Shibu Puthurkalam
Operations Management
Palakkad
Summary
Results-driven and highly organized Operations Supervisor with 8 years of experience in the car rental industry, adept at overseeing day-to-day operations and leading teams to achieve operational excellence. Proven track record in optimizing fleet management, streamlining processes, and improving customer satisfaction. Expertise in managing vehicle inventory, ensuring fleet availability, and overseeing regular maintenance schedules to minimize downtime. Skilled in supervising staff, training new employees, and fostering a customer-focused environment while maintaining high standards of service delivery.
Overview
12
12
years of professional experience
2
2
years of post-secondary education
5
5
Languages
Work History
Operations Supervisor
Enterprise Rent-A-Car
04.2024 - Current
- Fleet coordination - involves the efficient allocation and management of fleets to different branches based on customer bookings, availability, and other operational constraints.
- Vehicle Availability: Ensure that the fleet of vehicles is available in sufficient quantity and meets customer demand. This includes monitoring vehicle availability at different locations and ensuring proper scheduling for vehicle returns and rentals.
- Vehicle Maintenance: Oversee regular maintenance and inspection of vehicles to ensure they are in good working condition. Work with maintenance teams to schedule repairs and check-ups.
- Fleet Rotation: Manage the movement of vehicles between rental locations to balance fleet distribution based on demand in different areas.
- Inventory Control: Keep track of vehicle inventory, including current stock levels, vehicle conditions, and any vehicles out of service due to maintenance or accidents
- Driver coordination- effectively assigning tasks to drivers based on priority of work. This is critical for ensuring that operations are efficient, customer service is timely, and resources are used optimally.
- Customer Satisfaction: Ensure high standards of customer service by addressing customer complaints or issues promptly and professionally. Resolve any disputes related to vehicle conditions, late returns, or billing errors.
- Vehicle Safety: Ensure that all vehicles are regularly inspected and meet safety standards.
Operations Assistant
Dollar Car Rental
08.2016 - 04.2024
- Fleet Coordination - Routine inspection of fleets and ensuring that vehicles are maintained according to company standards.
- Driver Coordination - Assigning tasks to drivers and regularly monitoring fleet movements.
- Service Coordination - Scheduling service appointments and coordinating with mechanics and clients for the regular service and maintenance of the vehicles.
- Ensure timely delivery and collection
- Dispatching vehicles to other branches as per requirements
- Inspecting out-of-service and key reports and taking necessary actions to reduce downtime costs.
- Documentation - Maintains fleet files, service records, and fuel records.
- Customer Management - Handling customer queries and complaints.
- Vehicle Replacement - Scheduling Replacements
Operations Manager
Parvathy agro farms
11.2014 - 01.2016
- Monitoring and analyzing the current system of production and checks its effectiveness and working out if necessary
- Managing day to day activities, analyzing statistics and reading and writing reports
- Coordinating with other team members including interacting with mangers of other departments
- Management of Logistic and Supply Chain
- Maintaining good relationship with suppliers
- Presenting findings to Stakeholders and higher management
- Supervising new employees and tracking and measuring staff performance
- Ensuring smooth functioning of warehouse and store
Accounts Manager
Parvathy agro farms Pvt. Ltd.
11.2013 - 10.2014
- Meets accounting financial objectives by forecasting requirements
- Preparing annual budget and scheduling expenditure
- Analyzing variances and initiative corrective actions
- Maintain relationship with clients of accounts
- Establish Budget with clients and company
- Meet the time deadlines of accounts
- Confirm financial status by monitoring revenue and expenses
- Coordinating collection, consolidation and evaluation of financial data and preparing reports
Sales Officer
KONSPEC Pvt. Ltd.
05.2013 - 10.2013
- Plan Marketing and Branding Development
- Developing active customer to generate business volume
- Fixing up appointment with the client and meeting them at their office
- Identifying potential markets
- Maintaining Good relationship with customers
- Prepare and adhere to budgets
- Analyze market trends and recommend changes to marketing and business development strategies based on analysis and feedback
- Drive overall CRM and direct marketing
Education
MBA - Finance And Marketing
NEHRU GROUP OF INSTITUTIONS
Calicut, Kerala 04.2011 - 04.2013
Diploma - undefined
Multimedia and Animation
Skills
Leadership and Team Management
Customer Service and Communication
Organizational and Time Management
Operational and Fleet Management
Problem-Solving and Decision-Making
Timeline
Operations Supervisor
Enterprise Rent-A-Car
04.2024 - Current
Operations Assistant
Dollar Car Rental
08.2016 - 04.2024
Operations Manager
Parvathy agro farms
11.2014 - 01.2016
Accounts Manager
Parvathy agro farms Pvt. Ltd.
11.2013 - 10.2014
Sales Officer
KONSPEC Pvt. Ltd.
05.2013 - 10.2013
MBA - Finance And Marketing
NEHRU GROUP OF INSTITUTIONS
04.2011 - 04.2013
Diploma - undefined
Multimedia and Animation
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