Steven Hickey

• Transferred between Inter-companies as General Manager to revamp the failing training business in Oman.
• Since my appointment the business has undertaken a complete turnaround with the support of the Chairman and Interserve International Board members,.
• Reducing outlay of cost by USD 650K.
• Increasing international approvals by 87%.
• Increased the development of employees as part of our new initiative personally career development Plan.
• Recognition from Oman Society for Petroleum Service’s (Opal) Gold Approval & Petroleum Development Oman (PDO) as an approved training provider (2015 Rank 13 on the chart Currently Rank 3).
• Encouraging the work force to have a voice, believe in their capabilities and to be proud in working as one team for the company.
• Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.

• Madina Group of Companies Qatar Shell Project Part of the Senior Management Team in successfully delivering of the service contract for Qatar Shell GTL project.
• Pearl Gas to Liquids (GTL), a project jointly developed by Qatar Petroleum and Shell, is the world’s largest gas-to-liquids plant with peak capabilities of converting natural gas liquids and ethane.
• Both the scale of the facility and the sophistication of the process engineering are impressive and Madina Group’s / QISC was responsible for providing training services to staff and contractors.
• Conducted over 400,000 training sessions, reaching over 138,000 workers.
• During the construction phase, the Pearl GTL project reached a safety milestone of 77 million hours without a lost time injury in 2010 – a record for Shell and for Qatar.
• Exceeded goals through effective task prioritization and great work ethic.

• Negotiated contracts and product prices by collaborating with vendors and developers.
• Increased market share 25% by improving responsiveness and timeliness to customer needs.
• Managed accounts to retain existing relationships and grow share of business.
• Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.
• Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
• Drove team and company profits by developing and strengthening relationships with industry partners and potential clients.
• Investigated and integrated new strategies to expand business operations and grow customer base.

• Severn Glocon Qatar (SGQ) Madina Group WLL.
• Supply, repair and specialist valve services, expertise such as choke, control and pressure valves to the onshore and offshore Oil & Gas and Petrochemical.
• Turnover is QAR 20M EBITDA over QAR 3M.
• Point of contact for SGQ and the Board of Directors of the Severn Glocon Group.
• Responsible for the Commercial aspects of the business.
• Part of the management team enhancing the growth and profit of the business by 47%.
• Achievements.

• Qatar International Safety Centre (QISC) Madina Group WLL.
• Internationally recognised training company and provider serving the Oil & Gas, Construction and Aviation market sectors.
• Turnover is QAR 35M (Earning before interest, taxes, depreciation, and amortisation) EBITDA 17M.
• Part of QISC management team to assist in business development and operational decisions. Responsible for the Commercial aspects of the business.
• Commercially responsible for the successful completion of the Qatar Shell GTL Project Qatar GTL Project 2008/2014.
• Main contract holder for Qatar Shell Major turnaround projects 1 and 2 shutdowns 2014 and 2015.
• Instrumental in bringing new products to generate revenue and growth of the business such as Spanset, The Welding Institute (TWI), Engineering Construction Industry Training Board (ECITB), FCR Live and Scott's Health & Safety.
• Part of the management team enhancing the growth and profit of the business by 49%.Able to meet the demand's set by the Shareholders.
• Decision-making Problem-solving Motivating United Kingdom and International Experience.
• Negotiated contracts and product prices by collaborating with vendors and developers. Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.

• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
• Worked closely with Senior Management and Group Managing Director to maintain optimum levels of communication to effectively and efficiently complete projects, worked on a Major projects contracts up to 50m to 80M sterling per annum across the United Kingdom, Oil and Gas and Nuclear Industries.
• Exceeded goals through effective task prioritization and great work ethic.
• Negotiated rates to set up finance contracts.

New

• Responsible for the payment of suppliers and sub-contracts to the value of 36m Sterling Per Annum.
• Verified financial documents for the company to accurately analyze financial data.
• Forged and nurtured impactful relationships with customers to cultivate loyalty, boosting customer satisfaction ratings 90%.
• Monitored, verified and approved invoices and reviewed balances using financial software to assess balance sheet for variances.