Sujan Shrestha
Muscat
Summary
Professional business leader with strong track record in overseeing operations, driving performance, and enhancing profitability. Adept at strategic planning, financial analysis, and process improvement, with focus on collaborative team management and adaptability to changing needs. Known for effective communication, problem-solving abilities, and commitment to achieving organizational goals.
Diligent Business Manager with strong background in managing business operations and enhancing efficiency. Proven track record of leading teams and implementing process improvements that align with company goals. Demonstrated ability to manage financials and foster collaboration across departments.
Experienced with managing business operations, leading teams, and driving strategic initiatives. Utilizes expertise in financial oversight and process optimization to enhance business performance. Track record of fostering team collaboration and achieving operational excellence.
Overview
20
20
years of professional experience
Work History
Business Manager
Centrepoint, Landmark Group
03.2023 - Current
- Organized meetings with stakeholders to discuss objectives, strategies, and timelines for completing tasks.
- Collaborated with other departments within the organization to coordinate project efforts.
- Assessed employee performance evaluations and recommended changes or improvements as needed.
- Implemented process improvements to streamline operations and reduce costs.
- Recommended process improvements that would reduce costs while increasing productivity.
- Analyzed customer feedback data to generate reports on customer satisfaction levels.
- Monitored inventory levels of supplies needed for daily operations and ordered additional items when necessary.
- Designed strategies for improving the quality of services provided by the organization.
- Facilitated communication between different teams within the organization through regular meetings.
- Analyzed market trends and identified new business opportunities.
- Managed a team of staff members, providing guidance and direction to ensure successful completion of projects.
- Provided feedback to improve strategies, programs and initiatives.
- Conducted market research and analysis to identify growth opportunities and competitive threats.
- Set and monitored performance metrics to evaluate and improve business operations.
Store Manager
Landmark group, Shoemart
11.2009 - Current
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Trained and mentored associates to teach daily tasks and procedures.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Updated and maintained store signage and displays.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Monitored employee performance and identified performance gaps for corrective action.
Sales and Marketing Officer
The Leather Collections
01.2008 - 02.2009
- Resolved customer complaints regarding sales and service.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Gained market share in new sales performance through aggressive team training.
- Coached, developed and motivated team to achieve revenue goals.
- Conducted market research and reported on competitors.
Senior Instructor/Startup Founder
The Initial Computer and Language Institute
02.2005 - 05.2007
- Built and strengthened positive relationships with students, parents and teaching staff.
- Evaluated students on monthly basis and adjusted lessons accordingly to incorporate improvements.
- Engaged students through lecture and discussion, increasing classroom interaction to build inclusive learning environment.
- Participated in workshops, trainings and conferences to improve educational skills.
- Used videos, lectures and moderated discussions to engage students during class.
- Created successful class and activity plans based on student needs and objectives.
Education
BBA - Business Management
Jaipur National University
School Of Distance Education & Learning Jagatpura06-2022
High School Diploma -
Tribhuvan University
11.2004
Graduation in Advance Computer Course -
The Computer Hub
01.2002
Skills
- Sales Strategies
- Team Building and Leadership
- Documentation and Reporting
- Inventory Management
- Policies and Procedures
- Store Merchandising
- Store Operations Oversight
- Staff Supervision
- Shift Scheduling
- Multitasking and Organization
- Customer Service
- Employee Supervision and Motivation
- Business Leadership
- Team Leadership
- Employee Motivation
- Revenue Forecasting
- Process Improvements
- Problem Anticipation and Resolution
- Goal Setting
- Staff Development
- Cost Reduction
- Originality and Creativity
- Decision Making
- Customer Service Management
Languages
English, Hindi, Arabic, Nepali
First Language
Accomplishments
- Promoted from Sales Associate to Store Manager within Landmark group Company's journey.
- Trained in SLP(Store Leadership program) and RMT(Retail Management Training) programs.
- Awarded “Great Place to Work-Certified” in 2021-2022.
Additional Information
DATE OF BIRTH : 13 AUG, 1985
PLACE OF BIRTH : Nepal
NATIONALITY : Nepalese
RELIGION : Hindu
MARITAL STATUS : Married
PASS PORT NO. : 07937401
Hobbies
- Song writing
- Playing guitar and listening to Music
Reference
Can be Provided on request.
IT SKILLS
- The Fundamental of Computers
- MSOffice (Word, Excel & PowerPoint)
Singing and playing Guitar
Song Writing
Listening Music
Timeline
Business Manager
Centrepoint, Landmark Group
03.2023 - Current
Store Manager
Landmark group, Shoemart
11.2009 - Current
Sales and Marketing Officer
The Leather Collections
01.2008 - 02.2009
Senior Instructor/Startup Founder
The Initial Computer and Language Institute
02.2005 - 05.2007
Graduation in Advance Computer Course -
The Computer Hub
BBA - Business Management
Jaipur National University
High School Diploma -
Tribhuvan University
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