Snaida Prisca Aduoli

• Participated in regular performance evaluations, proactively seeking ways to improve individual performance and contribute to the overall success of the hotel''s room service department.
• Demonstrated strong problem-solving skills to address any guest concerns or issues that arose during the room service process.
• Developed rapport with returning guests, remembering their preferences to provide an even more personalized room service experience.
• Assisted in training new Room Service Order Takers, sharing best practices for delivering exceptional customer service.
• Supported other areas of hotel operations as needed, demonstrating flexibility and adaptability in a fast-paced environment.
• Supported needs of 5 person wait staff who attended to specific needs of countless customers daily for restaurant with social relevancy and intentionality.
• Assisted guests with menu selections, providing recommendations based on dietary preferences and restrictions.
• Upheld brand standards consistently throughout daily tasks and interactions with both guests and colleagues.
• Collaborated with culinary team to ensure special requests were met, leading to higher guest satisfaction rates.

• Cleaned counters, machines, utensils, and seating areas daily.
• Maintained a clean and organized workspace for optimal productivity and safety.
• Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
• Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
• Followed exact recipes for mixing and preparing beverage and food items.
• Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
• Prepared specialty drinks such as cappuccinos, lattes and mochas.
• Used POS system to accurately enter orders and process payments.

• Maintained clean and welcoming dining environment, ensuring a positive guest experience.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.

• Achieved high first-call resolution rates by providing accurate information and solutions to customers'' concerns.
• Followed up on open cases, ensuring timely resolution and customer satisfaction throughout the process.
• Provided timely feedback on product-related issues encountered by customers to inform improvements in product design or documentation.
• Stayed up-to-date on industry trends and advancements in customer service technology to provide informed recommendations for operational enhancements.
• Maintained thorough knowledge of company products, services, and policies to provide consistent support across all calls.
• Consistently met or exceeded monthly performance metrics for call quality, adherence to schedule, and efficiency.

• Maintained clean and welcoming dining environment, ensuring a positive guest experience.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Used cash registers and credit card machines to cash out customers.

• Maintained clean and welcoming dining environment, ensuring a positive guest experience.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Served food and beverages promptly with focused attention to customer needs.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

• Kept server areas clean and stocked to increase efficiency while working tables.
• Maintained clean and welcoming dining environment, ensuring a positive guest experience.
• Used cash registers and credit card machines to cash out customers.
• Proved successful working within tight deadlines and a fast-paced environment.

CERTIFICATE IN PERSONAL TRAINER

CERTIFICATE IN FITNESS INSTRACTOR