Sharon cp
Kochi,India
Summary
To pursue a challenging and rewarding career in the hotel industry, where I can contribute my skills and abilities to support the company in achieving its goals, while working in an environment that encourages growth and the development of my professional knowledge. I aim to deliver high-quality service and make a positive impact on both the organization and its guests.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work history
ROOM ASSOCIATE
RADDISON PANORAMA MUSCAT
muscat, OMAN
2025.09 - Current
- Supported senior staff members during busy periods resulting in efficient workflow.
- Improved efficiency by streamlining office processes.
- Delegated tasks appropriately, achieved balanced workload among team members.
- Managed inventory supplies to avoid shortages.
- Trained new staff members, improving overall team performance.
- Welcomed guests, answered questions and anticipated service needs, maintaining excellent customer satisfaction.
HOUSE KEEPING ASSOSIATE
GRAND HYATT KOCHI
Kochi, INDIA
2022.03 - 2025.09
- Fostered a positive working environment with clear communication
- Maintained cleanliness of hotel rooms to improve guest satisfaction.
- Checked mini-bars daily, restocking as required for seamless guest experience.
- Prepared trolleys efficiently each morning, ensuring readiness for shift start.
- Vacuumed carpets and dusted surfaces routinely, maintained overall tidiness in hotel premises.
- Expertly operated cleaning equipment to fulfil time targets.
HOUSEKEEPING ASSOCIATE
IBIS KOCHI CITY CENTRE
Kochi, India
2021.03 - 2022.02
- Clean and sanitize guest rooms, bathrooms, and corridors according to hotel standards.
- Make beds, change linens, replace towels, and restock amenities.
- Dust, vacuum, sweep, and mop floors, furniture, and fixtures.
- Maintain cleanliness in lobbies, hallways, restrooms, dining areas, and other public spaces.
- Ensure proper collection and disposal of garbage and recyclables.
- Collect, wash, fold, and distribute clean linen and towels efficiently.
- Ensure proper storage and handling of linen to maintain hygiene.
- Monitor and restock housekeeping supplies, toiletries, and cleaning materials.
- Report shortages, damages, or malfunctioning equipment to supervisors promptly.
- Follow all safety regulations and hotel hygiene protocols.
- Handle cleaning chemicals and equipment safely.
- Report maintenance issues, hazards, or safety concerns immediately.
- Respond promptly and courteously to guest requests related to housekeeping.
- Maintain a professional appearance, attitude, and communication at all times.
- Work closely with other housekeeping staff and hotel departments
HOUSE KEEPING TRAINEE
TAJ THE GATEWAY HOTEL
Kochi, India
2019.08 - 2020.03
- learn about sop standards
- Ensure all visible areas are neat, clean, and ready for guest use.
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Improved efficiency and productivity by acquiring new skills.
Education
BSC DEGREE - HOTEL MANAGEMENT
CHENNAI S AMIRTA IIHM
Chengalpattu, chennai 2016.01 - 2017.04
PLUS TWO - Commerce
Chris chappel college
Kochi, India 2014.01 - 2016.04
Skills
- Knowledge of learning styles
- Leadership development
- Goal-setting strategies
- Training and Development
Websites
- https://www.msccruises.com/int/our-cruises/ships/msc-euribia
- https://www.msccruises.com/int/our-cruises/ships/msc-preziosa
- https://www.guestreservations.com/ibis-kochi-city-centre/booking?utm_source=google&utm_medium=cpc&utm_campaign=990875508&gad_source=1&gad_campaignid=990875508&gbraid=0AAAAADiMQMYSrG9irVFBC6zZEwu
Phone number
(968)74104806
Personal Information
- Nationality: Indian
- Availability: Open to work
- ID Type: Passport
- passport no: X5692357
Interests
football
Personal data processing
I hereby declare that the information provided above is true and correct to the best of my knowledge and belief.
Languages
English
Proficient
C2
Timeline
ROOM ASSOCIATE
RADDISON PANORAMA MUSCAT
2025.09 - Current
HOUSE KEEPING ASSOSIATE
GRAND HYATT KOCHI
2022.03 - 2025.09
HOUSEKEEPING ASSOCIATE
IBIS KOCHI CITY CENTRE
2021.03 - 2022.02
HOUSE KEEPING TRAINEE
TAJ THE GATEWAY HOTEL
2019.08 - 2020.03
BSC DEGREE - HOTEL MANAGEMENT
CHENNAI S AMIRTA IIHM
2016.01 - 2017.04
PLUS TWO - Commerce
Chris chappel college
2014.01 - 2016.04