Summary
Overview
Work history
Education
Skills
Accomplishments
Roles And Responsibilities
Personal Information
Personal data processing
Timeline
Generic
Shekhar Rai

Shekhar Rai

Nizwa,Oman

Summary

Dedicated professional with a strong foundation in time management and attention to detail, complemented by excellent communication skills and leadership aptitude. Proficient in basic maintenance tasks and efficient time management, with a proven track record in training and development as well as conducting employee evaluations. Committed to leveraging these skills to drive organizational success and foster a productive work environment.

Dedicated professional with keen eye for cleanliness and organisation, well-suited for overseeing housekeeping operations. Demonstrates strong leadership and communication skills, coupled with proven ability to manage and motivate staff. Committed to ensuring high standards of hygiene and customer satisfaction, ready to contribute positively.

Overview

11
11
years of professional experience
4022
4022
years of post-secondary education

Work history

Housekeeping Supervisor and Acting Assistant Manager

ANANTARA AL JABAL AL AKHTAR HOTELS & RESORT
Nizwa, Ad Dakhiliyah
10.2023 - 11.2025
  • Maintained high standards of hygiene for guest satisfaction.
  • Promoted adherence to health and safety regulations for employees' well-being.
  • Supervised daily housekeeping operations, ensuring optimal performance of staff members.
  • Developed efficient rosters which maximised workforce utilisation whilst minimising overtime costs.
  • Demonstrated excellent attention to detail in all tasks, ensuring the highest standards were met at all times.
  • Resolved guest complaints swiftly to maintain good customer relations and reputation.
  • Conducted regular inspections of rooms and public areas with keen attention to detail.
  • Streamlined inventory management to minimise waste and reduce costs.
  • Trained staff, improving service quality and consistency.
  • Enhanced team productivity with effective scheduling and task assignment.
  • Assisted housekeepers in their duties, enhancing efficiency and effectiveness of work done.
  • Worked with front desk staff to respond promptly to guest requests, maximising customer satisfaction.
  • Communicated repair needs to maintenance staff for prompt remedial action.

Housekeeping Supervisor

SOUQ AL WAKRA BY TIVOLI HOTEL QATAR
SOUQ AL WAKRA , QATAR
10.2022 - 10.2023
  • Ensured smooth operations by promptly addressing housekeeping issues.
  • Trained staff, improving service quality and consistency.
  • Assisted housekeepers in their duties, enhancing efficiency and effectiveness of work done.
  • Maintained high standards of hygiene for guest satisfaction.
  • Streamlined communication between front office and housekeeping department leading to improved operational efficiency.
  • Supervised daily housekeeping operations, ensuring optimal performance of staff members.
  • Delivered exceptional guest experience through maintaining clean, safe, and comfortable hotel rooms.

Housekeeping Coordinator

ANANTARA AL JABAL AL AKHTAR HOTELS & RESORT
Nizwa
04.2021 - 10.2022
  • Coordinated housekeeping staff for efficient daily operations.
  • Ensured timely completion of all housekeeping duties to maintain guest satisfaction.
  • Managed inventory of cleaning supplies, reducing waste and enhancing efficiency.
  • Trained new staff members to promote compliance with housekeeping procedures.
  • Balanced workload among staff members, ensuring thorough attention to each task whilst avoiding overwork.
  • Requisitioned housekeeping supplies and guest toiletries to maintain adequate inventory levels.
  • Responded quickly to customer requests for linen, towel and toiletry replacements.
  • Stored and disposed of cleaning products and chemicals safely.
  • Kept well-stocked cleaning supplies to meet establishment housekeeping requirements.

Room Attendant

ANANTARA AL JABAL AL AKHTAR HOTELS & RESORT
Nizwa, Oman
09.2016 - 04.2021

Room Attendant

IBN BATTUTA GATE MOVENPICK HOTEL
Dubai, UAE
03.2016 - 09.2017

Room Attendant

NOVOTEL & IBIS GATE HOTEL
Abu Dhabi, UAE
09.2014 - 02.2016

Education

SLC Pass -

Kalika Mavi Morang Tandi
Morang
07.2009

+ 2 Pass -

Janta Multiple Campus Itahar
Sunsari
07.2011

Skills

  • Time management skill
  • Attention to Detail
  • Communication Skills
  • Leadership aptitude
  • Basic maintenance tasks
  • Efficient time management
  • Training and Development
  • Employee evaluations

Accomplishments

  • Team Member Of The Month, Front Of House, 2022-07-01, Anantara Al Jabal Al Akhdar Resort
  • Nominate For The Team Member Of The Month, 2021-09-01, Anantara Al Jabal Al Akhdar Hotel & Resort
  • Amazing Star Of The Year, 2018-01-01, Anantara Al Jabal Al Akhdar Resort
  • Best Employee Of The Month, 2017-01-01, Ibn Battuta Gate Movenpick Hotel Dubai
  • Cherish Award Of The Month, 2017-03-01, Ibn Battuta Gate Movenpick Hotel Dubai

Roles And Responsibilities

  • Oversee daily operations in the Environmental Services section and supervise employees.
  • Manage department manpower according to occupancy levels and maintain departmental costs.
  • Handle guest interactions and ensure their satisfaction.
  • Plan, organize, and evaluate hospitality sanitation and environmental functions within the department.
  • Train new staff on cleaning procedures, emphasizing attention to detail for cleanliness in guest rooms and public areas.
  • Collaborate with supervisors to create daily task lists outlining room assignments.
  • Conduct post-cleaning inspections to ensure compliance with established standards.
  • Manage the inventory of housekeeping supplies to maintain adequate stock levels.
  • Oversee the lost and found department, ensuring proper handling and documentation of items.
  • Handle incoming telephone calls, logging and communicating messages and requests accurately.
  • Coordinate room cleaning assignments based on check-in and check-out schedules in collaboration with the front office.
  • Perform daily opening and closing duties, updating logbooks and communicating information to incoming shifts.

Personal Information

Nationality: Nepalese

Personal data processing

I hereby declare that the above-mentioned information is correct and true to the best of my knowledge and belief.

Timeline

Housekeeping Supervisor and Acting Assistant Manager

ANANTARA AL JABAL AL AKHTAR HOTELS & RESORT
10.2023 - 11.2025

Housekeeping Supervisor

SOUQ AL WAKRA BY TIVOLI HOTEL QATAR
10.2022 - 10.2023

Housekeeping Coordinator

ANANTARA AL JABAL AL AKHTAR HOTELS & RESORT
04.2021 - 10.2022

Room Attendant

ANANTARA AL JABAL AL AKHTAR HOTELS & RESORT
09.2016 - 04.2021

Room Attendant

IBN BATTUTA GATE MOVENPICK HOTEL
03.2016 - 09.2017

Room Attendant

NOVOTEL & IBIS GATE HOTEL
09.2014 - 02.2016

SLC Pass -

Kalika Mavi Morang Tandi

+ 2 Pass -

Janta Multiple Campus Itahar
Shekhar Rai