Stacy Kasudi Gizuri
Nairobi
Summary
Dedicated and empathetic Customer Service Representative with over 5 years of experience in providing exceptional support, resolving complex issues, and ensuring customer satisfaction using platforms like Gorgias and Zendesk. Proven ability to build strong customer relationships, effectively communicate, and solve problems efficiently. Seeking to leverage expertise in customer engagement, problem resolution, and logistics to contribute to company success.
Overview
6
6
years of professional experience
15
15
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
Customer Service Representative
Metro by T-Mobile
01.2019 - Current
- Manage inbound and outbound calls using Zendesk
- Identify customer needs, answer inquiries, and resolve issues effectively
- Upsell products and services while maintaining accurate customer records
- Build sustainable customer relationships and improve customer satisfaction scores
Procurement Associate
Cosmetic Packaging Kenya
01.2021 - 07.2021
- Researched key suppliers and negotiated purchase agreements
- Ensured products and materials met company quality standards
- Processed transactions accurately using POS systems
- Handled cash, credit, and debit card transactions with precision
- Conducted periodic inventory counts and ensured accurate record-keeping
Purchasing Intern
Isuzu East Africa
05.2020 - 12.2020
- Assisted in price negotiations and followed up on deliveries
- Prepared budgets, cost analyses, and procurement reports
- Maintained strong supplier relationships and negotiated contracts
Education
Bachelor of Commerce - Purchasing and Business Logistics
Daystar University
01.2022 - Current
Diploma - Purchasing and Business Logistics
Daystar University
01.2020 - 08.2021
Certificate - Business Management
Daystar University
06.2019 - 12.2019
Kenya Certificate of Secondary Education - undefined
St. Pauls Erusui Girls High School
01.2015 - 01.2018
Kenya Certificate of Primary Education - undefined
Makina Baptist Primary School
01.2007 - 01.2014
Skills
- Customer Service & Support
- Problem Resolution
- Zendesk & Gorgias CRM
- Procurement & Logistics
- Supplier Negotiation
- Inventory Management
- Budgeting & Cost Analysis
- POS System Operations
Certification
Business Management Certification, Daystar University
Referees
Mrs. Serem Chepkurugat
Team Leader, Metro by T-Mobile
Tell: +254722825973
Mrs.Sharon Akigala
Supervisor, Cosmetic Packaging Kenya
Tell: +254711481268
Timeline
Bachelor of Commerce - Purchasing and Business Logistics
Daystar University
01.2022 - Current
Procurement Associate
Cosmetic Packaging Kenya
01.2021 - 07.2021
Purchasing Intern
Isuzu East Africa
05.2020 - 12.2020
Diploma - Purchasing and Business Logistics
Daystar University
01.2020 - 08.2021
Certificate - Business Management
Daystar University
06.2019 - 12.2019
Customer Service Representative
Metro by T-Mobile
01.2019 - Current
Kenya Certificate of Secondary Education - undefined
St. Pauls Erusui Girls High School
01.2015 - 01.2018
Kenya Certificate of Primary Education - undefined
Makina Baptist Primary School
01.2007 - 01.2014
Similar Profiles
ANDREW FOREMANANDREW FOREMAN
Dealer Development Manager at T-Mobile/Metro by T-MobileDealer Development Manager at T-Mobile/Metro by T-Mobile
Amy TorresAmy Torres
District Manager at Metro by T-MobileDistrict Manager at Metro by T-Mobile
Yaniela LabradaYaniela Labrada
Sales Representative at Metro by T-MobileSales Representative at Metro by T-Mobile