Sherif Ahmed
Dubai,United Arab Emirates
Summary
IT Service Delivery Manager with extensive experience 27+ in information technology and enterprise project management. Proven ability to lead service delivery teams, manage large-scale projects, and build strong client relationships. Committed to driving innovation and ensuring high-quality service delivery.
Overview
27
27
years of professional experience
1995
1995
years of post-secondary education
Work history
Service Delivery Manager - MENA Region
Bahwan CyberTek
Dubai, UAE
04.2021 - 08.2025
- Directed planning, coordination, and execution of multiple strategic projects.
- Managed large-scale projects for timely completion within budget.
- Led and mentored service delivery teams, ensuring consistent service quality.
- Developed robust client relationships to identify service improvement opportunities.
- Resolved issues and ensured program compliance with quality standards.
- Implemented project management methodologies to drive innovation and improvement.
- Negotiated vendor contracts securing favourable terms under budget constraints.
- Enhanced project visibility with regular status updates, increasing stakeholder engagement.
- Oversaw change management initiatives, ensuring smooth transitions during organizational restructuring periods.
- Sought opportunities to establish extra value for customers continuously, boosting client satisfaction levels.
- Achieved higher client retention by prioritizing excellent customer service.
Program Manager, KSA, Jeddah
Raya International Services
05.2019 - 03.2021
- Organizing programs and activities in accordance with mission and goals of organization.
- Developing budget and operating plan for program.
- Managing team of 60+ with diverse array of talents and responsibilities
- Working with HR team to manage staff and resources for programs.
- Report overall program status to steering group at regular intervals and on ad-hoc basis.
- Ensuring relevant standards, process and regulations are upheld.
- Plan overall program from end-to-end.
- Monitor and report progress.
- Communicate regularly and effectively will all stakeholders, within team, within organization, and beyond.
- Manage and resolve dependencies between projects of program.
- Put in place governance and operational working practices of program team.
- Led performance reviews, identified areas for improvement.
Program Manager, UAE, Dubai
Wipro Limited
04.2014 - 01.2019
- Plan overall program and monitor progress to make sure that milestones are being met across various projects and programs.
- Responsible for daily management through life cycle of program.
- Coordinate projects and their inter-dependencies between various projects and programs in program.
- Developing evaluation method to assess program strengths and identify areas for improvement.
- Managing team with diverse array of talents and responsibilities.
- Ensuring goals are met in areas including customer satisfaction, safety, quality and team member performance.
- Implementing and managing changes and interventions to ensure project goals are achieved.
- Meeting with stakeholders to make communication easy and transparent regarding project issues and decisions on services.
- Producing accurate and timely reporting of program status throughout its life cycle.
- Analyzing program risks.
- Accountable to executive sponsors for schedule, budget, resource allocation and quality of all program elements.
- Established criteria for each milestone within project roadmap as means to measure project progress.
Sr. Project Manager, UAE, Dubai
Bahwan CyberTek FZ
06.2008 - 03.2014
- Managing project stakeholders including offshore team and on-site team.
- Single point of contact for all communications between customers, offshore team and on-site team.
- Define project scope, goals and deliverable that support business goals in collaboration with senior management and stakeholders.
- Develop detailed project plans and associated communications documents.
- Effectively communicate project expectations to team members and stakeholders in timely and clear fashion.
- Estimate resources and participants needed to achieve project goals.
- Identify and resolve issues and conflicts within project team.
- Develop and deliver progress reports and presentations.
- Coach, mentor, motivate and supervise project team members and contractors, and influence them to take positive action and accountability for their assigned.
- Prepare and submit Monthly report, meeting minutes to management.
- Ensuring effective quality control processes are in place to monitor deliverable produced.
Project Manager, Oman, Muscat
Imtac LLC
08.1998 - 05.2008
- Comprehensive expertise in all aspects of Project Management, including cost estimation, scheduling, risk management, team leadership, and integration management.
Education
BS Of COMMERCE -
Cairo University
Skills
- Leadership
- Management skills
- Decisive decision-making
- Relationship Management
- Problem solving
- Service management
Accomplishments
- Gulf Solitaire – Leadership award from Wipro Limited for 2017.
- Best Performance Award from Wipro Limited for 2015.
- Exemplary Performance Award from Bahwan CyberTek FZ for Pre-sales activities.
- Appreciation Letter from Airlink International Dubai, UAE.
- Exemplary Performance Award from Imtac LLC.
- Appreciation Letter from Muscat Municipality Muscat, Oman.
- Appreciation Letter from Ministry of Higher Education Muscat, Oman.
- Appreciation Letter from Directorate General of Civil Aviation & Meteorology (DGCAM) Oman.
- Appreciation Letter from Ministry of commerce, Muscat Oman.
- Appreciation Letter from Majlies el shoura, Muscat, Oman.
- Appreciation Letter from Oman Equestrian and camel federation, Muscat, Oman.
Custom
- PMP Course, CE 1527, Dubai, UAE
- NLP for Project Manager, India
- ARBOR /BP Fundamentals –Telecom Billing System, London, UK
- ARBOR /OM Fundamentals - Telecom Billing System, London, UK
- Doc1 Billing Format Course, Muscat, Oman
- E-Commerce Application Development, Oman
- VB and VB.NET, Muscat, Oman
- ASP.NET, Muscat, Oman
- Oracle Database and Developer Suite, ICL Institute, Egypt
Timeline
Service Delivery Manager - MENA Region
Bahwan CyberTek
04.2021 - 08.2025
Program Manager, KSA, Jeddah
Raya International Services
05.2019 - 03.2021
Program Manager, UAE, Dubai
Wipro Limited
04.2014 - 01.2019
Sr. Project Manager, UAE, Dubai
Bahwan CyberTek FZ
06.2008 - 03.2014
Project Manager, Oman, Muscat
Imtac LLC
08.1998 - 05.2008
BS Of COMMERCE -
Cairo University
Similar Profiles
NIRANJANI BNIRANJANI B
Talent Acquisition Specialist at Bahwan CyberTek Consulting Private LimitedTalent Acquisition Specialist at Bahwan CyberTek Consulting Private Limited
Hariharan SHariharan S
Manager - HR Business Partner at Bahwan CyberTek Pvt LtdManager - HR Business Partner at Bahwan CyberTek Pvt Ltd
Rahul SurveRahul Surve
Program Manager – Government of Maharashtra at Bahwan CyberTekProgram Manager – Government of Maharashtra at Bahwan CyberTek
TAARUN MTAARUN M
Associate at BAHWAN CYBERTEKAssociate at BAHWAN CYBERTEK
Muhammad YousafMuhammad Yousaf
Taxi driver at Arabia taxiTaxi driver at Arabia taxi