SSENOGA SAIDI

• Pre-opening team
• Directed marketing campaigns and promotional activities to increase brand awareness and attract new customers.
• Maintained high levels of customer satisfaction through exceptional service and prompt resolution of complaints.
• Prepared and presented reports on branch performance, trends, and forecasts to senior management.
• Managed daily operations of branch, overseeing staff performance and customer service standards.
• Fostered a positive working environment, promoting teamwork and employee satisfaction.
• Liaised with senior management to align branch objectives with overall company goals.
• Established and maintained productive relationships with key business clients to secure long-term business.
• Managed inventory levels to prevent stockouts while minimising excess stock and associated costs.
• Facilitated effective communication between branch staff and upper management, reporting on performance metrics and operational challenges.

⦿ Pre opening team

⦿ Recruited and coached junior baristas, training to deliver faultless service and quality coffee.

⦿ Conducted weekly coffee tastings and workshops, enhancing customer engagement and product knowledge.

⦿ Monitored equipment maintenance, scheduling repairs and replacements to avoid operational downtime.

⦿ Created innovative, seasonal latte art, reflecting trends and demands to excite and engage customers.

⦿ Networked and built positive relationships with roasters to create excellent guest coffee menus.

⦿ Prepared detailed monthly reports on financial performance, customer feedback, and staff productivity for management review.

⦿ Negotiated with suppliers to secure premium coffee beans at competitive prices, improving profit margins.

◘ Fostered a culture of continuous improvement, encouraging staff to contribute ideas for better efficiency and service.

◘ Resolved customer complaints with diplomacy, maintaining a positive atmosphere in a high-volume setting..

◘ Worked with meticulous attention to precision and detail, ensuring first-class coffees every time.

◘ Customized beverage creations to accommodate dietary restrictions and personal preferences, enhancing customer satisfaction.

◘ Analysed sales data to identify trends, adjusting product offerings to maximize revenue.

◘ Led the rebranding of the coffee shop's interior, creating a more inviting and modern atmosphere.

◘ Provided speciality coffee service, maintaining unabated passion and knowledge of products and trends to optimize customer experiences.

◘ Basic Pastry Inventory and Skills.

★ Schedule and Menu management.

★ Supervise barista team

★ Beverage supervision

★ Inventory management

★ Quality control

★ Operation efficiency

★ Health and Safety

★ Collaboration.

★ Excellent and proficient Latte Art