and resolved issues promptly to maintain client satisfaction.
- Coordinated sales activities with effective communication between sales teams and clients.
Maintenance engineer
Supermax Impex Pvt Limited
Addis Ababa, Ethiopia
01.2012 - 12.2014
- Maintained machinery by conducting routine checks and servicing.
- Improved plant safety through strict adherence to health and safety regulations.
- Attended training sessions, enhanced knowledge of latest engineering practices.
- Managed stock control of spare parts to ensure minimal operational disruptions.
- Responded quickly to emergency situations ensuring minimal production delays.
- Installed new equipment, improved overall plant productivity levels.
- Completed all assigned work on time and to high quality standards.
CRO-Customer Relationship Officer
Hinduja Global Solutions
Chennai, India
03.2010 - 02.2012
- Improved customer relationships by addressing their queries and concerns promptly.
- Organised client meets for fostering stronger business relations.
- Established rapport with clients to facilitate open communication lines.
- Assisted in conflict resolution, leading to improved customer satisfaction.
- Negotiated deals with customers, resulting in mutual benefits.
- Trained new employees in handling customer relationships proficiently,.
- Maintained detailed knowledge of company offerings to recommend appropriate products to clients.
- Communicated client feedback to leadership teams and identified iimprovement possibilities.
- Conducted customer surveys and recommended ways of improving customer satisfaction.
Education
Diploma of Higher Education - Electronics Engineering
Government Polytechnic College
Thirurangadi 06.2006 - 03.2009
Certificate of Higher Education - Electronics Engineering
Technical Higher Secondary School
Kuttippuram India 06.2003 - 03.2006
Skills
- Systems integration
- Client relationship maintenance
- Market trend awareness
- Technical product knowledge
- Customer-Service orientation
- CRM software expertise
- Presentation delivery
- Collaborative selling approach
- Solution selling
- Risk assessment
- IT infrastructure knowledge
- Product knowledge
- Sales pitching
- Social media savvy
- Data entry accuracy
- Customer service excellence
- Sales reporting skills
- Email marketing competence
- Point of sale operation
- Product and service sales
- Stocking and replenishing
- Communication
- Highly organised
- Stock management
- Customer relations
- Customer Service
- Cash handling
- After-Sales support
- Telephone etiquette
Languages
English
Fluent
Hindi
Fluent
Arabic
Intermediate
Malayalam
Native
Tamil
Fluent
Timeline
Pre Sales Engineer
SACTECH-Sachin Technologies llc
12.2023 - Current
Sales engineer
Zenith Business International llc
05.2021 - 07.2023
Senior sales coordinator
Oman Phones
03.2015 - 06.2020
Maintenance engineer
Supermax Impex Pvt Limited
01.2012 - 12.2014
CRO-Customer Relationship Officer
Hinduja Global Solutions
03.2010 - 02.2012
Diploma of Higher Education - Electronics Engineering
Government Polytechnic College
06.2006 - 03.2009
Certificate of Higher Education - Electronics Engineering
Technical Higher Secondary School
06.2003 - 03.2006
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