SHOJIL TOMY
Kochi
Summary
Experienced IT Support Engineer with over 9 years of expertise in managing and optimizing IT infrastructures in the telecommunications retail sector. Proven track record of delivering comprehensive IT support, enhancing cybersecurity measures, and ensuring seamless operations across multiple international locations. Adept at managing network devices, servers, and IT peripherals, with a focus on reducing downtime and improving overall efficiency. Onsite experiences in Oman, Qatar and Myanmar.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior IT Support Engineer /Senior System Administrator
Recharge Oman LLC
Muscat
2020.01 - Current
- Oversee IT peripherals, network devices, and servers across 15 retail stores throughout Oman, ensuring optimal performance and connectivity.
- Provide hardware and software support to nearly 80 staff members, resolving technical issues promptly to minimize downtime.
- Implement and manage cybersecurity measures, including firewalls, VPNs, and antivirus software, to safeguard retail stores against cyber threats.
- Efficiently manage service tickets, ensuring timely resolution and reducing store downtime.
- Conduct regular upgrades of IT assets, aligning with the latest technological advancements to enhance operational efficiency.
- Maintain comprehensive documentation of IT assets, software, and hardware, ensuring accurate records for auditing and management purposes.
- Collaborated with regional teams to standardize IT processes and practices.
IT Support Engineer
Recharge Qatar WLL
Doha
2015.03 - 2020.01
- Company Overview: Franchise partner of Ooredoo Telecommunications.
- Manage Active Directory and Azure users and rights, ensuring secure and efficient access control.
- Solve service tickets promptly to minimize downtime and ensure smooth operations.
- Stay updated on industry best practices and compliance regulations to maintain a secure and compliant IT environment.
- Franchise partner of Ooredoo Telecommunications.
Education
Post Graduate Diploma - International Business
Annamalai University
Chitambaram, India05.2022
Bachelor of Engineering - Electronics and Communications
Anna University
Chennai, India04.2013
Skills
- Server Management: Windows & Linux
- VMWare
- VCenter
- VCloud
- Active Directory
- Azure ID Management
- Network Security Infrastructure Implementation and Maintenance
- Cybersecurity: VPN
- Proxy
- Firewall
- Antivirus
- Network Design: Scalable and Efficient Network Architectures
- Troubleshooting and Performance Optimization
- Software Upgradation and Lifecycle Management
- Service Desk Management
- Documentation and Reporting: Asset Management
- Software Licensing
- Office 365 Services
- Entra AD
- Strong knowledge of CCNA
- CCNP
- MCSE
- Project Management and Implementation
- Problem-Solving and Decision-Making
- Communication and Service Orientation
Affiliations
- World Education Services (WES) Canada
- Member, VMware User Group (VMUG)
- Member, CompTIA IT
Certification
- Career Essentials in System Administration, Microsoft
- Career Essentials in Cybersecurity, Microsoft
- Microsoft Azure, LinkedIn Learning
- Microsoft Entra ID for Administrators, LinkedIn Learning
- CompTIA Network+ (N10-008), LinkedIn Learning
- Cloud Concepts: Determining Your Cloud Strategy, LinkedIn
- Firewall Administration Essential Training, LinkedIn Learning
- IELTS (English Language Test), British Council Muscat, 7
Personal Information
Title: Senior IT Support Engineer
Languages
- English, Professional
- Dutch, Basic
- Malayalam, Native
- Hindi, Fluent
Languages
Malayalam
First Language
English
Proficient (C2)
C2
Dutch
Beginner
A1
Hindi
Upper Intermediate (B2)
B2
References
References available upon request.
Timeline
Senior IT Support Engineer /Senior System Administrator
Recharge Oman LLC
2020.01 - Current
IT Support Engineer
Recharge Qatar WLL
2015.03 - 2020.01
Post Graduate Diploma - International Business
Annamalai University
Bachelor of Engineering - Electronics and Communications
Anna University
- Career Essentials in System Administration, Microsoft
- Career Essentials in Cybersecurity, Microsoft
- Microsoft Azure, LinkedIn Learning
- Microsoft Entra ID for Administrators, LinkedIn Learning
- CompTIA Network+ (N10-008), LinkedIn Learning
- Cloud Concepts: Determining Your Cloud Strategy, LinkedIn
- Firewall Administration Essential Training, LinkedIn Learning
- IELTS (English Language Test), British Council Muscat, 7
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