Sudhan Rajendran

• Directly supervises and oversees day-to-day operations of warehouse
• Overseeing a distribution department of 70 employees across 2 different shifts.
• Conduct daily pre-shift meeting of associates to review corrective actions and obtain updates for daily workload/assignments
• Assist with implementation of corrective action measures for shipping
• Develop documentation for inbound process to ensure more efficient workflow
• Support customer audit to inspect product, GMPS, and sanitary conditions
• Coordinate logistics of all facilities including importing, exporting, and process standardization
• Managing warehouse operation activities including receiving, storing, and documenting warehouse transactions
• Inspects incoming materials for damage or defects and ensures stocks received are in good condition for sale
• Ensures warehouse inventory is organized and stored in orderly, accessible, and safe manner
• Established operational procedures for activities, such as verification of incoming and outgoing shipments, handling and disposition of materials and keeping warehouse inventory current.
• Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices
• Motivated and trained employees to maximize team productivity
• Monitored logistics performance and identified improvement opportunities
• Assigned tasks to team members to complete within designated time frames

• Reviewing documents for account opening, maintenance, and other related activities.
• Validating applications and opening current, savings, and term deposit accounts.
• Updating customer details such as address, name, email, and mobile number.
• Issuing Cheque books, closing accounts, updating PP/Visa details, and activating accounts.
• Checking KYC and AML compliance.
• Processing files according to the Process Rules and inputting data into the system.
• Maintaining a daily disbursal MIS for all products. -Opening retail and liabilities accounts.
• Troubleshooting system queries related to account opening, maintenance, and approvals.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
• Responded to customer requests, offering excellent support and tailored recommendations to address needs
• Responded proactively and positively to rapid change
• Delivered prompt service to prioritize customer needs

Barclays & American Express Bank Of Ireland

• Acts as Subject Matter Expert and also given role of back up Team Lead.
• Handles Quality reports received from client and also perform man power management required to handle volume of work received.
• Keying amounts specified in cheques in Aperta.
• Performing data correction in Stubs.
• Handling reconciliation between Cheques and Stubs.
• Validating applications received and account opening for Savings and Term deposit account.
• Depositing cheques received in to savings account.
• Payments through Cheques & BACS (Banking Automated Clearing System) from savings account.
• Altering personal details of customer – Address change, Name change etc.,
• Maturity pay-aways of Term deposit accounts through cheques & BACS.
• Handling customer complaints and miscellaneous queries relating to ATM card & pin, issue of deposit slips etc.,
• Savings account closure & Term deposit account early breakage.

Lead Claim Processing Associate: NOv ’08 to Oct ’09

• Processing new claim form into client database, matching it with existing client records.
• Performing claim and transaction level validations, and processing it for second stage of payout (deficiency claims processing) are all necessary steps for successful claim form processing.
• Performed quality assurance checks on transactions and account actions to assess compliance with state and federal regulations
• Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards
• Evaluated customer needs and feedback to drive product and service improvements
• Generated reports detailing findings and recommendations